Payroll Manager adept at building consensus amongst staff and creating an involved workforce. Fosters an environment of teamwork and continued growth and development across all functions. Detail-oriented Payroll associate with excellent analytical skills and experience with payroll administration.
PAYROLL MANAGER
Skills
Conflict resolution
Collaborative team member
Multitasking
Interviewing
Employee coaching
Performance Management
Talent Management
Customer Service
Work History
Payroll Manager, 01/2013
to Current ADP Totalsource – Salem,
NH
Conducted monthly one on ones with associates.
Developed associate talent.
Manages client escalations and problem resolution.
Developed mentor program.
Coached and gave feedback regularly.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
Identified individual development needs with appropriate training.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Fostered an environment which encouraged continual process improvements.
Devised and published metrics to measure the organization's success in delivering world class customer service.
Consistently conducted interviews for potential talent in the payroll department.
Regional Payroll Team Leader, 01/2011
to 01/2013 ADP Totalsource – Salem,
NH
Supported payroll team with mentoring and guidance.
Ensures every payroll was processed by check date deadline.
Manages client escalations and problem resolution.
Partners with other departments regarding client questions/escalations/payroll processes and procedures.
Conducts weekly payroll meetings on a rotating basis with the other team leads.
Runs weekly/monthly phone stats reports for payroll team.
Monitors and keeps track of daily/weekly tasks for payroll team.
Processes payroll for 3 complex clients.
Solved unresolved customer issues.
Facilitated inter-departmental communication to effectively provide customer support.
