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Experienced Patient Navigator with a successful background in care coordination and resource allocation in the Rockwood area during the Covid-19 pandemic.
- Knowledge of Community Services and Programs
- Care Coordination
- Documenting and Recording Information
- Verbal and Written Communication
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- Microsoft Office
- Case Management
- Communicating to Patients and Families
- Medical Terminology
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10/2020 to 08/2021 Patient Navigator Ascension (System Office) – Mequon, WI,
- Assisted nurses and patients at Covid-19 vaccination site with paperwork, sanitation at Rockwood CDC (community development corp) vaccination site.
- Educated patients on Covid-19 vaccine and assisted with scheduling of said vaccination.
- Helped allocate local resources with capability to deliver food to those who were Covid-19+
- Worked on multiple Care Teams with providers assisting with older and higher risk patients.
- Provided care kits with supplies such as gloves, masks, sanitizer, and other necessities to patients and those positive with covid-19
- Assisted patients with Housing and have experience working with homeless population.
- Participated in biweekly food box giveaways for patients and community members
- Provided gift cards to grocery stores, gas stations and bus tickets to patients in need.
- Educated patients on insurance and healthcare plans.
- Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
- Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
- Assisted with and facilitated transition of care from hospitals, rehabilitation facilities and skilled nursing facilities to home.
- Assisted patients in scheduling doctor and healthcare appointments.
- Worked effectively with staff from all departments to coordinate resolutions.
- Managed large caseload of patients in Patient Support department.
- Collected and reviewed patient information to assess eligibility for special programs.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Coached patients on self-advocacy.
- Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
- Developed care plan based on provider treatment plan, evidence-based chronic care guidelines and patient and family goals for patient.
- Facilitated nursing care and individual patient and family education to support high risk and chronic disease management.
- Organized patient schedules and assisted in planning transportation and payments.
05/2019 to 06/2019 Patient Support/ Enrollment Internship Wallace Medical Concern – City, STATE,
- Managed patient insurance and health information into health systems (EPIC).
- Utilized CIM6 and other databases to assist Patients with scheduling Oregon Health Plan renewal appointments and expiration dates.
- Warmly greeted patients and visitors and made each feel welcome.
- Answered patient assistance calls, assessed needs and offered qualified support.
08/2018 to 10/2018 Closing Stafff Portland State University Food Pantry – City, STATE,
- Assembled food packages for outside distribution and loaded into transport vehicles.
- Evaluated food donation quality according to organization's safety standards.
- Maintained cleanliness of resale shop by organizing, sorting stock items, and cleaning facility.
- Sorted, stocked and organized shelves with food for easy access by other volunteers.
- Greeted community members upon arrival to create welcoming environment.
- Restocking runs to Oregon Food Bank
- Participated in monthly harvests at Portland State University where fresh produce is given away to students and community members.
Expected in 03/2019 Bachelor of Arts: Health Studies: Community Health Education
Portland State University - Portland, OR
GPA:
Expected in 2012 High School Diploma:
Roosevelt High School - Portland, OR
GPA:
- Traditional Health Worker Full Certification , Oregon Health Authority - (submitted for approval)
- certificate of completion for Oregon Health Authority approved ORCHWA's Community Heath worker 90 hours "We Are Health" Community Health Worker Training including Oral Health, The Immigrant and Refugee Community Organization - July 6, 2021 - August 25, 2021
- Adult Mental Health First Aid USA, National Council for Behavioral Health - Effective 12/21/2020.
- HIPPA certification, Wallace Medical - 2019, 2020
- Patient-Centered Counseling: Translating Theory into Practice, Permanente Medicine Northwest Permanente - 5.25 hours.
- Trauma Stewardship for Supervisor by Laura Van Dernoot Lipsky, Allcare Health - Monday, November 30th, 2020, 2.0 hours.
- First Aid, Portland State University - Expired
- Food Handlers - Expired
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