Patient Safety Quality Improvement Coordinator Resume Example

Gloria Pizzo, RN, is currently a Patient Safety Quality Improvement Coordinator and is a dynamic team member of the Coordinator Coordination of Care and Medication Safety and Adverse Drug Event Prevention task under the direction of Centers of Medicare and Medicaid Services' (CMS)11th Scope of Work.

She provides knowledge of rapid cycle Plan-Do-Study-Act (PDSA) and other continuous quality improvement (QI) techniques, and she assists in developing educational tools for a broad range of improvement projects.

She served as lead for the Centers for Medicare & Medicaid Services (CMS) 10th Scope of Work (10SOW) Adverse Drug Event initiative collaborating with multiple health settings and multidisciplinary teams focusing on process improvement for medication management and reduction of adverse drug events related to anticoagulants and antipsychotic medications.

Her previous QI tasks in the 9SOW focused on pressure ulcer reduction, systems improvement, and organizational culture change. She achieved deliverable goals and objectives by instituting new processes and standards for coordination of patient care across the continuum. She developed, evaluated, and disseminated information relating to collaborative QI activities for Medicare beneficiaries.

Ms. Pizzo also served as a Nurse Review Coordinator for Medicare Beneficiary and Family Centered Care conducting the appeal process and consultation for beneficiaries and/or their representatives and providers in all settings. She applied InterQual® criteria and her clinical knowledge to screen cases for medical necessity of admission, appropriate use of services, and readiness for discharge. In her other positions at MPRO, Ms. Pizzo developed project plans and identified goals, strategies, and mitigated barriers and risks.

• Presented at 2013 Annual National conference for The America Health Quality Association (AQHA) represents Quality Improvement Organizations (QIOs) and professionals working to improve the quality of health care in Baltimore, MD.
• Presented for the American Medical Directors Association LTC Medicine 2014 annual conference in Nashville, TN.
• Presented for the Michigan HIMSS 2014 Fall Conference in Plymouth, Michigan.


• Patient Education


• Established and coordinated quarterly BE SAFE on Coumadin/warfarin educational classes for Michigan Heart and Vascular Institute patients on Coumadin/warfarin utilizing instructional services of SJMHS clinical pharmacist.
• Developed and marketed Coumadin/warfarin calendar for promoting patient self-management, monitoring dosing and blood work, and as medication safety educational tool.
• Developed a medication safety assessment tool for geriatric patients for interdisciplinary teams to implement and guide clinical decision supports for the medication safety of elderly patients in long term care .
• Created a comprehensive medication therapy management assessment form tor assessing health care setting medication safety/management programs, activities, processes or tools that have been implemented.
• Worked with nondisciplinary teams in process improvement successfully reducing antipsychotic prescribing medication rates in five LTC facilities by RIR

BLS - Basic Life Support

American Nurses Association

• CURRENT CERTIFICATIONS


• Michigan Registered Nurse License # 4704155490

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