patron services manager resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Librarian well-versed in all aspects of library systems and management. Extensive experience in library operations, collection analysis, policy development and intellectual freedom.
Work History
Patron Services Manager, 01/2015 to Current Marysville Public Library – City, STATE,
Supervises and motivates a staff of 19, including circulation team members and pages.
Works with staff members to increase individual performance and set realistic improvement goals.
Interviews, hires and trains new staff members.
Coordinates the scheduling and approves the applications of all adult volunteers.
Maintains and evaluates the yearly budget for the circulation department.
Maintains reports and circulation stats monthly and annually.
Establishes and maintains effective relationships with the Marysville community and library patrons.
Investigates and resolves patron concerns promptly and professionally.
Drafts action plans and leads meetings with management team members to review patron and staff satisfaction levels, discuss daily operations and proposed changes.
Attends CLC meetings and OLC conferences to maintain knowledge.
Represents the library at community functions and through media interviews. Presents about library services at off-site meeting places.
Works with the Youth Services and Adult Services team to develop and present enriching and entertaining programming.
Reference Assistant, 01/2013 to 01/2015 Southwest Public Libraries – City, STATE,
Answered basic reference questions in person, by telephone, via email and online.
Instructed and assisted patrons in the use of electronic and print resources, including e-readers and tablets.
Created and maintained eye catching book displays to enhance the aesthetic of the library.
Selected materials for the collection and participated in collection evaluation and maintenance.
Created and presented library programs both on site and in the community.
Worked with the Summer Reading Club Committee to develop and implement a fun, engaging Adult Summer Reading Program.
Partnered with community organizations to evaluate community needs and organized outreach programs.
Office Manager / Recruiter, 07/2005 to 09/2007 Tailored Management – City, STATE,
Maintained office services by organizing office operations and procedures, preparing payroll, controlling correspondence and reviewing and approving supply requisitions.
Recruited and prepared off site employees for hire by interviewing, selecting, orienting and training employees.
Sustained and updated payroll information by directing the collection, calculation and entering of data.
Shelver, 03/2001 to 07/2004 Columbus Metropolitan Library – City, STATE,
Performed alphanumeric sorting and filing tasks
Arranged returned materials on book cars and shelved them in proper order.
Assisted in maintaining book stacks, including facing and shelf reading.
Answered directional questions and referred patrons to appropriate personnel.
Education
MLIS: , Expected in 2016 to Kent State University - , GPA:
Bachelor of Arts: English Literature, Expected in 2012 to Ohio Dominican University - , GPA:
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