American Heart Association Heartsaver CPR certification ------------ 07/2016 - 7/2018 Certified Application Counselor (CAC) for Health Insurance Marketplace.
Qualified to apply and process for DCF programs such as Medicaid, Food Stamps, QMB, and Cash Assistance.
8 years of experience working with Brevard Health Alliance.
Brevard Health Alliance is an FTCA deemed facility.
Knowledgeable in Office applications such as MISYS, Adobe ISIS, Docutrack, and Centricity EMR.
Excel in resolving employer challenges with innovative solutions, systems, and process improvement has proven to increase efficiency, customer satisfaction. To use my skills and talent to further develop my professional, education and career experience to drive a company to success, values and opportunities to help the organization advance efficiently and productively. Educated and highly motivated, quickly to ramp up with any existing Human Resources Assistant II and perform the necessary rules and procedures in achieving high-quality satisfaction for customers. Communicates effectively and has excellent problem-solving skills. Has strong ability to communicate effectively and fast learning ready to join a dedicated team of skilled employees. I have a strong desire to learn and adapt to any environment. I always strive for excellence and meet or exceed customer expectations. Familiar with Medicare regulations and Medical terminology Good oral and written communication skills. Excellent administrative and organizational skills. Ability to interface effectively with all levels of staff. Ability to prepare and maintain accurate records. Adherence to company privacy and confidentiality policies. Excellent skills in professional communication and building strong working relationships.
Report & Document Preparation
Team-building & Supervision
Spreadsheet & Database Creation
Meeting & Event Planning
Policies & Procedures Manuals
Bookkeeping & Payroll
Microsoft Word, Excel, PowerPoint, and Access
Staff Development & Training
Accounts Payable/ Receivable
Colorado Technical University Business Administration Human Resource Management Bachelor of Science3.84 Business Administration Human Resource Management
May 2008 to Current
Brevard Health AlliancePatient Services Representative
Assists with area clerical duties such as typing, photocopying, filing, scanning, and faxing of documents, medical records, reports and other materials.
Orders and maintains adequate amount of office supplies.
Maintains documentation of service on office equipment and reports all malfunctions of equipment to the appropriate Office Coordinator.
Maintains patient flow by checking in patients in a timely manner.
Performs reminder calls for patient appointments and verifies insurance status and financial eligibility of each patient.
Checks out all patients per insurance company rules.
Ensures charge is entered MISYS and co-pay is collected at time of service.
Assured appropriate doors were unlocked/locked at the beginning and close of business each day.
Assured patient picture is in Centricity and updated Maintains casher drawer and reconciles daily payments posted to patient accounts.
Assists with clean work area.
Performs other duties as requested by area Office Coordinator.
Brevard Health AllianceBusiness Supervisor
Greets and assists customers in a timely, professional and courteous manner with a willing and helpful attitude.
Answers telephones properly, courteously and tactfully dealing with the public, physicians, and outside businesses.
Determines sense of urgency and assists caller to the best of ability, routing calls to appropriate party for assistance.
Takes complete and accurate messages for area personnel not available.
Documents calls, if applicable, in patient file.
Responds to phone messages in a timely manner.
Schedules patient appointments.
Deals with patient complaints effectively.
Performs other duties as requested by the regional business area manager.
Responsible for making weekly bank deposits.
Assists the manager with screening and hiring process.
Brevard Health Alliance Patient Registration Counselor
Perform initial intake on patients, documenting demographic and financial information in MYSIS, assists patients with intake packet.
Determines insurance information is entered in MISYS accurately and in a timely manner.
Determines insurance coverage and documents in MISYS Communicates effectively with the patient their financial responsibility based on the sliding fee scale, if applicable.
Determines payment plans for patients and effectively communicates information to the Billing Office Specialist.
Initiates Pre-registrations and new patient registration.