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Organized Patient Service Representative with 25 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Friendly and organized Patient Service Coordinator with background pulling and filing charts, handling bookkeeping and coordinating lab results. Advanced communication, planning and conflict resolution skills. Works well with representatives of multiple departments and organizations to assist patients. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EPIC.
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- Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Inputted accurate patient insurance, billing and payment information in EPIC.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Communicated with insurance companies to secure death benefits for payment of services.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Conducted more than 100 funerals, visitations and memorial services over course of 14 months.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Collected patient co-pay and issued receipt to confirm payment.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Inputted accurate patient insurance, billing and payment information in Reg/ADT and EPIC.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
- Communicated with primary care offices and insurance companies to obtain authorization.
- Respected patients by recognizing rights and maintaining confidentiality.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
Southern University And A & M College - Baton Rouge, LA
Benjamin Franklin High School - Seattle, WA,
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School Attended
- Southern University And A & M College
- Benjamin Franklin High School
Job Titles Held:
- Patient Service Specialist II/Patient Care Coordinator
- Funeral Support Staff/Funeral Director Intern
- Program Coordinator/ICU Liaison/Patient Services Specialist
Degrees
- High School Diploma
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