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payroll benefits technician resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Outstanding customer service skills, team player with over 20 years of experience working in a customer service. Flexible and well-grounded team member. Multitasking and time management. Bilingual, fluent in Spanish. I strive at satisfying customer needs while meeting the business aspects day-to-day functions to provide a smooth-running office.

Skills
  • Friendly, compassionate, and dedicated
  • Bilingual
  • Experience with Epic, Compulink, Escape
  • Typing 45 wpm
  • Perform well in stressful situations
  • Courteous customer service
  • Accounts payable/receivable
  • Ability to handle medical records and personnel information discreetly
  • Customer Service
  • Microsoft Office, Excel
Experience
02/2011 to 06/2021
Office Manager Encompass Health Corp. Lawton, OK,

Day-to-day operations include; medical billing, verify insurance coverage of patients, obtain prior authorizations for services and procedures. Bill insurances for all office visits and surgeries rendered. Bill patients for co-payments if not collected from office. Post all Insurance payments to patient accounts and process denials if necessary. Conduct transmitting of claims electronic or by paper. Run 30, 60,90 aging reports. Manage office budget to handle all needs, including inventory, postage and vendor services. Ordering of all office equipment and medical supplies. Back up to front office with scheduling of appointments and office procedures. Arrange cleaning staff and emergency maintenance services for all office equipment in our two locations. Maintain medial/dental health coverage for staff. Oversee office financial management including reconciliation of general checking account, merchant account and credit card accounts. AP/AR, some payroll. Arrange and secure deposit. Run 30, 60,90 aging reports

10/2006 to 02/2011
Front Office Lead Hyatt Honolulu, HI,

Supervising front office/call center team, as well as patient care service. Plan, assign and coordinate projects for staff as needed. Assist in patient accounts, billing rejection reports and missing charge accounts. Submission of Claim Service Reports (CSR). Facilitate patient appointments for 21 physician's schedules on a daily basis. Responsible for scheduling employees work schedules. Participate in the process of hiring of staff. Provide on-site coaching. Act as backup for office manager in her absence. Handling patient complaints. Participated in electronic medial records, EPIC.

Education and Training
Expected in to to
High School Diploma:
Montgomery High School - ,
GPA:
Expected in to to
Certification of Completion in :
Heald College - Central Administrative Office - Rohnert Park, CA ,
GPA:
Expected in to to
:
Training Course For Epic Care - Santa Rosa, CA ,
GPA:

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Resume Overview

School Attended

  • Montgomery High School
  • Heald College - Central Administrative Office
  • Training Course For Epic Care

Job Titles Held:

  • Office Manager
  • Front Office Lead

Degrees

  • High School Diploma
  • Certification of Completion in
  • Some College (No Degree)

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