Organized and detail-oriented Personal Banker with 3 years of cash handling and customer service experience. Understands general accounting and finance concepts. experience training, to insure customers satisfaction and my employers success.
Exceptional customer service
MS Office proficient
Bilingual in spanish
International funds transfer process expertise
Account coding specialist
Strong sense of banking ethics
Practiced knowledge of bank security systems
Debt and credit management
International finance knowledge
Cash dispenser operation
Currency and coin counter
Safe and vault operation
Excellent communication skills
Strong work ethic
Consistently achieved a 100% teller balancing average.
Balanced daily cash drawers and vaults totaling an average of $160,000teller balancing average.
Guaranty BankWaukegan, ILPersonal Banker
Opened new customer accounts, including checking, savings and lines of credit.
Managed opening and closing times for the main branch.
Processed sales referrals and promoted bank services and products, resulting in 100% branch sales increase.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Processed cash withdrawals.
Trained employees on cash drawer operation.
Adhered to Guaranty Bank security and audit procedures.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Loaded consumer loan applications into the Sales Management loan processing program.
Increased quarterly sales by 100%
Examined checks for identification and endorsement.
Entered member transaction data into the online banking software.
Supplied tellers with coin and currency as needed.
Maintained confidentiality of bank records and client information.
Received regional branch recognition award for outstanding customer service.
Directed specific questions to appropriate branch personnel.
Delivered prompt, accurate and excellent customer service.
Pumpkin FormalGurnee, ILSales Retail
. Described use and operation of merchandise to customers.
Received and processed cash and credit payments for in-store purchases.
Exceeded targeted sales goals by 100%.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Placed special merchandise orders for customers.
Created strategies to develop and expand existing customer sales, which resulted in a [number]%
increase in monthly sales. Shared product knowledge with customers while making personal recommendations.
Worked as a team member to provide the highest level of service to customers.
Maintained friendly and professional customer interactions.
Verified that all merchandising standards were maintained on a daily basis.
Charley's SteakeryGurnee, ILCashier/ Fast food service
Assessed customer needs and responded to questions.
Cleaned and straightened work area.
Issued receipts for purchases and gifts.
Organized register supplies.
Worked with customer service to resolve issues.
Updated register logs.
Operated cash register with proficiency.
Provided professional and courteous service at all times.
Worked overtime shifts during busy periods.
Recorded customer orders and repeated them back in a clear, understandable manner.
Promptly reported complaints to a member of the management team.
Communicated clearly and positively with co-workers and management.
Prepared and served beverages such as coffee, tea and fountain drinks.
Packaged menu items into bags or trays and placed drink orders into carriers.
Quickly and efficiently processed payments and made accurate change.
Served fresh, hot food with a smile in a timely manner.
Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
Worked well with teammates and openly invited coaching from the management team.
Assisted management with monthly inventory control and weekly stock ordering.
Waukegan High SchoolWaukegan, IllinoisMedical Office Assistant
Medical/Computer and patient Billing
Completed Medical Billing and Coding training course at First Institute Training and Management.
Medical Office Assistant Certification from First Institute.
Coursework includes Microsoft Excel, Database Management and Information Technology.