I am a customer service driven individual that has worked successfully inmany different professional backgrounds. I have worked anywhere from administering pension plans to dealing with indirect and direct sales, account management, and I have also effectively recruited, managed and trained sales associates.
The qualities I also possess are being a problem solver who has the ability to quickly grasp complex situations and turn them into manageable situations. Consistent in maintaining a positive attitude and enjoy helping others. Recognized ability to accurately record, remember, and verbally communicate detailed information.
08/2015 to Current
Pension AnalystSouthwest Service Administrators － Phoenix, AZ
Calculate monthly pension benefits estimates for Taft Hartley plans.
Review, process, analyze, check and correct payroll records on a daily bases.
Process and handle benefits transactions such as enrollments & terminations.
Analyzed plans and determined eligibility and allocation requirements.
Researched materials and plan documents as required.
Prepared employee benefit information for returns.
Created reports for the monthly trustee board meetings.
Reconciled monthly payroll.
Setup different test scenarios in order to launch our new benefit platform.
Performed quality assurance on all funds for the other analyst in the department.
01/2015 to 07/2015
Benefits Distribution AnalystGeneral Board of Pensions and Health Benefits － Glenview, IL
Responsible for processing distributions and setting up annuities from qualified retirement plans, pensions and welfare benefits, while providing customer service for our clients.
Updating bank account information and tax withholding for participants' payments.
Analyze and communicate resolutions to participant inquiries via the phone.
Set up Garnishments, Child Support orders, and Tax Levy's as directed by the courts.
10/2013 to 01/2015
Benefits RepresentativeGeneral Board of Pensions and Health Benefits － Glenview, IL
Held class room discussion once a month on topics given by Department Manager.
Created modules for all new hires to complete before being able to answer phones.
Created procedures to assist team members on how to complete certain task.
Held individual workshops on what team members deemed to need a refresher on.
Respond to participant requests through incoming calls.
Update participant account data.
Provide benefits projections.
Process applications for benefits, enrollments, and statistical information.
Process investment elections and beneficiary designation updates and changes.
Developed highly empathetic client relationships and earned reputation.
Managed quality communication, customer support and product representation for each client.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail, and fax.
11/2010 to 07/2015
Retail Sales Associate/ Sales LeadT-Mobile － Willowbrook, IL
As a Sales Lead my responsibilities were to train the entire staff at the store on any new initiatives that T-Mobile was rolling out.
Created courses based on identified needs that were seen to be problematic areas.
Was able to improve the store overall growth to 118% in 2014 through training initiatives.
Quarter 2 2013 Winner Circle recipient.
Proven success in meeting and exceeding individual and team sales goals.
Offer consultative sales and service on the sales floor during retail hours.
Learned and retained company's policies & procedures to better assist the customers.
Maximize every customer experience per customer visit by "solving the whole problem." Provide quality Customer Service to every customer encountered through substantial written or oral communication skills.
Consistent use of the Microsoft Office package to do weekly reporting.
Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution, and politeness.
Communicated all merchandise needs or issues to appropriate supervisors.
Performed store-opening duties, including counting cash drawers and checking all equipment for proper functioning.
08/2009 to 08/2010
Senior Admissions AdvisorEducation Corporation Colorado Technical University Online － Downers Grove, IL
Secured enrollment of prospective students into degree program that fits their need.
Provided superior customer service to perspective students on a daily basis.
Met and excelled a perfect sales record of accomplishment set by company and self-goals.
Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees.
06/2007 to 07/2009
Customer Service Rep/ Management TraineeEnterprise Rent-a-Car － Chicago, IL
Aid in the development of newly hired and fellow employees.
Assist in overseeing the day-to-day operational activities at the branch such as account receivable and account management.
Aid in the development of sales skills through training, coaching, motivating, and example setting.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Bachelor of Science: Business Administration ManagementSaint Xavier UniversityBusiness Administration Management
Bachelor of Science: Business Administration ManagementSouthern Illinois UniversityBusiness Administration Management