A dependable, quality-focused Professional seeking a full time position with an organization that offers a variety of challenges and responsibilities that will allow me to contribute to the community while improving my leadership and technical skills.
Windows 1997, 2000, XP, 2010, Vista Applications: Windows (1997, 2000, XP, 2010, Vista) MS Word, Excel, Access, Outlook, Power Point, Publisher
Education and Training
Bachelor of Arts & Science : Criminal Justice, June 2014Capella University - Minneapolis, MN
Master of Science : Criminal Justice, 2017Capella University - Minneapolis, MN
Department of Obstetrics and Gynecology
Managed detailed scheduling to ensure adequate staffing through high-volume holiday season.
Patient Services Specialist November 2010 to CurrentScott & White Healthcare - Temple, Tx
Provides clerical support for an assigned department or area and coordinates daily patient activity for the OB/GYN resident clinic and provides support to ensure department or area efficiency.
Promptly answers and screens phone calls for the area, routing calls as appropriate within established customer service guidelines.
Promptly and accurately files ancillary results in medical records and routes for appropriate follow through.
Accurately completes orders for billing purposes in accordance with computer system protocol, CPT criteria, and regulatory guidelines.
Promptly obtains and verifies patient insurance information.
Maintains physician schedules in order to maximize resource utilization of senior staff.
Accurately and promptly schedules, reschedules and cancels physician appointments so as to maximize resource utilization of senior staff for optimum efficiency.
Updates physician same day appointment books and promptly notifies patients of any changes.
Revises daily template as required to reflect desk location, activity types and administrative comments.
Ensures appointments are correctly linked to the correct case, guarantor and insurance scheme.
Coordinates patient needs to facilitate patient care planning activities and create a positive experience for the patient.
Greets patients and ascertains their needs in a professional and courteous manner.
Coordinates and directs patient flow at the control desk.
Instructs patients in preparation of tests and procedures, routings, locations and other general information in a professional and courteous manner and in accordance with established policies and procedures.
Interprets physicians' orders to correctly order ancillary tests in accordance with current CPT criteria, ensuring that an appropriate ICD code has been attached to the order and reflects the clinical history as indicated by the physician.
Safety Initiative - Complies with Scott & White safety policies and procedures and regulatory requirements (e.g., OSHA, JCAHO, CLIA, etc.) Performs job duties in a manner consistent with organization and departmental safety policies and procedures.
Completes update on safety through the organization's computerized education system on an annual basis; reads, understands and signs the MSDS manual on an annual basis.
Management Trainee March 2007 to November 2010Enterprise Rent a Car - Killeen, Texas
Formulates strategies to ensure successful project work and revises the plans to meet changing needs and requirements Analyzes and identifies the resources required to complete reach those objectives Manages day-to-day operational aspects of a project Checks the quality assurance procedures and ensure quality of products and services Assists in making plans which would help minimize risks in a project He must file records properly and ensure that all project documents are complete, current, and stored appropriately Tracks and reports to his supervisor about team hours and expenses Analyses and manages project budget and gives suggestions on how to increase revenues Ensures timely and accurate invoicing and monitors receivables for a project Interacts with clients and follows up with them when necessary Studies project profitability, revenue, margins, bill rates and utilization Suggests areas for improvement with possible solutions.
House Manger August 2001 to January 2003Premieant Inc - Austin, Texas
Oversaw the daily operations of 2 group homes that housed mentally and physically handicapped residents.
Managed a staff of 12 employees.
Coordinate staff schedules.
Ensure that all staff has the necessary training.
Ensure that all paperwork submitted by staff is accurate and up-to-date.
e.g., timesheets and mileage sheets) Review outcomes and goal data.
Complete monthly reports on service recipients' goals progress and significant changes.
Document all house problems or incidents.
Report safety issues timely.
Maintain and document all personal funds, petty cash for service recipients, and operate home within budgetary guidelines.
Maintain current inventories.
Required to carry pager and respond to pages, 24-hours a day, 7-days a week.
Maintain a clean, safe, and pleasant living environment for service recipient.
Prepare for and attend all required meetings.
Conduct monthly staff house meetings for direct resident care staff, all other staff house meetings are held quarterly.
administrative, billing, budget, clerical, CPT, clients, customer service, funds, insurance, invoicing, meetings, Access, Excel, Outlook, Power Point, Publisher, Windows, 2000, MS Word, monitors, OB/GYN, Operating Systems, patient care, directs patient, policies, progress, quality, quality assurance, routing, Safety, scheme, supervisor, phone, Vista