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pbx switchboard operator resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) XXX-1000 - Cell: - resumesample@example.com - -
Summary

Telephone Operator with background assisting customers by phone and in person. Friendly and helpful when answering calls and transferring customers. Knowledgeable about services offered and expert at answering commonly asked questions. Focused multi-tasker when toggling between helping in-person customers and promptly responding to calls. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Front desk management
  • Switchboard operation
  • Proficient in CERNER & MCKESSON
  • Company directory
  • Client service
  • Clear communication
  • Maintenance & Repair
  • Welcoming customers
  • Multitasking
  • Training & Development
  • Teambuilding
  • Basic math
  • Project planning
  • Reliable and trustworthy
  • Friendly, positive attitude
  • Planning
  • Customer service
Experience
11/2017 to Current
PBX Switchboard Operator Hca West Valley City, UT,
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Completed connections between callers, departments and professionals.
  • Answered up to 700+ calls per day in fast-paced environment, transferring callers to appropriate personnel.
  • Communicated general company information to inquiring customers in pleasant manner to project positive company image.
  • Paged employees over PA system to ensure prompt connection with callers.
  • Developed and updated business phone directory to reflect current employees and other changes.
  • One switchboard operated telephone switchboard of 1800 employees and routed calls to correct destination.
  • Conducted directory searches for employees and customers to locate phone numbers, business addresses and information.
  • Reported telephone line issues and outages to Information Systems for prompt repairs.
  • Provided training and coaching to new PBX operators.
10/2016 to 10/2017
HEALTH INFORMATION CLERK Purdue University Off Campus, IN,
  • Worked with speed, efficiency and accuracy to process documentation and complete projects.
  • Utilized copying equipment for medical record duplication, answered phones and filed documents.
  • Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts.
  • Scanned incoming documentation.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Observed confidentiality and safeguarded all patient-related information.
  • Assisted with properly processing records requests.
  • Kept department clean, organized and professional.
  • Completed all patient paperwork and maintained accurate records.
12/2010 to 10/2016
RONALD MCDONALD REGISTRATION and ACCOUNTING CLERK B.F. Saul Company Hospitality Arlington, VA,
  • Reconciled expenses and accounts, including company credit cards and expense accounts.
  • Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
  • Kept records current and accurate with skilled reconciliations and variance resolutions.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Resolved billing discrepancies by completing detailed research and analysis and documented client rebate discounts and reserve fund records.
  • Established and maintained automated and manual accounting records, post receipts and turn-ins, and performed dues-ins and dues-outs accounting.
  • Managed accounts accurately through detailed revenue reporting.
04/2009 to 10/2016
ACCOUNTING CLERK INVESTMENT CORPORATION OF AMERICA City, STATE,
  • Processed both outgoing and incoming payments and invoices.
  • Supported clerical and administrative needs of senior department staff.
  • Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
  • Updated accounting ledger and journals with updated transaction information.
  • Kept records current and accurate with skilled reconciliations and variance resolutions.
  • Prepared weekly payroll for team of salaried and hourly employees.
  • Constructed itemized bill listing for internal accounting and office-wide distribution.
  • Managed accounts accurately through detailed revenue reporting.
  • Reduced processing bottlenecks through key workflow updates.
  • Helped company move to paperless system and save substantial printing costs.
Education and Training
Expected in 05/1970
High School Diploma:
LAKE VIEW HIGH SCHOOL - San Angelo, TX,
GPA:
  • CHEMISTRY GRANT Recipient
  • Completed coursework in ACCOUNTING, MATH, ALGEBRA and HISTORY.
  • Honor Roll 1ST 1969/1970
Accomplishments

WAS named employee of month JUNE 2021.

Always willing to cover for anyone who needs it.

Very prompt.

Was supervisor early in work, with 17 girls who I trained to wire, adjust and complete STEP-BY-STEP telephone central office equipment. Can wire, solder, adjust relays and read schematics.

Love to sew and fix all kinds of broken furniture. No job too small or unimportant.

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Resume Overview

School Attended

  • LAKE VIEW HIGH SCHOOL

Job Titles Held:

  • PBX Switchboard Operator
  • HEALTH INFORMATION CLERK
  • RONALD MCDONALD REGISTRATION and ACCOUNTING CLERK
  • ACCOUNTING CLERK

Degrees

  • High School Diploma

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