LiveCareer-Resume

payroll manager resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Experienced in Customer Service, Executive Administration, HRIS, Payroll and Benefits Management, as well as Accounts Payables and Receivables, Purchasing. and Office Management. Proficient in Microsoft Office with superior reporting and auditing skills. Strengths include excellent verbal and written communication skills, strong analytical and problem-solving skills with a knack for working well under pressure.

Skills
  • Customer Service/Call Center
  • Multi-state & International payrolls
  • ADP Workforce Now & HRB expertise
  • ADP Time and Attendance, EZ Labor, E-Time
  • Oracle PeopleSoft
  • Payroll system programming
  • End user training on payroll system
  • Federal and state tax regulations
  • Complex tax reporting
  • Internal controls
  • Research support
  • Benefits Open Enrollment
  • Benefits administration
  • Benefit negotiations
  • STD/LTD, FMLA
  • Worker's Comp
  • Microsoft applications (all)
  • Excel Pivot Tables & XLOOKUP
  • Excellent verbal and written communication skills
  • Analytical skills
  • Independent worker
  • Time management
  • Attention to detail
  • HR information systems
  • PTO Tracking
  • Compensation and payroll
  • Vendor relations
  • Auditing procedures
  • Performance management
  • Forecasting
  • Purchasing
  • Accounts payable
  • Data Entry
  • General Ledger Reconciliation
  • Cost accounting
  • Excellent trouble-shooting and problem solving skills
  • Work well under pressure
Education and Training
Huntingdon High School Huntingdon, TN Expected in High School Diploma : - GPA :
Experience
Albuquerque Public Schools - Customer Service Agent
Albuquerque, NM, 06/2022 - Current

Note: The Perseus Books Group was split up and sold to two different buyers on 3/31/17. Part of the company was acquired by Ingram Content Group and the other part by Hachette Books Group. I transitioned to Ingram Content Group as a transitional employee on 4/1/16 as a Payroll Manager and my main responsibility was to transition 600+ employees over to their respective new employers and close out the Perseus Books Group business.

  • Provided extensive reports to both buyer's and worked closely with their Human Resources, Payroll and Benefits department to transition employees to their new pay systems, PTO plans, healthcare plans, 401K plans, etc.
  • Closed out the Perseus Books 401K plan, worked with external auditors to obtain final audit and filed 5500 reports with the DOL.
  • Filed final Perseus Books health plan 5500 report.
  • Closed all Perseus tax accounts (federal, state and local) across 22 states and resolved any tax issues that existed during the close.
  • Acted as liaison between CentreLane Partners (former owners of Perseus Books Group) and Ingram and Hachette to resolve any issues on banking, accounts payables, tax and employee issues.
  • Performed final payroll audits, ACA audits and filings.
Hilton Worldwide - Customer Service Agent (Self Employed)
Southlake, TX, 05/2022 - Current
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Managed high-volume of inbound customer calls.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
Mckinsey - Payroll Manager
Denver, CO, 04/2016 - 06/2017
  • Generated relevant paperwork and payroll reports.
  • Managed payroll for temporary, hourly and salaried employees.
  • Processed employee rehires, transfers, terminations and withholdings.
  • Enforced payroll-related policies, procedures and regulations to adhere to changing company and governmental standards.
  • Worked with HR staff to accurately track and update paid time off.
  • Updated and reconciled retirement, tax and health care accounts.
  • Implemented payroll reconciliation tools to improve report accuracy.
Witco Chemical Corporation - HRIS, Payroll & Benefits Manager
City, STATE, 07/2007 - 03/2016
  • Processed new hires, rehires, transfers, terminations, garnishments, child support, tax levies, merit increases, promotions, bonuses and pay adjustments. temporary employees, working across 22 states and the UK.
  • Responsible for annual benefits open enrollment.
  • Created and implemented an online open enrollment system for all employees.
  • Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
  • Improved accuracy of payroll by developing and implementing payroll reconciliation tools.
  • Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
  • Onboarded new employees in the time reporting and payroll systems, as well as their benefits enrollments.
  • Involved with decisions for annual healthcare plans, providing analyzed reports to aid in the benefits negotiations.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Worked closely with ADP on company tax filings and payroll, benefits and ACA platforms, setting up (programming) and maintaining these platforms.
  • Compiled payroll accounting and auditing reports for Corporate Finance Department.
  • Uploaded monthly payroll journal entries into accounting system.
  • Maintained Benefits Master List, as well as FMLA, STD, and LTD records.
  • Audited quarterly wage and tax registers and 941's filed by ADP.
  • Monitored vacation accruals and provided cost reports to Corporate Finance.
  • Analyzed the impact to financial statements of changes in tax law and settlements of tax audits.
  • Provided technical expertise to employees and auditors on federal, state and tax matters.
  • Administrator for STD, LTD, FMLA and COBRA benefits.
  • Protected payroll operations and maintained employee confidence by keeping information private.
  • Managed company 401K plan.
Company Name - Loan Processor
City, State, 01/2006 - 06/2007
  • Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Created and completed loan submission packages.
  • Completed closing process by collaborating with attorneys, title companies and government clerks.
Company Name - CNA/Patient Care Technician
City, State, 03/2005 - 01/2006
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Administered medications to patients and performed follow-ups regarding prescriptions and supplements.
  • Attended to patients in 30-bed unit, continuously checking on needs and maintaining high standards of patient care.
Company Name - Executive Administrative Assistant
City, State, 05/1997 - 01/2005
  • Assistant to Director of Manufacturing and Director of Engineering over the Jackson, TN and Mechelen Belgium plants with a staff of over 85 engineers.
  • Managed director's calendars and prepared meeting agenda and materials.
  • Assisted in preparing large appropriation requests
  • Opened, sorted and responded to routine correspondence on behalf of business leaders.
  • Plant ergonomics leader
  • Onboarded all new engineers and interns.
  • Event planning for department.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Scheduled travel reservations for staff, researching and booking hotel, flight and ground transportation.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Created PowerPoint presentations used for diverse business needs.
  • Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
Company Name - RX Specialist
City, State, 02/1996 - 05/1997
  • Made outbound calls to insurance companies, patients and physicians to perform eligibility checks for patients.
  • Sent prescriptions for durable medical equipment to doctor's offices to qualify patients for Medicare and Medicaid coverage.
  • Worked closely with Tenncare case workers to get authorizations for patient's medical supplies.
  • Updated system with authorizations received from doctors and Tenncare case workers.
  • Utilized effective research, extensive study and active questioning skills to maintain working knowledge of medical terminology, diseases and medical procedures.
Company Name - Office Services Manager
City, State, 01/1981 - 07/1995
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed accounts payables and building maintenance.
  • Submitted annual budget and forecast for following year.
  • Assistant supervisor of large customer service dept.
  • Event planning for national conferences locally and in other cities.

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Resume Overview

School Attended

  • Huntingdon High School

Job Titles Held:

  • Customer Service Agent
  • Customer Service Agent (Self Employed)
  • Payroll Manager
  • HRIS, Payroll & Benefits Manager
  • Loan Processor
  • CNA/Patient Care Technician
  • Executive Administrative Assistant
  • RX Specialist
  • Office Services Manager

Degrees

  • High School Diploma

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