Patient Relations Manager Resume Example
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PATIENT RELATIONS MANAGER
Professional Summary
Part-time innovative patient/customer centered leader who has always sought ways to improve the patient/customer experience while utilizing and developing the skills communicating, organizing and solving problems.
Skills
| Meticulous Attention To Detail Volunteer Development Training Natural ability to take an idea to reality Genuinely kind, considerate, positive and ethical. |
Additional Information
- PROFESSIONAL ACCOMPLISHMENTS *St Joseph Health - Sonoma County: *Recipient Values in Action Annual Award for Dignity for all of St. Joseph Health Sonoma County *Multiple Annual Values in Action nominations for Dignity, Service, Excellence and Justice *Mission and Mentoring Participant - developing leaders to preserve the mission of the Sisters of St. Joseph *Awardee - Cultural Champion of Communication *Petaluma Valley Hospital Friend of Nursing Awardee *Santa Rosa Junior College Disability Resource Award
Work History
Patient Relations Manager, 01/1999
to Current
Oak Street Health – Houston , TX
Oak Street Health – Houston , TX
- Developed and facilitate hospital Grievance Committee.
- Developed and lead the planning and achievement of patient grievances/complaints objectives consistent with our hospital policy and mission.
- Routinely collaborated with department managers to correct problems which improve services.
- Sacred Encounter (Spotlighting) Facilitator for St Joseph Health - Sonoma County.
- Developed, organize and lead new physician orientation program for the hospital.
- Translated Patient Experience data into presentations for hospital leadership, physicians and staff.
- Continually maintained and improved the company's reputation and positive image in the markets served.
- Reviewed customer survey information to prioritize areas of improvement.
- Assisted in resolving and satisfying patient requests.
- Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
- Maintained good communication between hospital leadership, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
Volunteer Services Manager, 01/1999
to Current
Amherst H. Wilder Foundation – Saint Paul , MN
Amherst H. Wilder Foundation – Saint Paul , MN
- Recruited, developed, trained and mentored over 1000 new hospital volunteers in the last 5 years ages 14 to 90.
- Created and ensured continued growth of a well-respected Pre-Nursing and Pre-Med Volunteer Program.
- Developed and maintained all volunteer policies and procedures, and facilitated orientation for all hospital volunteers. Identified process improvements in the day-to-day functioning of the department.
- Used volunteers to continually maintained and improved the company's reputation and positive image in the markets we serve
- Achieved high volunteer morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive volunteer environment.
- Identified process improvements in the day-to-day functioning of the department.
Patient Relations Coordinator, 02/2013
to 02/2014
Asante Health System – Talent , OR
Asante Health System – Talent , OR
- Performed patient relations functions during recruitment of permanent coordinator while maintaining present position at Petaluma Valley Hospital.
- Co-created Grievance Committee to assist with regulatory compliance and appropriate patient/family follow-up.
Communications Coordinator, 06/1998
to 12/1998
Massachusetts General Hospital – Woburn , MA
Massachusetts General Hospital – Woburn , MA
- Assisted in the development of St Joseph Health - Sonoma County employee communication projects.
Administrative Coordinator, 01/1992
to 01/1998
Massachusetts General Hospital – Boston , MA
Massachusetts General Hospital – Boston , MA
- Coordinated efforts to raise $900,000 to build Hospice of Petaluma Hospice House.
- Developed and trained necessary Capital Campaign volunteers and Boards.
- Developed marketing materials, tracking and acknowledgement of gifts/donations related to Capital Campaign for Hospice House.
- As Project Coordinator, negotiated directly with manufacturers to achieve best pricing of building materials for Hospice House.
Education
Bachelor of Arts: English Literature ,
Dominican College/University - City,
State
- Graduated Magna Cum Laude
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Resume Overview
School Attended
- Dominican College/University
Job Titles Held:
- Patient Relations Manager
- Volunteer Services Manager
- Patient Relations Coordinator
- Communications Coordinator
- Administrative Coordinator
Degrees
- Bachelor of Arts : English Literature ,
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