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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
  • Certified Addiction and Recovery Empowerment Specialist with a history of working with individuals seeking recovery from substance abuse disorders. Able to use lived experience to help others develop daily living and coping skills. Successful at modeling behaviors,  and motivating change.
  • Organized Team Leader with exceptional ability to build positive rapport, inspire trust, and guide teams toward achievement of organizational goals. 
  • Strong facilitator adept at working cross-departmentally with co-management and top-level leadership.   
  • Skilled leader with sound judgment and an ability to resolve problems tactfully and diplomatically.
  • Experienced Resident Assistant having worked with women in the young adult program of a well respected Drug and Alcohol Recovery Center, specializing in crisis intervention and interpersonal conflict resolution, responsible for the safety and well being of patients in the residential setting.
Skills


  • Exceptional interpersonal communication
  • Excellent Leadership Skills
  • Empathetic and Active Listener
  • Culturally sensitive
  • Extensive Knowledge of the Twelve Steps of Alcoholics Anonymous and the Practical Application Thereof


  • Adherence to high customer service standards
  • Exceptional telephone etiquette
  • Skilled in workflow management
  • Effective problem solver
  • Time Management Skills
Work History
Peer Team Leader, CPS-AD, 09/2018 - Current
The Waters Senior Living Warrendale, PA,
  • Oversee STAND, Inc.’s Recovery Support Center, The DOOR's, activities and recovery support services.
  •  Maintain a safe space for all program participation.
  • Responsible for maintaining activity and support service reports  and other written requirements specific to the Recovery Center.
  •  Manages day-to-day community interactions within the center and in relationship with allies and community partners.
  • Consistently acknowledges and shows appreciation for each team member’s contributions.
  • Effectively employ each team member in responsibilities that build upon their individual strengths
  •  Motivates team to work together in the most recovery-focused manner.
Resident Assistant, 07/2015 - 02/2018
Talbott Recovery Campus City, STATE,
  • Responded appropriately to the physical and emotional needs of patients.
  • Monitored Young Adults enrolled in a substance abuse facility, residing in an apartment setting.
  • Provided assistance with residential emergencies, crisis intervention, interpersonal conflict, medical and psychiatric emergencies, accidents, chemical relapses and family emergencies, community questions and inquiries by channeling all situations to the proper contacts.
  • Assisted in the structuring of all patient activities, assignments and tasks.
  • Make rounds of apartments as directed and reported any problems to the Counselor On Call as outlined in policies and procedures.
  • Transported patients to and from meetings and activities as required.
  • Responsible for safety and well-being of patients living within the Young Adult Program residences
  • Acted as a mentor, shared my story of experience, strength and hope as someone who has walked in their shoes.
Pharmacy Manager/Certified Pharmacy Technician, 07/2003 - 01/2014
Moyes Pharmacy City, STATE,


(2009-2014)

As Pharmacy Manager my responsibilities and attributes included:

  • Solving unresolved customer issues in a professional manner.
  • Promptly responding to inquiries and requests from both current and prospective customers.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • A Strong leader of customer support staff.
  • Facilitating  inter-departmental communication to effectively provide customer support.
  • Scheduling staff shifts to cover peaks and lulls in customer activity.
  • Training staff on operating procedures and company services.
  • Identifying individual development needs with appropriate training.
  • Fostered an environment which encouraged continual process improvements.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Managed work flow to exceed quality service goals.
  • Adhered to all confidentiality requirements at all times.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.


(2005-2009)

As a Certified Pharmacy Technician my attributes and skills included:


  • Cautiously filling perscriptions checking them for accuracy.
  • Ordering medications and managing inventory. 
  • Tending to customers inquiries and complaints in a timely and friendly manner


(2003-2005)

As a Front End Sales Associate my responsibilities and skills included:

  • Tending to the immediate needs of the customers both int the store and on the phone.
  • Assisting customers in finding the right items to meet their specific needs.
  • Ordering and maintaining the front end inventory.
  • Keeping the store clean and inviting for the customers experience.
Education
Bachelor of Science: Biology, Expected in
-
Gordon College and State University - Barnesville, GA
GPA:
I am working towards a Biology degree from Gordon College in order to get into the field of addiction medicine. 

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School Attended

  • Gordon College and State University

Job Titles Held:

  • Peer Team Leader, CPS-AD
  • Resident Assistant
  • Pharmacy Manager/Certified Pharmacy Technician

Degrees

  • Bachelor of Science

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