Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
  • Medical filing
  • Medical assistant procedures
  • Appointment confirmation
  • Bookkeeping support
  • Medical billing
  • Patient interviewing skills
  • Data management
  • Teambuilding
  • Conflict resolution
  • First Aid/CPR
  • Working collaboratively
  • Coordination
  • Organization
  • People skills
  • Friendly, positive attitude
  • Patient advising
  • Cross-functional collaboration
  • Quality assurance controls
  • Patient assessment
  • Progress evaluations understanding
  • Treatment plans knowledge
  • Client meetings
  • Customer support and assistance
  • Effective customer communication
  • PPE use
  • Care plan management
  • Compassionate client care
  • Behavior redirection
  • Client safety and first aid
  • Case management experience
  • Knowledge of state regulations
  • Multitasking
  • Critical thinking
  • Team management
  • Fluent in Spanish
  • Client documentation

Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Advanced abilities in kinnser.

Supportive Patient Service Representative with 4 years of experience. Dedicated to efficient office administration and comprehensive assistance. Adept at scheduling and patient education.

Detail-oriented Patient Service Representative with outstanding knowledge of dementia and wound care treatment . Successfully at coordinating between patients and professionals and comprehensive patient education. Committed to organization and efficiency.

Results-focused home health professional with strength in wound care areas Proactive leader with strengths in communication. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Accomplished in developing and actualizing strategies and programs to enhance patient care and coordinate interdisciplinary support teams.

Effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level. Well-versed in motivating and retaining employees, building relationships with residents and families and achieving the requirements for continued accreditation.

Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.

Education and Training
Expected in 02/2018
Associate of Science: Register Nurse
SABER - Coral Gables, FL
04/2020 to Current
Patient Relations Nurse Beth Israel Deaconess Medical Center Pembroke, MA,
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Checked daily doctor schedules and verified insurance.
  • Checked claims for errors, corrected issues and mailed out promptly.
  • Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Provided IT and software trouble-shooting support to rest of the organization.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
  • Achieved cost-savings by developing functional solutions to problems.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
07/2019 to 04/2020
Case Manager Klamath County Oregon Klamath Falls, OR,
  • Collaborated with various healthcare providers to facilitate delivery of services.
  • Determined and coordinated appropriate level of care to meet individual patient needs.
  • Reviewed treatment plans against individual goals and healthcare standards.
  • Oversaw and minimized specialist queues with average of 80 new referrals per month.
  • Optimized program resource utilization to prevent unnecessary hospital admissions.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources.
  • Coordinated between various entities to manage cases.
  • Coordinated resources from diverse providers for intervention plans.
  • Fostered staff satisfaction and performance by implementing improved disciplinary policies.
  • Reviewed effectiveness of treatment for individual and family situations.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Reviewed and recorded progress of patients.
  • Documented plans, findings and results and submitted to employers and insurance carriers.
  • Assisted patients in receiving high-quality, appropriate care with best possible results.
  • Used facility EMR system to update patient records, transmit prescriptions and transfer files.
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Collaborated with different disciplines to provide cohesive care to patients.
  • Lowered costs while improving care quality by coordinating services and collaborating with dedicated healthcare team.
02/2017 to 03/2019
Case Manager's Assistant Bcfs Cuero, TX,
  • Uploaded, reviewed and tracked daily mail into case management system.
  • Prioritized calls, messages and email to smoothly manage case-related communications.
  • Prepared weekly and monthly reports outlining clients' compliance with case plans.
  • Educated patients on various resources, services and programs to maximize care.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Collaborated with social workers to support patients.
  • Partnered with interdisciplinary teams to implement care plans.
  • Assisted social workers with building, coordinating and leading programs delivering high-quality patient support.
  • Supported execution of social service programs for medicare and medicaid patient.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Evaluated patient behavior and reported changes to clinical team.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Recommended improved life choices to enhance client outcomes.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
04/2014 to 01/2017
Registered Pharmacy Technician Hca Terre Haute, IN,
  • Prepared prescription transfers to other pharmacies.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Transmitted daily bulk orders to maintain inventory levels.
  • Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Supported pharmacist in preparing 250 prescriptions daily.
  • Teamed with peers, technicians and other pharmacists to prioritize and complete orders.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Flagged potential drug interactions and allergies to prescribed medications for patients of all health conditions and age ranges.

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Job Titles Held:

  • Patient Relations Nurse
  • Case Manager
  • Case Manager's Assistant
  • Registered Pharmacy Technician


  • Associate of Science

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