Payroll Manager Resume Example
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Professional Summary
Payroll Manager adept at building consensus amongst staff and creating an involved workforce. Fosters an environment of teamwork and continued growth and development across all functions. Detail-oriented Payroll associate with excellent analytical skills and experience with payroll administration.
PAYROLL MANAGER
Skills
| Employee coaching Performance Management Talent Management Customer Service |
Work History
Payroll Manager, 01/2013
to Current
Accor Hotels – Wailea , HI
Accor Hotels – Wailea , HI
- Conducted monthly one on ones with associates.
- Developed associate talent.
- Manages client escalations and problem resolution.
- Developed mentor program.
- Coached and gave feedback regularly.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Identified individual development needs with appropriate training.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Fostered an environment which encouraged continual process improvements.
- Devised and published metrics to measure the organization's success in delivering world class customer service.
- Consistently conducted interviews for potential talent in the payroll department.
Regional Payroll Team Leader, 01/2011
to 01/2013
Build-A-Bear – Saint Louis , MO
Build-A-Bear – Saint Louis , MO
- Supported payroll team with mentoring and guidance.
- Ensures every payroll was processed by check date deadline.
- Manages client escalations and problem resolution.
- Partners with other departments regarding client questions/escalations/payroll processes and procedures.
- Conducts weekly payroll meetings on a rotating basis with the other team leads.
- Runs weekly/monthly phone stats reports for payroll team.
- Monitors and keeps track of daily/weekly tasks for payroll team.
- Processes payroll for 3 complex clients.
- Solved unresolved customer issues.
- Facilitated inter-departmental communication to effectively provide customer support.
Regional Payroll Technical Specialist, 01/2008
to 01/2011
Banner Health – Tucson , AZ
Banner Health – Tucson , AZ
- Supported payroll team with mentoring and guidance.
- Tested products for new releases which included quick calc.
- Processed daily payroll status reports to ensure no payrolls went unprocessed by payroll dept.
- Created SOP for ADP TS commuter benefits for Northeast Region.
- Audited the local tax report weekly for Northeast region.
- Assisted in PTO research and troubleshooting.
- Supported CTS department for 1 year.
Payroll Supervisor, 08/2008
to 08/2009
Sonepar Usa – Monroe , OH
Sonepar Usa – Monroe , OH
- Supervised payroll team to ensure proper processes and compliance were followed.
- Identified team training needs and coordinated service delivery.
- Processed payrolls for over 20+ clients.
- Facilitated and coordinated W2C and Amendment processing.
- Maintained client interaction and problem resolution.
- Updated manager regarding potential client service issues for proactive treatment.
- Assisted PSR to provide timely resolution of payroll edit and billing errors.
- Provided performance planning and assessments to employees through Stars.
- Coordinated training for associates.
Senior Payroll Representative, 01/1999
to 01/2002
ADP Totalsource – City , STATE
ADP Totalsource – City , STATE
- Ran payrolls in Payplus payroll system until conversion to Hrizon in 2004.
- Uploaded direct deposit file at the end of each day.
- Printed out payroll checks/paperwork for delivery.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems timely.
- Oversaw the day-to-day processing of payroll for multiple clients in accordance with FLSA.
Office Manager, 01/1990
to 01/1999
McDevitt Transportation – City , STATE
McDevitt Transportation – City , STATE
- Processed payroll for 20 associates.
- Posted accounts receivables, cash receipts, daily bank deposits, accounts payable, signed checks, invoiced customers.
- Performed fuel tax reporting, registering/permitting trucks.
- Corresponded with customers and vendors with questions and issues effectively.
Education
Associate of Science: Accounting,
1984
Hesser College - City, State
Accounting
Hesser College - City, State
Accounting
Bachelor of Science: Accounting/Finance,
Current
Southern New Hampshire University - City, State
Southern New Hampshire University - City, State
Affiliations
Women in Leadership
Certifications
Certified Payroll Professional
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Resume Overview
School Attended
- Hesser College
- Southern New Hampshire University
Job Titles Held:
- Payroll Manager
- Regional Payroll Team Leader
- Regional Payroll Technical Specialist
- Payroll Supervisor
- Senior Payroll Representative
- Office Manager
Degrees
- Associate of Science : Accounting , 1984
Bachelor of Science : Accounting/Finance , Current
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