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Patient Flow Coordinator Resume Example

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PATIENT FLOW COORDINATOR
Professional Summary

Highly analytical healthcare professional with years of work experience in a medical setting. Skilled at communicating, organizing and solving problems in order to make the patient experience a great one. 

Skills
  • MS Windows proficient
  • Exceptional communication skills
  • Creative problem solver
  • Skilled in call center operations
  • Adheres to customer service procedures
  • Exceptional workflow management
  • Creative problem solver
  • Multi-line phone talent
  • Mediation capability
  • Dedicated team player
  • Schedule management
Work History
Patient Flow Coordinator , 11/2016 to Current
 Compass One Healthcare – 759 Chesnut Street Springfield, Ma
  • Direct the activity of the transport function and transporters, ensuring timely completion of tasks; monitor procedures related to availability and completion task, follow-up on issues related to service and operations in a timely manner 
  • Resolve problems related to patient, visitor, staff or employee complaints; recommend and participate in the solution of on-going problems or trends
  • Understand and apply knowledge of basic patient transport concepts, infection control practices, and proper body mechanics 
  • Function as a liaison between Patient Transportation and other department
  • Develop and promote positive and effective customer service relations with patients, patient family members, visitors and staff; ensure maximum staff productivity 
Custodian II, 11/2014 to 11/2016
 Baystate Medical Center – 759 Chesnut Street Springfield, Ma
  •  Sanitize and disinfect patient rooms, equipment, and other designated areas
  • Pick-up, transport and dispose of refuse and disposable items in a designated manner, including sharps containers and biohazardous waste 
  • Follow department procedure guidelines and standard precautions in managing contaminated patient care equipment and supplies
  • Interacts often with in a positive light with patient, family and caregivers in a calm, caring, professional manner
Sales Associate, 02/2014 to 08/2014
 Aeropostale – 1655 Boston Rd Springfield, Ma
  • Developed positive customer relationships through friendly greetings and excellent service
  • Helped customers with questions, problems and complaints in person and via telephone
  • Organized racks and shelves to maintain the visual appeal of the store
  • Stocked shelves and supplies and organized displays.
  • Operated a cash register for cash, check and credit card transactions
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Educated customers about the brand to incite excitement about the company's mission and values
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
Education
High School Diploma: 2014
 Sabis International Charter School - Springfield, MA
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Resume Overview

Companies Worked For:

  • Compass One Healthcare
  • Baystate Medical Center
  • Aeropostale

School Attended

  • Sabis International Charter School

Job Titles Held:

  • Patient Flow Coordinator
  • Custodian II
  • Sales Associate

Degrees

  • High School Diploma : 2014

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