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patient support representative surgery coordinator resume example with 4 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Hardworking and dependable candidate, successful at managing multiple priorities with a positive attitude. Eager to secure a position with an organization that will offer opportunities for professional growth. I look forward to fully utilizing my training, experience, and education, as well as taking on added responsibilities, to meet company goals and make a significant contribution to the success of the company.

Skills
  • Good Telephone Etiquette
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Ability to work under pressure
  • Clerical Support
  • Flexible and Adaptable
  • Attention to Detail
  • Bilingual (English/Spanish)
  • Insurance verifying
  • Problem-Solving
  • Medical terminology knowledge
  • Cash Handling
  • Self-Motivated
  • Insurance Knowledge
  • Typing 40 wpm
  • EMR / EHR
  • Decision Making
  • Multitasking Abilities
  • Analytical and Critical Thinking
  • Key holder experience
  • Excellent work ethic
  • Organizational skills
  • Oral/written communication
  • Meeting deadlines
Work History
Patient Support Representative-Surgery Coordinator, 01/2020 to 09/2021
TtecCharlotte, NC,
  • Facilitated communication between patients and various departments and staff.
  • Helped address client complaints through corrective actions.
  • Offered simple, clear explanations to help patients and families understand facility policies and procedures.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Recommended service improvements to minimize recurring patient issues.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Managed on-site evaluations.
  • Actively listened to patients, handled concerns quickly and escalated major issues to district manager.
  • Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
  • Expertly managed planning, scheduling and coordination of outpatient procedures.
  • Verified insurance coverage and obtained pre-authorizations.
  • Communicated with patients on phone and in person to enter and update medical history in EMR.
  • Counseled patient about personal financial responsibility and collaborated with billing to resolve patient accounts.
  • Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
  • Reviewed medical histories and current information to provide accurate information to surgeons.
  • Coordinated with facilities to set up surgeries.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Coordinated referrals through insurance and other medical specialists.
  • Received, recorded and addressed incoming and outgoing communication via telephone.
  • Registered and verified patient records before triage.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Trained new employees on electronic medical record systems and programs.
  • Worked independently with minimal supervision.
  • Checked patient insurance, demographic and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Managed multi-line phone system.
Customer Service and Sales Representative, 08/2018 to 04/2019
Newegg, Inc.Carson City, NV,
  • Computed total costs for customer sales to provide accurate pricing.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Answered and directed calls to manage customer accounts, respond to service queries and cancel accounts.
  • Prepared invoices, reports, financial statements and other documents.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Identified new business opportunities through cold calling, networking, and marketing.
  • Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Worked independently with minimal supervision.
  • Attended monthly sales meetings.
  • Completed daily outbound calls.
  • Completed call reports, paperwork and on-going personal training by required deadlines.
  • Negotiated prices, terms of sales and service agreements.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
Fulfillment Associate, 05/2017 to 11/2017
Mclaren Health CareMount Clemens, MI,
  • Unloaded incoming trucks and properly staged inventory for processing.
  • Followed procedures at all times for personal and team safety.
  • Operated frequency scanners to track shipment progression.
  • Received and reviewed new orders, located requested merchandise and promptly initiated processing.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
  • Kept work areas neat, clean and free from debris.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Stocked shelves.
  • Picked and packed order items.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Interacted with guests in friendly and knowledgeable way.
  • Prepared and checked outbound shipments for accuracy.
Medical Assistant Receptionist, 10/2014 to 12/2015
Parkside Medical GroupCity, STATE,
  • Checked patient insurance, demographic and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed patient referrals to other medical specialists.
  • Supported office staff and operational requirements with administrative tasks.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning the area.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Maintained current and accurate medical records for patients.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Obtained all prescribed laboratory testing.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
Education
Diploma Certificate: Medical Assistant, Expected in 09/2014 to Everest College - Ontario, CA,
GPA:
High School Diploma: , Expected in 05/2013 to Jurupa Valley High School - Jurupa Valley, CA
GPA:

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Resume Overview

School Attended

  • Everest College
  • Jurupa Valley High School

Job Titles Held:

  • Patient Support Representative-Surgery Coordinator
  • Customer Service and Sales Representative
  • Fulfillment Associate
  • Medical Assistant Receptionist

Degrees

  • Diploma Certificate
  • High School Diploma

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