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Personal Injury Case Manager resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Proactive and meticulous employee with over 15 years of experience in customer service based industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills

Excellent communication skills

Solid computer skills, learns new programs quickly.

Team player

Quick learner

Adaptability

Positive attitude

Eager to learn new skills

Customer service expert

Organized

Multi tasker

Flexible

Education
MHFA.org Online, Expected in 05/2022 Mental Health First Aider : Mental Health Services - GPA :
Englewood High School Englewood, CO Expected in 05/1987 High School Diploma : - GPA :
Certifications

Mental Health First Aid

Work History
Roebuck Law Firm - Administrative Case Coordinator
, , Houston, TX 02/2022 - Current
  • Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
  • Coordinated multiple facets of process without sacrificing performance.
  • Documented each patients' activity in program-specific databases.
  • Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
  • Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Discussed cases with clients, Type providers and staff.
  • Checked quality of Type case activities against established standards.
  • Assisted individuals and families in setting up treatment options and services in Type industry.
Mhc Equity Lifestyle Properties - Personal Injury Case Manager
, , Woodlands, TX 10/2021 - Current

Contagious respiratory illness assessment for sick employees.

Injury and incident case reporting for employees injured on the job.

Excellent communication and customer service provided for employees during times of illness and injury.

Monitor website for new customers.

Mental Health First Aide certified.


Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions

.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.


2 Fellas & A Big Vehicle - Construction Supervisor
, , Willis, Texas 03/2019 - 10/2021
  • Supervised field crews to maximize quality and work efficiency.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Complied with safety protocols and enforced proper equipment and material usage.
  • Delegated assignments based on plans, project needs and knowledge of individual team members.
  • Maintained safe practices and operated within budget constraints by training construction workers on best practices and established protocols.
  • Evaluated team member strengths and assigned tasks based upon expertise and background.
  • Maintaining and implementing OSHA compliance and safety measures on job sites.
Anastasia Beverly Hills - Household Manager
, , Willis, Texas 04/2003 - 03/2019
  • Performed cleaning and organization duties.
  • Coordinated meals for all family members with focus on catering to dietary restrictions.
  • Scheduled appointments for medical, dental and self-care needs.
  • Managed financial operations for household of [Number] members.
  • Planned youth activities to foster intellectual and emotional development.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Coordinated holiday parties, cocktail parties and small gatherings for household.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Assisted residents with daily hygiene and living tasks.
  • Managed all intake and discharge paperwork and procedures for residents.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Communicated with delegating nurse to coordinate and complete medical services.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Monitored children's play activities to verify safety.
  • Established and maintained safe play environment for children.
  • Encouraged children to be understanding and patient with others.
  • Engaged with children on individual basis to build positive relationships.
  • Helped children complete homework assignments and school projects.
  • Promoted language development skills through reading and storytelling.
  • Supervised children on playground to help develop physical and social skills.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Supervised children engaged in physical activity, learning and social skills with peers.
Company Name - Inventory Control Manager
, , Denver, Colorado 01/1998 - 02/2001

Managing inventory.

Managing 15 mechanics , their vehicles and tools.

Maintaining Safety regulations and communicating Safety regulations to the mechanics.

Ordering and receiving of inventory.

Managing communications between the office and the mechanics.

Customer service and complaints.

Creating a safe and productive work environment.

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Resume Overview

School Attended

  • MHFA.org
  • Englewood High School

Job Titles Held:

  • Administrative Case Coordinator
  • Personal Injury Case Manager
  • Construction Supervisor
  • Household Manager
  • Inventory Control Manager

Degrees

  • Mental Health First Aider
  • High School Diploma

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