Industrious Personal Banker eager to fulfill challenging role within client-focused team. Strong foundation of building excellent client rapport to foster satisfaction and loyalty. Diverse skill set that includes problem solving knowledge and expansive experience in customer service.
Skills
Banking
Loans
Financial Product Knowledge
Financial Advisement
Financial services
Branch management
Teller auditing
Relationship building and management
Loan application expertise
Cash Handling
Client relationship management
Night and safe deposit procedures
Spanish speaking
Accounting systems and software
Microsoft applications
Working as a team
Education
Mercer County Community CollegeTrenton, NJ, Expected in 12/2021 ā āAssociate of Science:Business Administration - GPA:
Mercer County Technical Schools Trenton, NJExpected in 06/2015 ā āAssociate of Arts:Automotive Technology - GPA:
Nottingham High School NorthHamilton, NJ, Expected in 06/2015 ā āHigh School Diploma: - GPA:
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of 7 staff members.
Collaborated with team of 8 in the development of customer service.
Delegate daily task and conduct morning huddles
Work History
Osb Community Bank (Osbcb) - Personal Banker Brooklyn, MI, 05/2018 - Current
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
Established rapport with new clients to increase satisfaction and loyalty.
Networked to increase client base and encourage existing clients to expand financial portfolios.
NMLS
Attend training on quarterly basis that helps keep up to date with any regulatory mandate.
Assisted customers with business needs including deposit account and credit.
Top performer with feedback surveys taken by clients on daily basis
Provided customer service and preformed maintenance for vehicles at the Dealership including oil changes, tire balance and mount, multi-point inspection, and tire rotation.
I helped clients understand what their vehicle needed and discussed pricing to come up with a plan to service vehicle in timely manner.
Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
Connected callers with appropriate professional, department or business.
Translated for Spanish speaking customers.
Additional Information
I'm OSHA certified for safety in a workplace.
Currently enrolled at Mercer County Community College.
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