Payroll Manager Resume Example ADP Totalsource

Professional Summary

Payroll Manager adept at building consensus amongst staff and creating an involved workforce. Fosters an environment of teamwork and continued growth and development across all functions. Detail-oriented Payroll associate with excellent analytical skills and experience with payroll administration.

PAYROLL MANAGER

Skills

Conflict resolution
Collaborative team member
Multitasking
Interviewing

Employee coaching

Performance Management

Talent Management

Customer Service

Work History

Payroll Manager, 01/2013 to Current
ADP Totalsource – Salem, NH

Conducted monthly one on ones with associates.
Developed associate talent.
Manages client escalations and problem resolution.
Developed mentor program.
Coached and gave feedback regularly.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
Identified individual development needs with appropriate training.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Fostered an environment which encouraged continual process improvements.
Devised and published metrics to measure the organization's success in delivering world class customer service.
Consistently conducted interviews for potential talent in the payroll department.

Regional Payroll Team Leader, 01/2011 to 01/2013
ADP Totalsource – Salem, NH

Supported payroll team with mentoring and guidance.
Ensures every payroll was processed by check date deadline.
Manages client escalations and problem resolution.
Partners with other departments regarding client questions/escalations/payroll processes and procedures.
Conducts weekly payroll meetings on a rotating basis with the other team leads.
Runs weekly/monthly phone stats reports for payroll team.
Monitors and keeps track of daily/weekly tasks for payroll team.
Processes payroll for 3 complex clients.
Solved unresolved customer issues.
Facilitated inter-departmental communication to effectively provide customer support.

Regional Payroll Technical Specialist, 01/2008 to 01/2011
ADP Totalsource – Salem, NH

Supported payroll team with mentoring and guidance.
Tested products for new releases which included quick calc.
Processed daily payroll status reports to ensure no payrolls went unprocessed by payroll dept.
Created SOP for ADP TS commuter benefits for Northeast Region.
Audited the local tax report weekly for Northeast region.
Assisted in PTO research and troubleshooting.
Supported CTS department for 1 year.

Payroll Supervisor, 08/2008 to 08/2009
ADP Totalsource – Manchester, NH

Supervised payroll team to ensure proper processes and compliance were followed.
Identified team training needs and coordinated service delivery.
Processed payrolls for over 20+ clients.
Facilitated and coordinated W2C and Amendment processing.
Maintained client interaction and problem resolution.
Updated manager regarding potential client service issues for proactive treatment.
Assisted PSR to provide timely resolution of payroll edit and billing errors.
Provided performance planning and assessments to employees through Stars.
Coordinated training for associates.

Senior Payroll Representative, 01/1999 to 01/2002
ADP Totalsource – Salem, NH

Ran payrolls in Payplus payroll system until conversion to Hrizon in 2004.
Uploaded direct deposit file at the end of each day.
Printed out payroll checks/paperwork for delivery.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems timely.
Oversaw the day-to-day processing of payroll for multiple clients in accordance with FLSA.

Office Manager, 01/1990 to 01/1999
McDevitt Transportation – Manchester, NH

Processed payroll for 20 associates.
Posted accounts receivables, cash receipts, daily bank deposits, accounts payable, signed checks, invoiced customers.
Performed fuel tax reporting, registering/permitting trucks.
Corresponded with customers and vendors with questions and issues effectively.

Education

Associate of Science: Accounting, 1984
Hesser College - Manchester, NH
Accounting

Bachelor of Science: Accounting/Finance, Current
Southern New Hampshire University - Hooksett, NH

Affiliations

Women in Leadership

Certifications

Certified Payroll Professional

Resume Overview

Companies Worked For:

ADP Totalsource
McDevitt Transportation

School Attended

Hesser College
Southern New Hampshire University

Job Titles Held:

Payroll Manager
Regional Payroll Team Leader
Regional Payroll Technical Specialist
Payroll Supervisor
Senior Payroll Representative
Office Manager

Degrees

Associate of Science : Accounting , 1984
Bachelor of Science : Accounting/Finance , Current

Payroll Manager Resume Example

Resume Score: 70%

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes