Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Experienced and innovative employee engagement lean leader. Ability to develop and support the leadership team in a time of change and economic challenges. Provides mindfull engagement with the proven ability to build teams and improve patient safety. Dignity Health certified lean six sigma blackbelt. Most importantly, a compassionate community partner dedicated to showcasing the magic of the care provided at Sierra Nevada Memorial Hospital.

  • Patient and Staff safety advocate
  • Strong analytical and problem solving skills
  • Excellent communicator in both written and verbal
  • Ability to influence change with positivity and mindfulness
  • Cultivates strategic relationships at all levels by engaging and inspiring stakeholders
  • Vast understanding of acute care operations and metrics from bedside to regulatory requirements
  • Catalyst for OR strategic growth and development of service lines
Perioperative Business Manager, 07/2017 to Current
Children's Hospital Of The King's DaughtersNewport News, VA,
  • Provides support to nursing leadership for service line growth and superb patient care.
  • Provide oversight to 50 employees in 3 departments, performing 150 surgical cases per month.
  • Responsible for maintaining TJC readiness and daily operations of 3 Operating Rooms, PACU, Surgery Scheduling, Sterile Processing, and Hospitalist Orthopedic Program.
  • Works in partnership with Synergy (Hospitalist Orthopedic Program) and Vituity (Physician Operating Anesthesia Group) for contract and operational program development.
  • Drives System Operational performance: High Efficiency Metrics, % cases booked to target, gap to scheduling and % block utilization.
  • Achieved 2018 GSD IUS (Immediate Use Sterilization) Reduction Recognition.
  • Provide direct oversight of SPD operations.
  • Implemented a 6-S Kaizen for surgical supplies and equipment with 17% immediate cost savings, 42% reduction is par levels over 6 months and consolidation of 3 storage areas to one organized space.
  • Auditing of Quality and Patient Safety initiatives, analysis and action plan coordination for sustainability.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Review and reconciliation of monthly budget variance analysis, daily charge capture, annual capital requests submission with ROI and analysis of expenditure trends.
  • Coordinates with Business Development for strategic planning and data analysis.
  • Vendor contract evaluations and actions plans.
Performance Excellence Analyst, 01/2012 to 08/2017
HcaTampa, FL,
  • Utilization of data mining and analytics to create charters and dashboards for process improvement.
  • Develop strategic partnerships to support alignment and sustainability across the organization.
  • Assist clinical and administrative leaders in the delivery of patient care through 17 process improvement initiatives.
  • Effect outcomes through Lean Six Sigma to gain efficiencies, support initiatives, improve financial performance and enhance patient.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Performed site evaluations, customer surveys and team audits.
  • Meeting facilitation, including agendas, minutes, roles and followup.
  • Successfully lead 7 Lean Teams for 10 Dignity Health Quality initiatives.
  • Interim Senior Quality Analyst for the Quality Department during leadership absence with 3 direct reports. Reported to the VPMA.
  • Joint Commission scribe and advisor for Quality, Peri Op and general hospital operations.
  • Graduated 5 greenbelts and 2 blackbelt students.
  • Organized and facilitated 4 lean bootcamps within the GSD.
Emergency Department Technician, 06/2004 to 05/2012
Cleveland ClinicHartville, OH,
  • Conducted patient assessments under supervision of staff nurses and physicians.
  • Coordinated with nurses to assess and prepare patients for tests and medical procedures.
  • Adhered to local, state and federal guidelines and accrediting agency regulations.
  • Safely transferred patients to wheelchair or stretchers for transportation to other departments.
  • Applied and educated patients on orthopedic devices like crutch walking.
  • Responded to cardiac monitor alarms and other codes requiring immediate response.
  • Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
  • Assisted with CPR and airway clearing procedures during emergencies.
  • Cleaned, disinfected and sterilized surgical instruments adhering to infection control procedures.
Critical Care Administrative Assistant , 05/1999 to 04/2004
Community Hosipital Of The Monterey PeninsulaCity, STATE,
  • Assistant to the ICCU Nursing Director, ED Nursing Director, ED Medical Director and EMS RN Educator
  • Coordination of regulatory compliance initiatives, contracting and daily operations of the ICCU and ED
  • Under direction of the CHarge Nurse, assisted with patient care duties as needed. Active role in the code blue response team and event auditor
  • Timely completion and review of all staff schedules and coordination of time off
  • Quality auditing and performance feedback for staff
  • Facilitator and trainer for all new staff
  • Construction- project management for ED remodel and relocation of 20 bed unit
Education and Training
Associate of Arts: General Studies, Expected in 1998
Sierra College - Rocklin, CA

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Resume Overview

School Attended

  • Sierra College

Job Titles Held:

  • Perioperative Business Manager
  • Performance Excellence Analyst
  • Emergency Department Technician
  • Critical Care Administrative Assistant


  • Associate of Arts

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