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Payroll and Customer Accounts Supervisor Resume Example

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PAYROLL AND CUSTOMER ACCOUNTS SUPERVISOR
Summary
I am seeking to obtain a Payroll position, which will allow me to utilize my experience, education, communication and organizational skills to enhance the overall payroll methods at Morton Salt while providing exceptional customer service with an emphasis on commitment to quality.
Highlights
  • Technical Skills
  • Bilingual English-Spanish
  • Microsoft Office
  • VSI Registration System
  • VSI Time Management System
  • Payroll and General Ledger
Accomplishments
Researched and resolved customer issues; administered scholarship program
Experience
11/2002 to Current
Payroll and Customer Accounts SupervisorSkokie Park District － Skokie, Illinois
  • Responsible for the complete bi-weekly payroll function from auditing of payroll packets to distribution of paychecks including calculation of overtime and garnishments; entering and editing new and current employees in payroll and time management systems; tracking of sick, personal and vacation hours;
  • Maintain database for industry specific computerized Payroll and Time Management systems; staff training; make recommendations for system and procedure improvements
  • Generate Payroll monthly, quarterly and year-end reports
  • Generate, edit and distribute W2's; create Federal and State electronic reports
  • Implement changes and improvements to Industry specific computer system
  • Work closely with Administrative Staff to resolve issues, provide reports, and conduct research
  • Supervise payroll clerk and customer account specialists
  • Oversee District's computerized automated billing program
  • Administer the District's fee assistance program; liaison with social service organizations including but not limited to the Department of Human Services, the Department of Children and Family Services and Metropolitan Family Services
  • Reconcile daily registration receipts and general ledger
10/1995 to 11/2002
RegistrarSkokie Park District － Skokie, Illinois
  • Reconciled customer accounts; researched and resolved customer inquires via telephone and in person
  • Provided information to the general public regarding the District's refund policies, registration procedures, and auto-debit payments
  • Scheduled and conducted training classes for front line customer service staff and supervisors on registration system, customer service, and policies and procedures; set up and maintained staff database users
  • Supervised customer account specialists
  • Authorized, generated, dispersed and reconciled all registration refunds
  • Reconciled general ledger and daily cash receipts for twelve facilities
11/1989 to 10/1995
Registration CoordinatorCity of Evanston, Recreation Division － Evanston, Illinois
  • Researched and resolved customer issues; administered scholarship program
  • Maintained computer registration system; reconciled customer accounts
  • Reconciled daily registration receipts and general ledger
  • Developed and implemented procedures for internal cash controls
  • Processed bills for payment on a weekly basis
  • Generated month, year and season-end reports and closings
10/1987 to 11/1989
Clerk TypistCity of Evanston, Recreation Division － Evanston, Illinois
  • Maintained customer files; researched and corrected customer records as needed
  • Established new households in registration system; received and processed payments;
  • Responsible for filing, typing letters and correspondence, answering questions from citizens regarding all aspects of the recreation division
  • Aided recreation staff and supervisors with special assignments
  • Prepared and reconciled daily receipts
  • Helped accounting supervisor and accounting manager with special projects
08/1984 to 10/1987
Customer Service RepresentativeHorizon Federal Savings Bank － Evanston, Illinois
  • Maintained confidential customer files; updated and corrected customer records
  • Generated reports and documents required by the Internal Revenue Service including W2-P's, account statements, etc.
  • Opened and closed customer accounts; cash handling
  • Maintained and trained staff on records retention system
  • Generated and disbursed Keogh, Sep and IRA payments
  • Researched, analyzed and implemented Internal Revenue Service regulations
Education
2010
Master of Business Administration: Business AdministrationNorth Park University － Chicago, IL, US
  • Master of Business Administration North Park University - Chicago, IL ● 2010
1988
Bachelor of Science: BusinessNortheastern Illinois University － Chicago, IL, US
  • Bachelor of Science in Business Northeastern Illinois University - Chicago, IL ●1988
Languages
Bilingual English-Spanish
Skills
Customer Accounts, General Ledger, Account Specialists, Customer Account, Database, Training, Cash, Clerk, Auditing, Bi, Billing, Business Intelligence, Garnishments, Liaison, Payroll, Staff Training, Time Management, Payments, Customer Service, Receptionist, Retail Sales, Telephone, Basis, Closings, Cash Handling, Customer Service Representative, Ira, Accounting, And Accounting, Answering, Correspondence, Filing, Typing, Microsoft Office, Ms Office
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Resume Overview

Companies Worked For:

  • Skokie Park District
  • City of Evanston, Recreation Division
  • Horizon Federal Savings Bank

School Attended

  • North Park University
  • Northeastern Illinois University

Job Titles Held:

  • Payroll and Customer Accounts Supervisor
  • Registrar
  • Registration Coordinator
  • Clerk Typist
  • Customer Service Representative

Degrees

  • Master of Business Administration : Business Administration
    Bachelor of Science : Business

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