Accomplished and energetic Office Manager with a solid history of achievement in Payroll and Tax Management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Customer Service, Ability to multi task and able towork in a fast pace environment with time constraints.
Payroll Office ManagerJul 2007 to Current Adirondack Business Services Inc DBA Adirondack Payroll － Pittsfield, MA
Processing payrolls for over 600 clients.
Making sure payrolls are done accurately and on time by both my staff and myself.
Customer Service by phone, email and in person.
In charge of any new customer training on our payroll platform and timekeeping platform.
Setting up new clients when they come on board - Starting with the Companies background information, (Federal ID#, Banking Info, Deductions, Accruals etc), then setting up each employee and entering in any YTD history for the current year.
Setting up MA Tax Connect accounts (To pay Mass Withholding taxes).
Setting up MA Quest accounts (To pay Mass Unemployment taxes).
Making accurate tax payments for all payroll related taxes.
Quarterly filings and Year end W2 & 1099 filings.
Sending our Daily ACH files to the bank.
Helping clients out with Workers Comp audits when they need it.
Figuring out any payroll/tax related problems that might come up.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Education and Training
High School DiplomaMay 2006Taconic High SchoolPittsfield MA
Customer service experience
Good organizational and attention to detail skills
Good with multitasking
Communication skills by Phone, Email and in Person
Computer literate in Microsoft Office Products
Able to work in a fast pace environment
Always ready to learn new things
Great relationship with clients
Strong work ethic
Ability to work under pressure/stressful environments