Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. High-performing Administrative Assistant with extensive experience working with a diverse client base.
Professional and mature
Strong interpersonal skills
Maintains strict confidentiality
Strong work ethic
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.Customer Service
Handled customers effectively by identifying needs and quickly gaining trust
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Prepared medical records packets for insurance reviews of procedures and fees/services justification.
05/2007 to Current
Patient RegistrationMercy Health － Lima, OHManaged medical supply inventory, insurance records, patient charts and company files using online tracking system. Updated patient accounts and information on a daily basis. Managed incoming and outgoing calls for busy medical office.
Associate of Applied Science: Associates of Applied ScienceJames A. Rhodes State College － Lima, OH, United States
License: Managing CosmetologistOhio State Beauty Academy － Lima, OH, United States