Personal Lines Insurance Agent Resume Example
Highly enthusiastic customer service professional with 20+ years client interface experience.
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Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding insurance operations, product, promotions and orders.
- Database Maintenance
- Assisted in the managing of the company database and verified, edited and modified members' information.
- Performance
- Awarded for Productivity in data entry skills
- Awarded for Accuracy in data entry skills
Managed quality communication, customer support and product representation for each client; Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax; Greeted incoming customers; Answered the telephone; Accepted and posted insurance payments; Processed incoming and outgoing mail; Created new files; Processed company day-end reports on the computer; Assisted with paper and electronic bank deposits.
Coursework in Business Administration and Organizational Development
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Resume Overview
School Attended
- Pasco High School
Job Titles Held:
- Personal Lines Insurance Agent
Degrees
- High School Diploma
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