A highly knowledgeable and diversified Administrative Specialist with 12 years of firsthand experience in the medical sector. Known for serving as a dedicated patient advocate by upholding communications, working with individuals and ensuring the fulfillment of all treatments and services. Credited with the ability to streamline internal functionality through effective organization and interdepartmental management. AREAS OF EXPERTISE Front Desk Operations Appointment Scheduling Travel Arrangements Medical Recordkeeping Patient Admissions Data Collection & Analysis Computer Software Database Administration Keyboarding (50 WPM) Patient-focused Medical Administrative Assistant with more than [Number] years experience working in a busy medical office serving diverse populations.
Medical terminology expert
Billing and collection procedures expert
Records management professional
Patient referrals expert
Familiar with commercial and private insurance carriers
Understands insurance benefits
Office support (phones, faxing, filing)
Close attention to detail
Resourceful and reliable worker
PATIENT SERVICE COORDINATOR, 01/2012 to Current GEORGE WASHINGTON UNIVERSITY
Serve as interdepartmental liaison in order to receive patients and visitors while upholding role as initial point-of-contact regarding questions, complaints or concerns via telephone or in person.
Oversee the continuous productivity of various programs through a variety of means, including detailed planning.
Work with individual patients to schedule appointments with computerized scheduling system.
Provide appointment notices to patients, family members and clinical staff members in assurance of treatment.
Play a critical role in the triage of urgent appointment requests.
Routinely adjust clinic schedules to accommodate for unforeseen circumstances and emergencies.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Determined prior authorizations for medication and outpatient procedures.
Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
MEDICAL SUPPORT ASSISTANT, 08/2011 to 01/2012 FORT BELVOIR COMMUNITY HOSPITAL – FORT BELVOIR, VA
Utilized Composite Health Care System (CHCS), AHLTA, ESSENTRIS, Patient Appoint System (PAS), Ambulatory Data System (ADS) and Clinical Information System (CIS) to manage patient data, including updating, retrieving and analysis of individual patient information.
Gathered admission and insurance information, thereby facilitating the timely admission of patients.
Scrutinized incoming and outgoing correspondence.
Provided hands-on support to military veterans, ultimately resulting in improved veteran care and treatment.
Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
Responded to correspondence from insurance companies.
Precisely evaluated and verified benefits and eligibility.
Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
MEDICAL BILLING CLERK, 08/2010 to 08/2011 WALTER REED ARMY MEDICAL CENTER
Collected and disseminated patient demographics, individual medical records, referrals, laboratory results, military status and TRICARE insurance eligibility.
Managed and collated data from various healthcare systems, including PAS, CHCS and ADS.
Oversaw the exchange of information as well as the execution of joint operations with external agency staff.
Ensured the collection of delinquent patient accounts by coordinating timely and efficient payment arrangements.
Tasked with researching, identifying and resolving inaccurate billing, incorrect payments and EOB rejections.
Updated patient financial information to guarantee accuracy.
Compiled and tracked outstanding balances owed to medical facilities.
Correctly coded and billed medical claims for various hospital and nursing facilities.
ADMINISTRATIVE ASSISTANT, 06/2002 to 08/2010 GEORGETOWN UNIVERSITY HOSPITAL
Provided operational support for multiple departments, thereby ensuring administrative continuity and resolving any operational or administrative issues.
Spearheaded front desk operations, including greeting visitors, registering patients, processing co-payments, scheduling appoints, completing paperwork, verifying insurance, answering telephones and operating equipment.
Managed supervisory timelines and calendar to accommodate for meetings, interviews, appointments, special events and travel arrangements.
Preserved internal files regarding network provider credentials, applications, contracts, physician / DEA licenses, malpractice insurance, board certifications and other technical documentation.
Verified patients' eligibility and claims status with insurance agencies.
Associate of Applied Science: Medical Office Management, Current Kaplan University - Chicago, IL Medical Office Management