High-performing, strategic-thinking professional with a decade of experience in healthcare services providing rehabilitative services to clients with developmental disabilities, dual diagnosis, domestic violence history, and those involved in the criminal justice system. Highly skilled at relationship-building with clients and physicians across organizations and healthcare teams. Adept at assessing needs, generating options, and implementing solutions in collaboration with clients and stakeholders.
Proficient in Microsoft Office Suite
Effective Time Manager
Exceptional Project Management\Managerial Skills
Strong Knowledge of HR Policies and Procedures
Exceptional oral and written communication skills
Superior Skills in Coaching and Counseling
Training and Development
Knowledge of State and Federal Health Regulations
Staffing Management Ability
Master of Science:Counseling2012University of Bridgeport, Bridgeport, CTGPA 3.7
Bachelor of Science:Human Services2007Post University, Waterbury, CTGPA 3.8
Certificate2016University of Connecticut, Storrs, CTPeople Empowering People
Family Centered Services of CTNew Haven, CTPediatric Care Coordinator03/2014 to Current
Conducts patient and family assessments for over 100 clients.
Developed, implemented, and monitored care plans based on children and families.
Monitors and assesses patients for ongoing support and service needs to promote safe medical homes and prevent readmissions.
Developed a comprehensive monthly pediatric outreach training plan that educates families on the medical home model of care.
Assists physicians with developmental screenings for children.
The Kennedy Center IncTrumbull, CTAssistant Residential Manager04/2012 to 03/2014
Supported Living Program: Assisted and provided support to the residential manager of the program.
Handled daily operations of the residential program maintaining a 98% auditing rating.
Supervised and trained 25 fulltime and per diem staff members Streamlined the data and reports for the program resulting in a 30% increase in work efficiency and data analytics.
Assisted with facility inspections averaging a 97% quality assurance rating.
Developed and implemented service plans.
The Kennedy Center IncTrumbull, CTResidential Counselor01/2012 to 04/2012
Achieved 90% of
clinical goals and consistently generated improved health outcomes by
educating and empowering patients in effective disease management.
engagement rate by creating trust and rapport with patients and adopting
Information- Motivation-Behavioral (IMB) Model to successfully pinpoint
and shift core obstacles to change.
medical record completion rate by employing highly effective interviewing
techniques and meticulous oversight of reporting processes.
Keystone House IncNorwalk, CTCommunity Support Specialist09/2008 to 03/2014
Transitional Residential Program:
Assisted with over 150 client screenings and intakes
Provided referral source liaison services.
Accompanied clients to court appointments and testified as necessary.
Case management services: responsible for client and family engagements .
Assisted in the design and execution of programs that contributed to a 10% growth of the organization in the fiscal year.
Co-Chair, Meriden-Wallingford Community Collaborative, Present
Member, NFN Middletown Advisory Board, Present
Member, Meriden Children's First Local Advisory Board, Present