Dedicated and self-motivated hard worker ready to learn and contribute to team success. seeking to obtain entry-level opportunities to expand skills while facilitating company growth. As a team-player I can maximize my degree in a challenging environment to achieve the corporate goals while continuing my education.
Skills
Problem resolution
Clerical
Math
Active listening
Conflict resolution
Computer skills
Work ethic
Multitasking
Friendly, positive attitude
MS Office
Leadership
Experience
Patient Greeter, 01/2021 to Current Atlantic General Hospital – Berlin, MD,
Screened employees and visitors using specific protocol and non-contact infrared thermometers.
Sanitized work area and sterilized equipment and instruments to comply with protocols.
Acted as site liaison to promote proper hygiene, social distancing and other preventive practices.
Donned and doffed personal protective equipment per company protocol to reduce spread of virus.
Offered protective masks and face shields to guests as needed.
Maintained compliance with HIPAA protocols to safeguard patient privacy.
Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
Collaborated with healthcare teams to determine needs and support daily objectives.
Adhered to industry best practices, safety protocols and company policies.
Team Leader, 10/2018 to 01/2021 Leidos – Denver, CO,
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Delegated daily tasks to team members to optimize group productivity.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
Identified equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
Resolved customer complaints and concerns by using skills in customer service and conflict resolution and escalated high-level issues to the store manager for assessment.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Rotated through series of different stations based on team needs.
Fostered positive employee relationships through communication, training and development coaching.
Crew Member Cook, 11/2015 to 11/2018 Mcdonald's – Glendale, WI,
Operated fryers and grills according to instructions to maintain safety and food quality.
Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
Marinated food items according to corporate-provided instructions and recipes.
Created nutritious, visually appealing, innovative and properly prepared and flavored food.
Prepped, rotated and stocked fresh products through standardized storage procedures to maximize sales potential.
Maintained clean and orderly appearance throughout kitchen and dining area.
Sanitized workstation at end of shift to prevent foodborne illnesses.
Put together multiple, concurrent orders during customer rushes, including dinner and lunch hours.
Collaborated with team to deliver timely service of items.
Safely operated ovens, fryers and grills to prevent injuries and accidents.
Executed proper techniques when preparing menu item ingredients.
Set up work stations prior to opening to minimize prep time.
Worked closely with cashiers to obtain order information and accurately complete customers' orders.
Operated cash register, collected payments and provided accurate change.
Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Accurately made change for cash transactions.
Verified orders and bagged items for easy transport.
Processed credit card payments and gave counter slips to customers for signatures.
Greeted customers promptly and responded to questions.
Maintained work area and kept cash drawer organized.
Counted and balanced cashier drawers.
Complied with cash handling procedures to meet regional cashier variance policy.
Welcomed customers, offering assistance to help find store items.
Built and maintained productive relationships with employees.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Junior Sandwich Artist, 06/2017 to 11/2017 Subway – City, STATE,
Maintained clean, well-organized and properly sanitized front counter area to greet customers.
Kept customer and food preparation areas clean and well-organized.
Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
Organized food preparation stations and regularly replenished supplies.
Stored food properly to prevent spoilage, cross-contamination and illnesses.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Delivered superior customer service focused on quality and meeting customer needs.
Completed opening, closing and shift change tasks by following company guidelines.
Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
Assisted customers, answered questions and resolved complaints.
Informed customers of regular deals or monthly specials to upsell orders.
Education and Training
Associate of Applied Science: Information Technology And Networking, Expected in 05/2021 DeVry University - Villa Park, IL GPA:
4.0 GPA
Emphasis in Computer Programming
Major in Information Technology and Networking
Graduated with Honors
Dean's List Honoree Fall 2019, Spring 2020, Summer 2020, Fall 2020, Spring 2021)
Bachelor of Science: Biology, Expected in Kennesaw State University - Kennesaw, GA GPA:
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