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Payroll Clerk & Section Manager Resume Example

Resume Score: 90%

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PAYROLL CLERK & SECTION MANAGER
Summary

Skilled customer service representative committed to addressing customer concerns with speed, accuracy and professionalism.

Resourceful customer service representative who consistently meets and exceeds productivity goals.

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Detailed cleaner and Independent worker,

Highlights
  • High customer service standards
  • Dedicated to process improvement
  • Devoted to data integrity
  • Strong problem solving ability
  • Negotiation competency
  • Telecommunications knowledge
  • Excelled in meeting objectives.
  • Proficient in customer account software
  • Proficient with Microsoft Office Suite
  • Multi-channel contact center software
  • Telemation e-CRM
  • Dependable
  • Attention to Detail
  • Fast Learner
  • Independent worker
Accomplishments

Managed call flow with up to 20 calls in queue per minute.

Exceeded corporate target for customer satisfaction for [number] months in a row.

Promoted to credit card sales center in 2 months.

Managed 5 other employees

Most detailed employee

Experience
06/2010 to 08/2012
Payroll Clerk & Section ManagerAdvance Cleaning - Knoxville , TN

Did Payroll for 13 Employees.

Paid off bills for business.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Bought supplies for employees to use.

Helped clean Businesses and residents home.

Provided accurate and appropriate information in response to customer inquiries.

Maintained up-to-date records at all times.

Ran reports and supplied data to fulfill customer report requirements.Ran reports and supplied data to fulfill customer report requirements.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

02/2015 to Current
Sandwich Artist / CashierSubway - Fort Bragg, NC

Accepted payment from customers and made change as necessary.

Apportioned and served food to facility residents, employees, or patrons.

Assisted co-workers.

Checked the quantity and quality of received products

Cleaned and prepared various foods for cooking or serving

Cleaned and maintained the beverage area, display cases, equipment, and order transaction area

Cleaned bars, work areas, and tables

Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash

Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers

Portioned and wrapped food

Prepared a variety of foods according to customers' orders or supervisors' instructions

Prepared dishes following recipe or verbal instructions

Prepared coffee-based and other beverages on request; serve prepared pastries and other food items

Prepared food items such as sandwiches, salads, soups, and beverages

Stocked cabinets and serving areas with condiments, and refilled condiment container

Stocked supplies in serving stations, cupboards, refrigerators, and salad bars

Stored clean equipment and utensils

Used all food handling standards

Weighed, measured, and mixed ingredients according to recipes using various kitchen utensils and equipment

Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff

Cleaned, cut, and cooked meat, fish, or poultry

Packaged take-out foods and served food to customers

Removed trays and stacked dishes for return to kitchen

Promptly served all food courses and alcoholic beverages to guests.

Completed closing duties, including restocking items and closing out the cash drawer.

Correctly calculated charges, issued bills and collected payments.

Checked in deliveries and signed off on products received.



01/2009 to 09/2009
Inventory SpecialistW.I.S. International - Lawton, OK
  • Compiles and maintains records of quantity, type, and value of material or supplies in stock, Counted materials, equipment, Merchandise, and supplies.
  • Printed out reports of supplies and equipment.
  • Made sure everything was counted for.
  • Scanned Items and itemized them.
  • submitted reports to Manager Accomplishments Very Professional, Caring, Loving and Very Successful in each stores Count and reports Skills Used Checked and scanned and counted each item Basic Math Skills, Communication.
07/2008 to 11/2008
Cashier/Sales AssociatePilot Travel Center - Knoxville, TN
  • Responsibilities stocked shelves, cashed out customers, counted money, cashed checks, submitted and cashed out Western Unions, rang up gas purchases suggested customers buy other sale items Accomplishments Employee of the month, Highest sales of all employee, Skills Used Professional Courtesy, Counting, Fast Moving, Accountable, Dependable, Communication Skills, Basic Math Skills.
01/2008 to 06/2008
Customer Service and Sales RepresentativeAssurant Solutions - Knoxville, OK
  • Took Inbound Calls, Setup Work Orders, Renewed Contracts, Updated Accounts, Dispatched Services, Convinced Customers to stay with the Company, Setup Contracts for New Customers Accomplishments Had the most sales in training class, Was picked to move to a new department, Skills Used Customer service skills, answered inbound calls, typed on computers, scheduled work orders.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Ran reports and supplied data to fulfill customer report requirements.
  • Developed effective relationships with all call center departments through clear communication.
  • Maintained up-to-date records at all times.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Assisted with the development of the call center's operations, quality and training processes.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
05/2007 to 09/2007
Cashier/Sales AssociateKmart / Little Ceaser's - Knoxville, OK
  • Ran up cashier, Made Food, Counted Money in Draw, Served Customers Food, Managed Little Ceaser's, Accomplishments Became Manager of Little Ceaser's Skills Used Customer Service, Communication Basic Math SkillsPrepared items on station assignment list
  • Stocked cabinets and serving areas with condiments, and refilled condiment containerStocked supplies in serving stations, cupboards, refrigerators, and salad bars Used all food handling standards.
02/2006 to 03/2007
Cleaning Clerk Advance Cleaning - Knoxville, TN

Cleaned businesses and residents home.

Did very detailed work

Kept very clean records

Tracked supply records

Tracked work hours

Changed Trash

Did laundry

Cleaned and organized peoples homes

Accepted checks and or money from customers

Assisted co-workers.

Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash

07/2005 to 09/2005
Cashier / Food ServerMcDonalds - Knoxville, OK

Accepted payment from customers and made change as necessary.

Apportioned and served food to facility residents, employees, or patrons.

Assisted co-workers.

Cleaned and maintained the beverage area, display cases, equipment, and order transaction areaCleaned and maintained the beverage area, display cases, equipment, and order transaction area

Cleaned and prepared various foods for cooking or serving

Cleaned bars, work areas, and tables

Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers

Inspected dining and serving areas to ensure cleanliness and proper setup

Kept drink stations clean and ready for service

Loaded dishwashers and hand-washed items such as pots, pans, knives

Placed food servings on plates and trays according to orders or instructions

Portioned and wrapped food

Prepared and served hot and cold beverages

Prepared food items such as sandwiches, salads, soups, and beverages


Education
2005
High School Diploma: Child CareAnderson County High School - Clinton, TN

Math Tech 2 Academic Achievement Award

Math Tech 1 Student of the Quarter

Child Development 1 & 2 Student of the Semester

Member of FCCLA Club

Member of FFA Club


Skills

Basic, cashier, Communication Skills, Contracts, Draw, Customer Service, Customer service skills, Dependable, Fast, materials, Math, Money, sales, type Detailed cleaner. fast worker, dependable worker,

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Advance Cleaning
  • Subway
  • W.I.S. International
  • Pilot Travel Center
  • Assurant Solutions
  • Kmart / Little Ceaser's
  • McDonalds

School Attended

  • Anderson County High School

Job Titles Held:

  • Payroll Clerk & Section Manager
  • Sandwich Artist / Cashier
  • Inventory Specialist
  • Cashier/Sales Associate
  • Customer Service and Sales Representative
  • Cleaning Clerk
  • Cashier / Food Server

Degrees

  • High School Diploma : Child Care

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