Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced Patient Navigator with a successful background in care coordination and resource allocation in the Rockwood area during the Covid-19 pandemic.

  • Knowledge of Community Services and Programs
  • Care Coordination
  • Documenting and Recording Information
  • Verbal and Written Communication
  • Microsoft Office
  • Case Management
  • Communicating to Patients and Families
  • Medical Terminology
Work History
10/2020 to 08/2021
Patient Navigator Ascension (System Office) Mequon, WI,
  • Assisted nurses and patients at Covid-19 vaccination site with paperwork, sanitation at Rockwood CDC (community development corp) vaccination site.
  • Educated patients on Covid-19 vaccine and assisted with scheduling of said vaccination.
  • Helped allocate local resources with capability to deliver food to those who were Covid-19+
  • Worked on multiple Care Teams with providers assisting with older and higher risk patients.
  • Provided care kits with supplies such as gloves, masks, sanitizer, and other necessities to patients and those positive with covid-19
  • Assisted patients with Housing and have experience working with homeless population.
  • Participated in biweekly food box giveaways for patients and community members
  • Provided gift cards to grocery stores, gas stations and bus tickets to patients in need.
  • Educated patients on insurance and healthcare plans.
  • Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
  • Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
  • Assisted with and facilitated transition of care from hospitals, rehabilitation facilities and skilled nursing facilities to home.
  • Assisted patients in scheduling doctor and healthcare appointments.
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Managed large caseload of patients in Patient Support department.
  • Collected and reviewed patient information to assess eligibility for special programs.
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Entered details into computer systems and managed database of information.
  • Coached patients on self-advocacy.
  • Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
  • Developed care plan based on provider treatment plan, evidence-based chronic care guidelines and patient and family goals for patient.
  • Facilitated nursing care and individual patient and family education to support high risk and chronic disease management.
  • Organized patient schedules and assisted in planning transportation and payments.
05/2019 to 06/2019
Patient Support/ Enrollment Internship Wallace Medical Concern City, STATE,
  • Managed patient insurance and health information into health systems (EPIC).
  • Utilized CIM6 and other databases to assist Patients with scheduling Oregon Health Plan renewal appointments and expiration dates.

  • Warmly greeted patients and visitors and made each feel welcome.
  • Answered patient assistance calls, assessed needs and offered qualified support.
08/2018 to 10/2018
Closing Stafff Portland State University Food Pantry City, STATE,
  • Assembled food packages for outside distribution and loaded into transport vehicles.
  • Evaluated food donation quality according to organization's safety standards.
  • Maintained cleanliness of resale shop by organizing, sorting stock items, and cleaning facility.
  • Sorted, stocked and organized shelves with food for easy access by other volunteers.
  • Greeted community members upon arrival to create welcoming environment.
  • Restocking runs to Oregon Food Bank
  • Participated in monthly harvests at Portland State University where fresh produce is given away to students and community members.
Expected in 03/2019
Bachelor of Arts: Health Studies: Community Health Education
Portland State University - Portland, OR
Expected in 2012
High School Diploma:
Roosevelt High School - Portland, OR
  • Traditional Health Worker Full Certification , Oregon Health Authority - (submitted for approval)
  • certificate of completion for Oregon Health Authority approved ORCHWA's Community Heath worker 90 hours "We Are Health" Community Health Worker Training including Oral Health, The Immigrant and Refugee Community Organization - July 6, 2021 - August 25, 2021
  • Adult Mental Health First Aid USA, National Council for Behavioral Health - Effective 12/21/2020.
  • HIPPA certification, Wallace Medical - 2019, 2020
  • Patient-Centered Counseling: Translating Theory into Practice, Permanente Medicine Northwest Permanente - 5.25 hours.
  • Trauma Stewardship for Supervisor by Laura Van Dernoot Lipsky, Allcare Health - Monday, November 30th, 2020, 2.0 hours.
  • First Aid, Portland State University - Expired
  • Food Handlers - Expired

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School Attended

  • Portland State University
  • Roosevelt High School

Job Titles Held:

  • Patient Navigator
  • Patient Support/ Enrollment Internship
  • Closing Stafff


  • Bachelor of Arts
  • High School Diploma

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