Patient-focused front office representative skilled at registering patients, scheduling appointments and verifying insurance coverage. Reliable multi-tasker with family medicine and specialty clinic experience.
Completed registration quickly and cordially for all new patients.Scheduled patient appointments.Resolved and clarified issues with patient medications and collaborated with local pharmacies.Confirmed patient information, collected copays and verified insurance.Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Assisted consumers with Installation, Launch and Recovery of Apple Computer Operating Systems.Maintained customer records database, scheduled advanced support consultations and registered Apple products. Excelled at selling limited hardware warranties and phone support coverage.
Provided excellent customer service in high volume call center environment. Reviewed claimant physician statements and conducted intake interviews for new FMLA and STD claims. Participated in project to transfer LTD claims to purchasing vendor, resulting in reorganization of over 3,500 active claims. Resolved issues with delayed disabilities payments and documentation processing.
Assigned to various ambulatory care clinics as part of ambulatory float pool. Handled check in/check out, scheduling and cash handling. Navigated Epic software familiar with front desk staff duties. Carefully reviewed insurance verification, filing signed documentation and scanning protocol. Exhibited strong ability to provide excellent customer service to patients of clinics.
Conceptualized and produced graphic design art for local small business. Maintained accurate specs, adhering to print and art specification standards. Consistently met schedules and deadlines for all illustration projects.Volunteered as studio artist for foster children art support group.
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