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Patrol Officer / Investigator Resume Example

Resume Score: 80%

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PATROL OFFICER / INVESTIGATOR
Highlights
  • Team Leadership
  • Crisis intervention and deescalation
  • Professional demeanor
  • Sales
  • Communication skills
  • Conflict resolution
  • Customer service
Professional Summary

Throughout my comprehensive work experience, I have had the unique opportunity to refine my sales, customer relations and verbal communication skills, which has trained me to be an asset in any industry. I have filled leadership positions in various professions that have effectively given me the skills and experience to work with and/or successfully lead a team in multiple environments. I am flexible and quick to learn any new responsibilities and duties I may be tasked with as shown in my work history.

Work History
Patrol Officer / Investigator, 12/2012 to Current
Laramie Police Department - Laramie, Wyoming
  • Utilize exceptional verbal communication skills to de-escalate potentially volatile situations, and gain trust and respect from individuals.
  • Designated as a department Firearms Instructor, entrusted with training tactics and mechanical skills to every officer within the agency.
  • Create and maintain criminal incident documentation such as reports, records, and agendas to streamline processing and maintain accuracy.
  • Maintain ability to adapt in rapidly changing environments and continually developing situations.
  • Gather information, identify and implement solutions and complete necessary follow-up to enable successful resolutions to investigations.
  • Maintain effective time management when dealing with coordination and accountability around personnel and security assets.
  • Remain calm, professional and mindful to effectively work through and problem solve during stressful situations.
  • Maintain positive and professional relationships with citizens, officers and other governmental and non-governmental organizations.
Field Artillery Section Chief, 01/2010 to 01/2016
United States Marine Corps Reserves - Aurora, CO
  • Maintained safety and welfare of Marines in section.
  • Delegated essential, time critical tasks and properly supervised to ensure completion.
  • Directly responsible for continued education and training of entire section.
  • Maintained and supervised M777A2 Howitzer cannon operations in time critical, high stress environments.
  • Carried out instructions and orders from chain of command and as per Marine Corps general orders.
  • Organized and executed combat readiness training actions and objectives.
Customer Service Representative, 05/2011 to 12/2012
Insurance Unlimited - Laramie, WY
  • Provided superior customer service to all in-store and call in customers.
  • Leveraged sales expertise to promote policies and capitalize on upsell opportunities.
  • Managed and organize client profile information through digital and physical means.
  • Acted as a liaison between clients and individual representative insurance companies.
  • Integrated portfolio information from different technology systems.
  • Developed and maintained agency website.
  • Provided primary customer support to internal and external customers in fast-paced environment.
Department Manager, 09/2007 to 02/2011
Hastings Entertainment Inc - Laramie, Wyoming
  • Provided superior customer service to all in-store and call in customers.
  • Supervised and assisted other departments in cooperating with current promotions, sales and corporate marketing efforts.
  • Developed one on one relations with customers to foster sales and promote future business.
  • Developed new promotional and marketing strategies.
  • Conducted workforce training of new procedures.
  • Conducted competitor product surveys and evaluations.
  • Managed receipts, transaction reports and deposits.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Education
Professional Peace Officer Certification: : 04/2013Wyoming Law Enforcement Academy - Douglas, WY

500+ plus hours of classroom instruction, physical skills tests, practical training and live scenario-based instruction. Curriculum included verbal communications, Wyoming State Laws, high stress de-escalation, emergency vehicle operations, life saving measures, basic and in-depth investigations, and tactical training.

High School Diploma: : 06/2008Laramie High School - Laramie, WY
Accomplishments

Police Officer of the Year (Laramie Police Department) - 2016

Selected above peers as the Laramie Police Department Police Officer of the Year, for performance of duties above and beyond all expectations, and for supremely positive community relations.

Certificate of Commendation (Laramie Police Department) - 2015

Awarded for efforts in life saving measures and assistance rendered during a volatile incident while acting as a Patrol Officer for the City of Laramie, WY.

Meritorious Mast Commendation (United States Marine Corps) - 2010

United States Marine Corps accommodation awarded for exemplary performance of duties above rank and billet expectations during an extended field training exercise.

High Sales Achiever (Hastings Entertainment Inc.) - 2008, 2009

Achieved highest individual sales growth out of entire company consisting of 153 stores nationally, two years in a row.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Laramie Police Department
  • United States Marine Corps Reserves
  • Insurance Unlimited
  • Hastings Entertainment Inc

School Attended

  • Wyoming Law Enforcement Academy
  • Laramie High School

Job Titles Held:

  • Patrol Officer / Investigator
  • Field Artillery Section Chief
  • Customer Service Representative
  • Department Manager

Degrees

  • Professional Peace Officer Certification : : 04/2013
    High School Diploma : : 06/2008

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