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Patient Health Advocate Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
As a Patient Health Advocate, I am highly motivated and qualified in customer service. By establishing a quick rapport and utilizing both a calming and inquisitive style, I am confident that my many years of experience will prove to be an asset. I am seeking a position that will provide a variety of new skills and experience.
Skills
  • Client relations specialist
  • Conflict resolution techniques
  • Focused on customer satisfaction
  • Skilled multi-tasker


  • High customer service standards
  • Call center management experience
  • Telecommunications knowledge
  • Proficient with Microsoft Office Suite
Experience
10/2016 to Current Patient Health Advocate Pacific Medical Centers | Edmonds, WA,
  • Ability to motivate patients to utilize therapy equipment in accordance with their physician's direction.
  • Combined skills encouraging complying with equipment utilization while facilitating an effective and efficient resolution that the patient accepts and can adhere to.
  • Manage all aspects of patient compliance monitoring for a specified regional and/or state demographic using patient monitoring applications and resources.
  • Use application to manage administration features, patient administration/data (loading and correcting usage data, creating or editing patient accounts) prioritizing work assignments.
  • Conduct field office intervention calls to assist staff with specific patient support to overcome barriers and improve their therapy usage.
  • Create work orders and schedule patients for field office visits with appropriately trained staff.
  • Promptly and professionally respond to incoming telephone calls and emails from patients, employees and referral sources.
  • Monitor patient concerns, patient satisfaction and grievance issues for investigation and resolution.
  • Assist management in developing solutions to better enhance work flows and process efficiency.
08/2010 to 10/2016 Senior Customer Qualification specialist Geodis | Fairburn, GA,
  • Respond to telephone, fax and EDI inquiries and orders from referral sources and homecare patients.
  • Document referral request for coordination of care.
  • Provide information on equipment supplies and services.
  • Assist walk-in patients with the selection of equipment, supplies and services.
  • Demonstrate professional etiquette and courtesy when interfacing with customers.
  • Resolve patient/customer complaints by identifying problems and coordinating appropriate corrective action.
  • Assesses patient needs and promotes company products and services.
  • Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices".
05/2010 to 08/2010 Customer Service Associate/Cashier Cvs Health | Midland, TX,
  • Receives payment from customers for the purchase of merchandise.
  • Operates a cash register and manages cash to no variances.
  • Provides service to customers.
  • Processes customer sales to include accepting payment, packs merchandise and issues receipts and change.
  • Maintains the appearance of store which may include, stocking and performing general housekeeping duties.
10/2008 to 04/2010 Customer Service Supervisor Affiliated Computer Services | City, STATE,
  • Supervise a Child Support customer service call center.
  • Duties included maintaining daily statistics of the unit and monitoring daily performance of service representatives and providing constructive criticism to help them improve their skills.
  • Serve as a resource to others in the resolution of complex problems and issues using ACSES software.
  • Bi-weekly submission of payroll.
  • Hire new employees and administer disciplinary action up to and including termination.
  • Supervise the daily activity of the call center policy and procedures.
03/2006 to 10/2008 Case Manager Aspen Family Services | City, STATE,
  • Responsibilities included working with families low-income families to obtain child care assistance.
  • Semi-annual reviews of cases to determine eligibility for assistance.
  • Managing new client orientations and communicating daily with clients about the status of their case.
Skills
Careful and active listener Professional and friendly, Multi-tasking,  Computer Proficiency, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Typing, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook
Education and Training
Expected in 1985 High School Diploma | General Alameda High School, Lakewood, CO GPA:

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Resume Overview

School Attended
  • Alameda High School
Job Titles Held:
  • Patient Health Advocate
  • Senior Customer Qualification specialist
  • Customer Service Associate/Cashier
  • Customer Service Supervisor
  • Case Manager
Degrees
  • High School Diploma

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