Detail-oriented Texas real estate license holder with strong technical skills and the ability to learn concepts quickly. Adaptable team member that works hard at meeting deadlines, and is committed to meeting expectations set by bosses as well as personal goals. Previous bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals. Experienced in loan credit applications, processing, signing and funding. Personable young adult that is highly motivated and who consistently exceeds company objectives to secure client satisfaction and strives for continuing consumer loyalty. Organized and detail-oriented young adult with 5 years of cash handling and customer service experience with additional year of insurance payment processing. Understands general accounting and finance concepts. A consistently positive and friendly sales representative committed to reaching business goals. Customer service and sales expert who identifies customer needs and delivers solutions to problems. Consistently meets commission-based sales goals. Team-oriented Retail Sales Associate who works well in a collaborative environment, yet thrives on personal sales achievements.
Strong verbal communication.
Advance technology understanding.
Microsoft Office, Excel, PowerPoint proficiency.
Reliable and punctual.
Neat, clean and professional appearance.
Delivers exceptional customer service.
Dedicated team player.
Cheerful and energetic.
Top sales performer.
Payment Poster And Medical Biller-ASCDec 2017 to Current United Surgical Partners Internation － Addison, TX
Processed an average of 1226 invoices per month for a total of four out-patient surgical centers.
Determined the proper amount to be billed based on different contracts with insurance companies within policy.
Pulled patient charts for pervious appointments verifying that information was correct then billed accordingly.
Researched and resolved billing and invoice problems.
Conducted month-end balance sheet reviews and reconciled any variances.
Balanced batch summary reports for verification and approval.
Posted insurance money received to accounts according to the explanation of benefits provided.
Sent accounts for appeal upon notice that explanation of benefits isn't accurate within predetermined contract.
Send patient refunds in the event that the out patient facility collected too much money after figuring copayment, co-insurance, and deductible.
Maintained a deposit log of all money received and posted making sure accounts balance weekly.
Rebilled cases that were temporarily held pending missing information from the facility.
Communicated with collections department and agencies to accurately maintain patient accounts.
Business Sales Expert- Retail Oct 2015 to Dec 2016 ATT Authorized Retailer － Terrell, Texas
Cold-called prospective customers to build relationship.
Greeted store customers promptly and responded to questions with knowledgeable service.
Maintained productive relationships with existing customers through exceptional follow-up after sales.
Established new customer accounts.
Generated high volume of referrals.
Recommended and helped customers select merchandise based on their needs.
Informed customers about sales and promotions in a friendly and engaging manner.
Trained new employees on company customer service policies and service level standards.
Hosted meetings to communicate best sales practices with store associates to help improve the stores sales for business customers to help achieve store goal.
Branch SupervisorJul 2013 to Nov 2014 First Convenience Bank － Mesquite, Texas
Established new customer accounts including checking, savings, lines of credit and loans.
Met every sales goal assigned to me for each month.
Exceeded sales goals each month.
Assembled in-store marketing displays, balanced daily cash deposits and bank vault inventory with a zero error rate.
Adhered to First Convenience Bank security and audit procedures.
Examined checks for identification and endorsement.
Processed treasury, tax and loan payments.
Supplied tellers with coin and currency as needed.
Also Maintained confidentiality of bank records and client information.
Delivered prompt, accurate and excellent customer service.
Keep records of all money in the branch and provided necessary amounts to each other teller.
Got together reports and sent them in daily and always on time.
Checked for errors in co-workers proof work.
Maintained the ATM located at the branch and made sure it was supplied with cash at all times to better service our customers, as well as handled any technical difficulties it encountered.
Maintain the personal bankers, assist with questions, overrides, or teaching them new material.
Handle customer complaints as the management present.
Track spending for the branch.
Monitor reports for accounts opened, accounts closed, deposits, withdrawals, check losses, growth profit of the branch and net loss of the branch.
Report to higher management as well as make changes in the branch to improve overall performance of the branch.
Handled scheduling for all employees at the branch to ensure a work-life balance for each employee as well as maintaining the proper amount of employees each day to abide by safety policies as well as staying under budget for hours assigned to each employee.
CashierJun 2011 to Jul 2014 Chicken Express － Denton, Texas
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner.
Correctly received orders, process payments and responded appropriately to guest concerns.
Resolved guest complaints promptly and professionally.
Aided in manager assistance for inventory as well as ordering materials needed for the function of the facility.
Resolved guest complaints promptly and professionally.
Trained incoming employees as well as took over role of management while management was either busy with reports, customers, or had to step out for any reason.
Education and Training
Interdisciplinary/AccountingUniversity of North Texas － Denton, TX, USTook break to pursue Real Estate License.