Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Summary of Skills
Focused on customer satisfaction
Conflict resolution techniques
Effective team player
Superior communication skills
High customer service standards
Travel agency background
160 hours of Sales and Customer Service Training for the Walt Disney Company
640 hours Sales and Customer Service Training for American Airlines Vacation
Star Performer Walt Disney Company
Certified Florida Correctional Officer
Magna Cum Laude
The Walt Disney CompanyOrlando , FLPersonal Vacation AdvisorInformed customers about sales and promotions in a friendly and engaging manner. helped guest with their Walt Disney World vacation. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion.
Corrections Corporation of AmericaLake City, FLCorrectional OfficerResponsible for the Care, Custody and Control of inmates. Supervised 100 plus inmates during meals, visits, recreation, telephone calls and shower time. Enforced resident behavior management system and wrote incident reports and infractions as needs.
Corrections Corporation of AmericaEloy, AZCorrectional officerResponsible for the Care, Custody and Control of inmates. Supervised 100 plus inmates during meals, visits, recreation, telephone calls and shower time. Enforced resident behavior management system and wrote incident reports and infractions as needs.
Arizona Department of CorsetsFlorence, AZAdministrative Secretary 1Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Planned meetings and prepared conference rooms. Wrote reports and correspondence from dictation and handwritten notes. Made copies, sent faxes and handled all incoming and out going correspondence.
Tulsa Community CollegeTulsa , OK, USALiberal Arts