Outstanding customer service skills, team player with over 20 years of experience working in a customer service. Flexible and well-grounded team member. Multitasking and time management. Bilingual, fluent in Spanish. I strive at satisfying customer needs while meeting the business aspects day-to-day functions to provide a smooth-running office.
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Day-to-day operations include; medical billing, verify insurance coverage of patients, obtain prior authorizations for services and procedures. Bill insurances for all office visits and surgeries rendered. Bill patients for co-payments if not collected from office. Post all Insurance payments to patient accounts and process denials if necessary. Conduct transmitting of claims electronic or by paper. Run 30, 60,90 aging reports. Manage office budget to handle all needs, including inventory, postage and vendor services. Ordering of all office equipment and medical supplies. Back up to front office with scheduling of appointments and office procedures. Arrange cleaning staff and emergency maintenance services for all office equipment in our two locations. Maintain medial/dental health coverage for staff. Oversee office financial management including reconciliation of general checking account, merchant account and credit card accounts. AP/AR, some payroll. Arrange and secure deposit. Run 30, 60,90 aging reports
Supervising front office/call center team, as well as patient care service. Plan, assign and coordinate projects for staff as needed. Assist in patient accounts, billing rejection reports and missing charge accounts. Submission of Claim Service Reports (CSR). Facilitate patient appointments for 21 physician's schedules on a daily basis. Responsible for scheduling employees work schedules. Participate in the process of hiring of staff. Provide on-site coaching. Act as backup for office manager in her absence. Handling patient complaints. Participated in electronic medial records, EPIC.
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