Patient Relations Manager Resume Example Petaluma Valley Hospital

PATIENT RELATIONS MANAGER

Professional Summary

Part-time innovative patient/customer centered leader who has always sought ways to improve the patient/customer experience while utilizing and developing the skills communicating, organizing and solving problems.

Skills

Promotes positive behavior
Strong presentation skills
Excellent verbal and written communication skills
Superior conflict resolution communication skills

Meticulous Attention To Detail

Volunteer Development Training

Natural ability to take an idea to reality

Genuinely kind, considerate, positive and ethical.

Additional Information

PROFESSIONAL ACCOMPLISHMENTS *St Joseph Health - Sonoma County: *Recipient Values in Action Annual Award for Dignity for all of St. Joseph Health Sonoma County *Multiple Annual Values in Action nominations for Dignity, Service, Excellence and Justice *Mission and Mentoring Participant - developing leaders to preserve the mission of the Sisters of St. Joseph *Awardee - Cultural Champion of Communication *Petaluma Valley Hospital Friend of Nursing Awardee *Santa Rosa Junior College Disability Resource Award

Work History

Patient Relations Manager, 01/1999 to Current
Petaluma Valley Hospital – Petaluma, CA

Developed and facilitate hospital Grievance Committee.
Developed and lead the planning and achievement of patient grievances/complaints objectives consistent with our hospital policy and mission.
Routinely collaborated with department managers to correct problems which improve services.
Sacred Encounter (Spotlighting) Facilitator for St Joseph Health - Sonoma County.
Developed, organize and lead new physician orientation program for the hospital.
Translated Patient Experience data into presentations for hospital leadership, physicians and staff.
Continually maintained and improved the company's reputation and positive image in the markets served.
Reviewed customer survey information to prioritize areas of improvement.
Assisted in resolving and satisfying patient requests.
Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
Maintained good communication between hospital leadership, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.

Volunteer Services Manager, 01/1999 to Current
St Joseph Health - Petaluma Valley Hospital – Petaluma, CA

Recruited, developed, trained and mentored over 1000 new hospital volunteers in the last 5 years ages 14 to 90.
Created and ensured continued growth of a well-respected Pre-Nursing and Pre-Med Volunteer Program.
Developed and maintained all volunteer policies and procedures, and facilitated orientation for all hospital volunteers. Identified process improvements in the day-to-day functioning of the department.
Used volunteers to continually maintained and improved the company's reputation and positive image in the markets we serve
Achieved high volunteer morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive volunteer environment.
Identified process improvements in the day-to-day functioning of the department.

Patient Relations Coordinator, 02/2013 to 02/2014
Santa Rosa Memorial Hospital – Santa Rosa, CA

Performed patient relations functions during recruitment of permanent coordinator while maintaining present position at Petaluma Valley Hospital.
Co-created Grievance Committee to assist with regulatory compliance and appropriate patient/family follow-up.

Communications Coordinator, 06/1998 to 12/1998
Santa Rosa Memorial Hospital – Santa Rosa, CA

Assisted in the development of St Joseph Health - Sonoma County employee communication projects.

Administrative Coordinator, 01/1992 to 01/1998
Capital Campaign - Hospital of Petaluma – Petaluma, CA

Coordinated efforts to raise $900,000 to build Hospice of Petaluma Hospice House.
Developed and trained necessary Capital Campaign volunteers and Boards.
Developed marketing materials, tracking and acknowledgement of gifts/donations related to Capital Campaign for Hospice House.
As Project Coordinator, negotiated directly with manufacturers to achieve best pricing of building materials for Hospice House.

Education

Bachelor of Arts: English Literature , Dominican College/University - San Rafael, CA

Graduated Magna Cum Laude

Resume Overview

Companies Worked For:

Petaluma Valley Hospital
St Joseph Health - Petaluma Valley Hospital
Santa Rosa Memorial Hospital
Capital Campaign - Hospital of Petaluma

School Attended

Dominican College/University

Job Titles Held:

Patient Relations Manager
Volunteer Services Manager
Patient Relations Coordinator
Communications Coordinator
Administrative Coordinator

Degrees

Bachelor of Arts : English Literature ,

Patient Relations Manager Resume Example

Resume Score: 70%

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