Patient Financial Representative with background in billing and collections, records management and maintenance and appointment setting. Desires a role in a medical office environment.
Excellent verbal communication
Resourceful and reliable worker
Close attention to detail
Insurance and collections procedures
Familiar with commercial and private insurance carriers
Medical terminology expert
Records management professional
Hospital inpatient and outpatient records
Behavioral health billing and collections
Composed and professional demeanor
Excellent problem solver
Knowledge of the following softwaresCerner , Sunport, Zylomed, QuickBooks, ADP, Netacess, T-System, Tele Tracking, Intermediate Excel, advanced in Microsoft word, intermediate in PowerPoint, bi-lingual. (English and Spanish)
Patient Financial Representative, 10/2013 to Current Florida Hospital East Emergency Department / Children Emergency Department – Orlando, Fl Emergency service patients in a fast paced environment, creating patient accounts within (90) seconds of patient arrival, allowing clinical emergency team to meet door to doctor goals established by Florida Hospital. Meets or exceeds accuracy and upfront collection standard goals monthly. Completes registration at patient€™s bed side, ensuring patients have been educated on Emergency Department benefits and financial responsibility to hospital, documenting all attempts accordingly. Accountable for maintaining a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and Patient Access departments, aiding in meeting 100 % discharge interviewing goal set by department. Actively participates in exemplary customer service & accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to HIPAA regulations by verifying pertinent information to determine caller or visitor authorization level before releasing account information.
Patient Financial Representative Lead , 11/2009 to 09/2013 Doctors Hospital – Miami, Fl Lead Patient Financial Representative (ER.)
Supervisory responsibility in billing and registration for patients during admission. Works closely with patients, to explain patient financial responsibility. Requires exemplary teamwork, service, and overall knowledge of the BHSF revenue cycle from a patient access perspective. Trains new hires in the proper execution of their duties. Demonstrates service excellence and positive interpersonal skills in dealing with others including patients, families, employees, and medical staff, volunteers and community members to maximize communication and productivity. Interacts and works cooperatively with patients and ancillary departments to assure patient satisfaction. Deployment of legal ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. Responsible for maintaining knowledge and deployment of practices used within the department as well as throughout the hospital to address patient questions or concerns. Serves as a registration resource and takes on leadership role in the absence of a manager/supervisor.
Physician Billing, 03/2008 to 10/2009 Diagnostic Testing Group/ Health Diagnostics – Miami, FL Check m logs daily. Check billing reports. Indicate which studies were billed to each patient. Assigned each doctors for each study read. Make sure each doctors were assigned to correct patient. Pull out monthly s by each doctors number. Pay each doctor per study. Add all doctors and supervised techs on excel spreadsheet. Send all documents to payroll and accounts payable. Working directly with payroll department on issuing employee checks.
Cashier /Receptionist , 12/2005 to 02/2008 South Motors Volkswagen – Miami, Fl Balance Repair Orders, vehicle deposits and cash (credit cards, checks, cash) daily. Receives cash checks and credit card payments from customers; records amount received. Close or final all repair orders for which funds have been received in computer system.
Use various dealership software programs for input and retrieval of information, such as determining the status of customer vehicles. Separate repair orders and forward them to the proper place for use by accounting and/or the Warranty Administrator. Answer telephones, and serve as backup to the receptionist as needed. Prepare deposit receipts for the sales staff for all new vehicle deposits, extended warranties, or various other outside sales. Retrieve company messages and respond to them as needed. Keep filing current and available for the Service Advisors and/or Service Manager when history of a vehicle is needed. Proof all repair orders for completeness and accuracy. Log the gas card in and out to appropriate personnel and verify all gas receipts are returned Attend meetings and training as scheduled. Perform other duties as assigned
High School Diploma: 2005 American Academy High school - Miami, Fl
Associate of Applied Science: Nursing , Current Seminole State College - Oviedo fl
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Companies Worked For:
Florida Hospital East Emergency Department / Children Emergency Department
Diagnostic Testing Group/ Health Diagnostics
South Motors Volkswagen
American Academy High school
Seminole State College
Job Titles Held:
Patient Financial Representative
Patient Financial Representative Lead
High School Diploma : 2005 Associate of Applied Science : Nursing , Current
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