Sharp banking professional whose talents shine in a competitive, innovative and creative environment. Track record of increasing sales, improving client retention and growing customer base.
Experience
02/2013 to Current
Personal BankerCitibank － Steinway, NY
Provide remarkable customer service in all customer interaction; personal and business account opening and maintenance, problem resolution in accordance with bank P&P Contribute to branch P&L by acquiring new consumer relationship, minimizing attrition and building customer retention.
Work closely with branch team as well as partners such as mortgage officers, and investment bankers to meet customer needs and provide solutions.
01/2010 to 01/2013
Bank head tellerCitibank － Steinway, NY
Ensured all procedures and standards are followed by the teller team.
Assisted in administration of policies and procedures, performance management, vault cash management.
Handled ATM machines and office equipment administration.
Identified and worked on areas to raise the level of service provided.
Recognized sales and referral opportunities and referred customers.
Handled customers a high level of courtesy and efficiency.
01/2005 to 01/2010
secretaryPretty Girl
Inc － Brooklyn, NY
Prepared requisitions from the bureau, followed them through and tracked them as they.
became purchase orders.
Worked closely with budgeter to ensure funding /correct budget structure on paperwork.
Utilized QuickBooks to generate payroll and invoices.
Education
2008
Brooklyn, NY
Business management and finance: bachelor degree
Economics: bachelor degree
Languages
Trilingual in English, Arabic and French
Skills
customer service skills, Economics, English, finance, French, MS office, office equipment, payroll, performance management, policies, problem resolution, QuickBooks, sales
