Selling retail banking products and servicing customers and prospects. Managing customer portfolio, servicing relationships and cross-selling all products and services. Provide broad base of financial and credit services with the goals of acquiring 100% of the customers' business. Develop and maintain relationships with Wells Fargo partners to maximize sales opportunities and achieve minimum sales standards. Use profiling analysis tools to identify cross sell opportunities and makes outbound sales calls typically by phone to increase product per customer. Spend up to 30% of time completing service-related tasks. Stepping to help operation side when they short staffed.
Provided quality customer service along with support to store management.
Preformed wide range of services including document preparation, account servicing/maintenance(account reconciliation, address change, stop payments, account closing, transfers, processing check orders), and problem resolution solicit new accounts and cross-selling products and services.
Processed customer transactions within established guidelines.
Identified and made sales referrals recommended alternate channels, cross-selling, bank services and products for Wells Fargo partners.
Provided excellent customer service responded to inquiries/problems.
•Coordinated the scheduling of sales employees ensuring proper coverage.
•Conducted inventory of the entire store on a weekly basis, ordering merchandise to maintain stock of high volume sales items
•Maintained and updated files regarding vendor supplies and inventory as well as financial tracking of invoices.
•Served over 60 customers per day providing friendly and efficient service
•Oversaw the sales practices of other employees and assisted them in improving sales through motivational training and incentives.
•Supervised and monitored the work of three sales employees
INTERPRETATION AND TRANSLATIONS FROM JAPANESE TO ENGLISH, FROM JAPANESE TO ARMENIAN, FROM JAPANESE TO RUSSIAN
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