Seasoned Clinical Specialist and former staff member highly effective at maintaining clinical credentials, demonstrating procedures and operating devices according to standard procedures. Successful history of evaluating and supporting all companies products and equipment over a 22-year career. Within my 22 years of being in the field I have either seen, been scrubbed in, or was apart of over 20,000 peripheral, neuro, or cardiac procedures.
Skills
Customer Relations
Clinical evaluations
EMR Documentation
Patient Intake
Education proficiency
Product support
Diagnostic test interpretation
Patient Assessment
Patient education
Physician/Staff Education
Work History
01/2016 to Current
Peripheral Clinical SpecialistNebraska Medical Center – Omaha, NE,
Reviewed data collection across settings to determine progress and participated in professional clinical review of programs.
Conducted routine assessments of staff engagement, consumer engagement and integrity of individualized clinical supports.
Put together and distributed information to non-clinical teams regarding potential customer questions or concerns.
Visited assigned accounts, identified and trained clinical champions and established relationships with key decision makers.
Resolved customer concerns through accurate and timely investigation and partnered with home office team members to develop solutions.
Developed support plans and competency-based training programs to enhance knowledge base of healthcare staff.
Collaborated with supervisory staff to support quality and integrity by conducting hands-on training inservices and assessments.
Established and maintained relationships with customers, hospitals and physicians and obtained new users for products and services.
08/2007 to 01/2016
Neuro/Vascular Interventional TechnologistMercy Hospital Of Buffalo – City, STATE,
Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
Conducted patient assessments and reviewed physician instructions to develop and implement tailored care plans based on individual requirements.
Cared for patients by providing personal assistance and ambulation.
Checked patient identifying information against records to uphold strict security, safety and regulatory standards.
Monitored patients throughout surgical procedures and tests by using devices such as video recorders and EEGs.
Employed devices and patient positioning techniques to reduce chance of radiation exposure to either staff or patients.
Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
Provided emergency care such as artificial respiration, external cardiac massage or assistance with cardiopulmonary resuscitation.
Collected, evaluated and set up both sterile and non-sterile surgical supplies, instruments and equipment.
Worked as part of team of physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
Assist physichians we both diagnostic and interventional procedures assuring all devices were prepped correctly for the procedures.
08/2000 to 08/2007
Interventional Radiology TechnologistMount Saint Mary's Hospital – City, STATE,
Prepared and administered contrast materials, radiopharmaceuticals, anesthetic and antispasmodic drugs for imaging procedures.
Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
Captured images using mobile equipment in operating rooms, emergency rooms and patients' bedsides.
Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
Processed, labeled and organized diagnostic images to match with patient records.
Handled private and confidential information in compliance with hospital policies and procedures.
Applied and positioned equipment to take images following set parameters.
Monitored and managed inventory and supply levels of sterile and non-sterile items, contrast materials, catheters, films and chemicals.
Monitored patients for signs of adverse reactions or other abnormalities of significance.
Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
Checked imaging equipment after every use to verify proper functioning.
Helped patients into proper positions for procedures and provided instructions on remaining still for duration of each scan.
Collected patient vital signs and medical history as part of physical exam preparation procedures.
Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.
Education
Expected in 05/2000 to to
Associate of Science: Radiology Technology Niagara County Community College - Sanborn, NY GPA:
Additional Information
Love family time and Kids extracurricular activities
Enjoy helping patients and staff from all the different facilities
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