To secure a position that will allow me to apply my knowledge in Office Information Management, and provides continued growth. Customer Service/Communication: Handle customers both internal and external via telephone, and written communication to ensure distinct, concise, and successful results by listening, and analyzing concerns.
Problem Solving: Research all aspects of customers concerns in depth to ensure appropriate solutions, with a high level of efficiency and quality. Highly organized and detail-oriented Administrative Officer with more than 25 years experience supplying thorough, organized administrative support to 4 senior executives. Medical Secretary who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries. Technically-adept with advanced knowledge of MS Office Suite and experience creating Excel databases and PowerPoint presentations for top executives. Administrative Officer who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Quality-focused [Job Title] committed to approaching administrative tasks with tenacity and attention to detail.
55 WPM typing speed
Professional phone etiquette
Excellent communication skills
Articulate and well-spoken
Accurate and detailed
Excellent planner and coordinator
Works well under pressure
Human resource laws knowledge
Advanced clerical knowledge
Administrative support specialist
Microsoft Excel certified
02/2012 to Current
Payroll/Procurement CoordinatorTotal Health Care – Baltimore, MD
Provide administrative support to Medical Practice Managers report directly to two Medical Practice Managers for the four THC sites (9 clinics).
Maintain filing system for quick retrieval of information.
Screen and monitor internal and external correspondence.
Draft and prepare memorandums, letters and reports Create documents in Microsoft Office Suite (Word, Excel, and Power Point) Prepare purchase requisitions for administration and clinical departments Assist with patient complaints when MPM is unavailable Resource person for the staff when MPM is unavailable Attend designated meetings, record, prepare, and distribute minutes Independently handle confidential and routine matters Independently work with Quest regarding patient lab bills via Excel Communicate with a variety of clients and visitors.
Provide support to the other MPM's when the other Secretary is on leave Scheduler Created and maintain the Float Pool Calendar that is available for Medical Practice Managers to view for payroll purposes.
Work directly with MPM's to ensure accurate processes related to the development and maintenance of PRN Nurses and MA schedules.
Daily maintenance and coordination of the Float Pool Calendar.
Accountable for all Float Pool coverage to meet the needs of the clinical flow at all THC locations.
Developed a scheduling method that ensures a stable schedule, while being able to make changes quickly as they occur.
Effectively communicate all scheduling changes to MPM's.
Ensure that all schedule adjustments are completed accurately and in a timely manner.
Proactively seek coverage for shifts and or special circumstances.
Point of contact for float pool related scheduling concerns and or issues.
Proactively inform MPM's of future and/or immediate staffing shortages.
Resolve all schedule related issues.
Distribute schedules to the Float Pool staff via telephone and email.
Edit and process payroll for 97 THC employees Monitor leave accruals for the above staff Insure that documentation is secure for confidentiality Order medical and office supplies for 9 THC sites located in Baltimore City.
Ordered and distributed office supplies while adhering to a fixed office budget.
Managed office supplies, vendors, organization and upkeep.
Directed guests and routed deliveries and courier services.
Screened applicant resumes and coordinated both phone and in-person interviews.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Helped distribute employee notices and mail around the office.
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Companies Worked For:
Total Health Care
Fradkin & Weber P.A
Department of Social Services-Administration/Personnel
Department of Social Services
Eastern High School
Job Titles Held:
Administrative Officer/Classification Analyst
Administrative Officer I
High School Diploma : CCBC - Essex Medical Terminology CCBC - Essex HIPAA CCBC - Essex Medical Billing Computerized Billing Electronic Health Records Professional Credentials: Billing and Coding Specialist Certification #: 3655-6068 Transportation Worker Identification Credential (TWIC)-Security Clearance :
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