A nursing professional team player, with years of diverse experience in hospital staff nursing and a corporate non-clinical environment. Efficient at both interpreting and analyzing medical records, encompassing a vast array of medical conditions. Exceptional critical thinking skills and quick decision making ability essential to providing excellent care. Continuously recognized for exceptional customer service. Responsible Patient Safety Specialist with excellent communication skills demonstrated by 25 years of experience in healthcare.
Patient Safety Specialist, 03/2011 to 11/2016 Company Name – City
Created and implemented Performance Improvement Plans from Root Cause Analysis from Risk Management investigations.
Monitored patient safety regulatory requirements and implemented policy and system changes based on national standards. Implemented and conducted staff educational sessions on patient safety across the Medical Center.
Assisted Regulatory Compliance Manager in conducting annual staff Culture of Safety, disseminated results and implemented action plans based on the data.
Created the best practice list for Central venous Catheter removal.
Participated in all Joint Commission, IDPH, and CMS visits. Conducted Joint Commission Tracer audits in the Center for Care and Discovery, Mitchell ER, Mitchell and Comer Children's Hospital.
Task force leader for all Patient Safety Indicators and Hospital Acquired Conditions and implemented safety measures for performance improvement.
Experienced in process improvement methodologies, e.g., FMECA, SWOT, analysis and Lean methodology. Strong organizing and data management skills, including Word processing, spreadsheets, data base and graphic to design, EPIC, and implementation of monitoring and evaluation tools.
Manager of Bed Access/Transfer Center, 09/2001 to 03/2011 Company Name – City
Managed the operations of Bed Access/Transfer Center involving prioritization based of acuity of patients and transfer of patient from outside hospitals.
Staffed Bed Access/Transfer Center and managed a team of registered nurses ensuring adherence to scripting, as well as policies and procedures.
Trained and coached new staff on proper operating procedures and facilitated additional training classes as appropriate. Managed staff performance, conducted one-on-one meetings and performed annual reviews.
Communicated University of Chicago hospital's daily bed status to multidisciplinary team of Physicians, Patient Care Managers, the Emergency room, OR, Clinics, etc.
Hospital Operation Administrator on weekends
Utilization Review Coordinator/Auditor , 01/1995 to 08/2001 Company Name – City
Reviewed inpatient medical records to ensure intensity of service and severity of illness documentation to justify in-patient hospitalization.
Communicated plan of care to insurance agencies for patient approved hospital stay.
Prioritized and identified problematic cases and referred them to Utilization Review Medical Director for non--acute days.
Ordered patient's chart from Medical Records for review with Insurance Company Auditors.
Contacted various multidisciplinary teams: OR, L&D, Transplant services, Ped's ICU to review their bundle charges and all that it incurred. Entered information from chart auditors in MAC system.
Staff Nurse: Cardiac Surgery/ Thoracic/Vascular Service, 12/1991 to 12/1994 Company Name – City
Evaluated and monitored cardiac surgery patients pre-op and post-operatively.
Assisted with patients wellness by teaching, assisting, and monitoring for sign and symptoms of V-tach, afib/flutter, congestive heart failure, myocardial infarction. and spit fistulas
Bachelor of Science: Nursing, 2010 Lewis University - City, State
Associate of Science: Nursing, 1991 Malcolm X Community College - City, State
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Malcolm X Community College
Job Titles Held:
Patient Safety Specialist
Manager of Bed Access/Transfer Center
Utilization Review Coordinator/Auditor
Staff Nurse: Cardiac Surgery/ Thoracic/Vascular Service
Bachelor of Science : Nursing , 2010 Associate of Science : Nursing , 1991
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