Patient/Treatment Coordinator Resume Example
Encouraging Assistant Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Spirited Treatment Coordinator with talents in effectively communicating, managing production calendars and handling insurance policy concerns. Creative and personable with the capability of putting together simple presentations to assist patients in finding the best treatment and payment options. Outstanding phone and email etiquette. Maintain high-volume dental office environments by efficiently coordinating files, appointments and other patient needs.
- Dental knowledge
- Ability to monitor care
- Knowledge of dental insurance
- Exam room preparation
- Patient relationship building
- Dental charting
- Proper telephone etiquette
- Treatment planning/execution
- Digital radiographs expertise
- Patient safety proficiency
- Eaglesoft software
- Dentrix software
- Radiation Health and Safety
- Dental office administration
- Full mouth radiographs
- Dental radiography
- Sterilization/Infection Control
- Chairside Assisting Experience
- Issue resolution
- Staff management
- Employee scheduling
- Lead Dental Assistant
- Strategic sales knowledge
- Payment processing
- Understanding of financial arrangements
- Bilingual Spanish & English
- CPR certified
- Registered Dental Assistant in State of Texas
Chester , PA01/2019 - 02/2020
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Laid out potential payment plans for patients.
- Explained treatment choices to patients and helped determine best options.
- Managed secretarial duties, including researching billing issues, scheduling appointments and verifying insurance coverage.
- Prepared claim forms for dental insurance.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Organized referrals to other medical specialists.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Maintained and managed patient records in compliance with security regulations.
- Assisted patients in completing all necessary forms and documents.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Memphis , TN11/2017 - 01/2019
- Trained team members in successful strategies to meet operational and monthly targets.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Monitored employee performance and developed improvement plans.
- Managed inventory control processes to restore back stock, control costs and maintain levels to meet patient needs.
- Coached team on effective upselling and communication methods.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and patient demands.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Handled customer service by minimizing patient complaints, accommodating treatment plans and addressing concerns effectively.
City , STATE07/2016 - 11/2017
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Educated patients on how to protect dental work and boost healing.
- Coordinated Dentist time spent per treatment to effectively manage administrative planning and execution.
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
- Took dental images following strict patient protection rules by mentioning risks during pregnancy, and applying lead aprons.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Staged tray for procedures by arranging dental instruments and equipment.
- Coordinated assistant schedule
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Resume Overview
School Attended
- Texas Woman's University
Job Titles Held:
- Patient/Treatment Coordinator
- Assistant Manager
- Dental Assitant
Degrees
- Some College (No Degree) : Dental Hygiene
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