Patient Flow Coordinator Resume Example Compass One Healthcare

PATIENT FLOW COORDINATOR

Professional Summary

Highly analytical healthcare professional with years of work experience in a medical setting. Skilled at communicating, organizing and solving problems in order to make the patient experience a great one.

Skills

MS Windows proficient
Exceptional communication skills
Creative problem solver
Skilled in call center operations
Adheres to customer service procedures
Exceptional workflow management

Creative problem solver
Multi-line phone talent
Mediation capability
Dedicated team player
Schedule management

Work History

Patient Flow Coordinator , 11/2016 to Current
Compass One Healthcare – 759 Chesnut Street Springfield, Ma

Direct the activity of the transport function and transporters, ensuring timely completion of tasks; monitor procedures related to availability and completion task, follow-up on issues related to service and operations in a timely manner
Resolve problems related to patient, visitor, staff or employee complaints; recommend and participate in the solution of on-going problems or trends
Understand and apply knowledge of basic patient transport concepts, infection control practices, and proper body mechanics
Function as a liaison between Patient Transportation and other department
Develop and promote positive and effective customer service relations with patients, patient family members, visitors and staff; ensure maximum staff productivity

Custodian II, 11/2014 to 11/2016
Baystate Medical Center – 759 Chesnut Street Springfield, Ma

Sanitize and disinfect patient rooms, equipment, and other designated areas
Pick-up, transport and dispose of refuse and disposable items in a designated manner, including sharps containers and biohazardous waste
Follow department procedure guidelines and standard precautions in managing contaminated patient care equipment and supplies
Interacts often with in a positive light with patient, family and caregivers in a calm, caring, professional manner

Sales Associate, 02/2014 to 08/2014
Aeropostale – 1655 Boston Rd Springfield, Ma

Developed positive customer relationships through friendly greetings and excellent service
Helped customers with questions, problems and complaints in person and via telephone
Organized racks and shelves to maintain the visual appeal of the store
Stocked shelves and supplies and organized displays.
Operated a cash register for cash, check and credit card transactions
Completed all point of sale opening and closing procedures, including counting the contents of the cash register
Handled all customer relations issues in a gracious manner and in accordance with company policies
Educated customers about the brand to incite excitement about the company's mission and values
Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration

Education

High School Diploma: 2014
Sabis International Charter School - Springfield, MA

Resume Overview

Companies Worked For:

Compass One Healthcare
Baystate Medical Center
Aeropostale

School Attended

Sabis International Charter School

Job Titles Held:

Patient Flow Coordinator
Custodian II
Sales Associate

Degrees

High School Diploma : 2014

Patient Flow Coordinator Resume Example

Resume Score: 80%

Resume Overview

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