Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.
Energetic work attitude
Effective team player
Superior organization skills
Dependable and reliable
MS Office proficient
Dedicated to process improvement
Active listening skills
Promoted to personal banker after only 3 weeks in a banker coach role
Featured on Wells Fargo Virtual Communication for treating customers with respect
06/2016 to Current
Personal BankerWells Fargo － Westlake, Texas
Established new customer accounts including checking, savings, lines of credit and loans.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Shared product knowledge with customers while making personal recommendations.
05/2016 to 06/2016
Banker CoachWells Fargo － Westlake, TX
Guide new hires through training.
Facilitate huddle topics or business related topics and meetings.
Coach new hires so they meet performance metrics upon graduation.
Peer Coached other phone bankers on the floor who had opportunities with performance metrics.
Assisted supervisors with various projects like our diversity contest, team meetings, presentation's to our team.
One of the first team members from Westlake Center to be featured in Wells Fargo Virtual Communications online news for my performance.
02/2014 to 08/2014
Parts Sales ManagerAuto Zone － Arlington, TX
Trained new employees on company customer service policies and service level standards.
Managed shifts of 3 to 4 team members.
Recommended and helped customers select merchandise based on their needs.
Stocked and restocked inventory when shipments were received.
09/2012 to 02/2014
Auto Service AdvisorSears Auto Center － Arlington, TX
Excelled in providing accurate and complete information to my customers while making the appropriate sales and service recommendations.
Determined replacement parts required, according to inspections of old parts or customer's descriptions of malfunctions
Answered incoming telephone calls with professional and knowledgeable responses.
Prepared sales slips and sales contracts.
High School Diploma: Human ServicesBenton Harbor － Benton Harbor, MI, United States
AWARDS AND RECOGNITION
*Service Excellence Quarterly Champion
*Employee of the Month
*Featured in Wells Fargo Virtual Communication News for treating customer with respect
*Consistent Level 4 & 5 performer
*Various Customer Compliments
*First consumer banker to achieve a 96.7% KDM in the 2nd Quarter
*Numerous internal and external compliments/awards
*Star Performer Recognition 2015