Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Dedicated and self-motivated hard worker ready to learn and contribute to team success. seeking to obtain entry-level opportunities to expand skills while facilitating company growth. As a team-player I can maximize my degree in a challenging environment to achieve the corporate goals while continuing my education.

  • Problem resolution
  • Clerical
  • Math
  • Active listening
  • Conflict resolution
  • Computer skills
  • Work ethic
  • Multitasking
  • Friendly, positive attitude
  • MS Office
  • Leadership
Patient Greeter, 01/2021 to Current
Atlantic General HospitalBerlin, MD,
  • Screened employees and visitors using specific protocol and non-contact infrared thermometers.
  • Sanitized work area and sterilized equipment and instruments to comply with protocols.
  • Acted as site liaison to promote proper hygiene, social distancing and other preventive practices.
  • Donned and doffed personal protective equipment per company protocol to reduce spread of virus.
  • Offered protective masks and face shields to guests as needed.
  • Maintained compliance with HIPAA protocols to safeguard patient privacy.
  • Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
  • Collaborated with healthcare teams to determine needs and support daily objectives.
  • Adhered to industry best practices, safety protocols and company policies.
Team Leader, 10/2018 to 01/2021
LeidosDenver, CO,
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Identified equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
  • Resolved customer complaints and concerns by using skills in customer service and conflict resolution and escalated high-level issues to the store manager for assessment.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Rotated through series of different stations based on team needs.
  • Fostered positive employee relationships through communication, training and development coaching.
Crew Member Cook, 11/2015 to 11/2018
Mcdonald'sGlendale, WI,
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
  • Marinated food items according to corporate-provided instructions and recipes.
  • Created nutritious, visually appealing, innovative and properly prepared and flavored food.
  • Prepped, rotated and stocked fresh products through standardized storage procedures to maximize sales potential.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Sanitized workstation at end of shift to prevent foodborne illnesses.
  • Put together multiple, concurrent orders during customer rushes, including dinner and lunch hours.
  • Collaborated with team to deliver timely service of items.
  • Safely operated ovens, fryers and grills to prevent injuries and accidents.
  • Executed proper techniques when preparing menu item ingredients.
  • Set up work stations prior to opening to minimize prep time.
  • Worked closely with cashiers to obtain order information and accurately complete customers' orders.
  • Operated cash register, collected payments and provided accurate change.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Accurately made change for cash transactions.
  • Verified orders and bagged items for easy transport.
  • Processed credit card payments and gave counter slips to customers for signatures.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Welcomed customers, offering assistance to help find store items.
  • Built and maintained productive relationships with employees.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Junior Sandwich Artist, 06/2017 to 11/2017
SubwayCity, STATE,
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Kept customer and food preparation areas clean and well-organized.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Organized food preparation stations and regularly replenished supplies.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Delivered superior customer service focused on quality and meeting customer needs.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
  • Assisted customers, answered questions and resolved complaints.
  • Informed customers of regular deals or monthly specials to upsell orders.
Education and Training
Associate of Applied Science: Information Technology And Networking, Expected in 05/2021
DeVry University - Villa Park, IL
  • 4.0 GPA
  • Emphasis in Computer Programming
  • Major in Information Technology and Networking
  • Graduated with Honors
  • Dean's List Honoree Fall 2019, Spring 2020, Summer 2020, Fall 2020, Spring 2021)
Bachelor of Science: Biology, Expected in
Kennesaw State University - Kennesaw, GA

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Resume Overview

School Attended

  • DeVry University
  • Kennesaw State University

Job Titles Held:

  • Patient Greeter
  • Team Leader
  • Crew Member Cook
  • Junior Sandwich Artist


  • Associate of Applied Science
  • Bachelor of Science

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