Experienced Patient Navigator with a successful background in care coordination and resource allocation in the Rockwood area during the Covid-19 pandemic.
Assisted nurses and patients at Covid-19 vaccination site with paperwork, sanitation at Rockwood CDC (community development corp) vaccination site.
Educated patients on Covid-19 vaccine and assisted with scheduling of said vaccination.
Helped allocate local resources with capability to deliver food to those who were Covid-19+
Worked on multiple Care Teams with providers assisting with older and higher risk patients.
Provided care kits with supplies such as gloves, masks, sanitizer, and other necessities to patients and those positive with covid-19
Assisted patients with Housing and have experience working with homeless population.
Participated in biweekly food box giveaways for patients and community members
Provided gift cards to grocery stores, gas stations and bus tickets to patients in need.
Educated patients on insurance and healthcare plans.
Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
Assisted with and facilitated transition of care from hospitals, rehabilitation facilities and skilled nursing facilities to home.
Assisted patients in scheduling doctor and healthcare appointments.
Worked effectively with staff from all departments to coordinate resolutions.
Managed large caseload of patients in Patient Support department.
Collected and reviewed patient information to assess eligibility for special programs.
Responded to patient concerns and questions with compassionate and knowledgeable service.
Entered details into computer systems and managed database of information.
Coached patients on self-advocacy.
Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
Developed care plan based on provider treatment plan, evidence-based chronic care guidelines and patient and family goals for patient.
Facilitated nursing care and individual patient and family education to support high risk and chronic disease management.
Organized patient schedules and assisted in planning transportation and payments.
05/2019 to 06/2019
Patient Support/ Enrollment InternshipWallace Medical Concern – City, STATE,
Managed patient insurance and health information into health systems (EPIC).
Utilized CIM6 and other databases to assist Patients with scheduling Oregon Health Plan renewal appointments and expiration dates.
Warmly greeted patients and visitors and made each feel welcome.
Answered patient assistance calls, assessed needs and offered qualified support.
08/2018 to 10/2018
Closing StafffPortland State University Food Pantry – City, STATE,
Assembled food packages for outside distribution and loaded into transport vehicles.
Evaluated food donation quality according to organization's safety standards.
Maintained cleanliness of resale shop by organizing, sorting stock items, and cleaning facility.
Sorted, stocked and organized shelves with food for easy access by other volunteers.
Greeted community members upon arrival to create welcoming environment.
Restocking runs to Oregon Food Bank
Participated in monthly harvests at Portland State University where fresh produce is given away to students and community members.
Education
Expected in 03/2019
Bachelor of Arts: Health Studies: Community Health Education Portland State University - Portland, OR GPA:
Expected in 2012
High School Diploma: Roosevelt High School - Portland, OR GPA:
Certifications
Traditional Health Worker Full Certification , Oregon Health Authority - (submitted for approval)
certificate of completion for Oregon Health Authority approved ORCHWA's Community Heath worker 90 hours "We Are Health" Community Health Worker Training including Oral Health, The Immigrant and Refugee Community Organization - July 6, 2021 - August 25, 2021
Adult Mental Health First Aid USA, National Council for Behavioral Health - Effective 12/21/2020.
HIPPA certification, Wallace Medical - 2019, 2020
Patient-Centered Counseling: Translating Theory into Practice, Permanente Medicine Northwest Permanente - 5.25 hours.
Trauma Stewardship for Supervisor by Laura Van Dernoot Lipsky, Allcare Health - Monday, November 30th, 2020, 2.0 hours.
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