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Patient Financial Counselor Resume Example

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PATIENT FINANCIAL COUNSELOR
Summary

Dedicated and focused employee who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Skills
  • Strong interpersonal skills
  • Strong communication skills
  • Team player
  • Detail-oriented and Strong problem solver
  • Excellent at multi-tasking Resourceful
  • Training and development
Education and Training
ASSOCIATE OF ARTS2017Florida State College at Jacksonville, Jacksonville, FL
Bachelor of Science:Healthcare administration and ManagementColorado State University-Global Campus, Greenwood Village, CO, United StatesAnticipated graduation June 2021
Professional Experience
Mayo ClinicJacksonville, FLPatient Financial Counselor01/2019 to Current
  • Follow proper insurance protocol, which includes verifying eligibility and benefits, obtaining pre-certification, and billing as directed.
  • Responsible for obtaining and updating insurance, financial, and demographic information within the Epic environment (Medicaid, Medicare, HMO, PPO).
  • Consult with patients and/or their families understand and assist with options to cover their financial obligations including but not limited to: co-pays, deductibles, and co-insurance.
  • Responsible for establishing payment plans and collecting true self-pay and self-pay outstanding balances as necessary.
  • Notify the departmental OA/OM of patients that need possible transition to facilities that are in network with their insurer.
Mayo ClinicJacksonville, FLFront Desk Supervisor05/2018 to 01/2019
  • Responsible for staff of 24 that included Schedulers, Patient Service Specialist, and Patient Appointment Specialist for the departments of GIM, PSY, PT/OT, PMR, CGE, DERM, SPINE, NEPH, ALGY, and INFD.
  • Managed staff daily to ensure expectations were being met for patient safety and satisfaction.
  • Worked closely with Operations Administrators to meet the departmental needs. 
  • Optimize use of electronic health record to serve providers and patients.
  • Epic Topic Expert in addition to training staff with all other aspects within the Cadence module.
  • Created educations, communications and training sessions for colleagues and all staff within a desk/scheduling role.
MAYO CLINICJacksonville, FLFront Desk Supevisor/ Hiring Supervisor05/2017 to 05/2018
  • Supervised a staff of 11 in Desk Operations Float Pool and 10 Contractors.
  • Supervised Pain Clinic, AIC, POE and PT department. 
  • Supervised the Desk Operations Schedulers, Patient Service Specialist, and Patient Appointment Specialist.
  • Responsible for hiring all desk operation staff needed for scheduling and desk. 
  • Worked closely with Operations Administrators to meet the departmental needs. 
  • Right Sourcing liaison for hiring and training.
  • Administrator of text messaging for Mayo Clinic Jacksonville, FL Operational training team representative for Plummer project.
  • Vendor relationships with Mayo Clinic partnerships.
  • Provided thorough supervision for day-to-day operations in accordance with set policies and guidelines.
  • Face to face communication with administrators, doctors, nurses and supervisors.
MAYO CLINICJacksonville, FLAssistant Supervisor06/2016 to 05/2017
  • Responsible for staff of 18 in desk operations float pool and 9 Contractors
  • Responsible for hiring all desk operation staff needed for scheduling and desk
  • Coordinator of float pool and pre-visit desk staff assignments
  • Right Sourcing liaison for hiring and training
  • Administrator of text messaging for Mayo Clinic Jacksonville, FL
  • Liaison for Center for Innovation and clinical staff for experimental trials to provide excellent patient service
  • Operational training team representative for Plummer project
  • Vender relationships with Mayo Clinic partnerships
  • Practice Redesign desk staff representative for scheduling template redesigns
  • Provided thorough supervision for day-to-day operations in accordance with set policies and guidelines
MAYO CLINICJacksonville, FLPatient Service Specialist/Appointment Scheduler03/2015 to 06/2016
  • Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Handled high volume scheduling requests via computer orders, phone, and email from patients, providers, and other clinical staff.
  • Read and record temperature, pulse and blood pressure for clinic providers.
  • Obtained information about patients medical history, drug history, complaints and allergies to record in CERNER EMR.
WELLS FARGOJacksonville, FLCustomer Service Specialist/Bank Teller05/2013 to 03/2015
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Balanced needs of multiple customers simultaneously in fast-paced retail environment.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
MEMORIAL HOSPITALChattanooga, TNOffice clerk10/2009 to 10/2012
  • Recorded and filed patient data and medical records.
  • Communicated with medical transcriptionists regarding patient medical records.
  • Developed patient care plans, including assessments, evaluations, and nursing diagnoses.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
Accomplishments
  • 100% Staff Satisfaction for Sirota Survey 2017
  • No Show rate for Florida down to 2.7% from 3.6% by utilizing text messaging for appointment reminders
  • Developed and implemented the GI and Nutrition texting console, no show rate went down to 1.3% from 2.3%.
  • Key member for the Hematology Oncology status board/Used the logistics from texting to update the status board and alert patients on when to come back for treatment
  • Key player in implementation of new desk uniform
  • Epic Super User
Certifications
  • Quality Academy Mayo Quality Fellows Certification – Bronze     
  • Quality Academy Mayo Quality Fellows Certification – Silver
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Resume Overview

Companies Worked For:

  • Mayo Clinic
  • MAYO CLINIC
  • WELLS FARGO
  • MEMORIAL HOSPITAL

School Attended

  • Florida State College at Jacksonville
  • Colorado State University-Global Campus

Job Titles Held:

  • Patient Financial Counselor
  • Front Desk Supervisor
  • Front Desk Supevisor/ Hiring Supervisor
  • Assistant Supervisor
  • Patient Service Specialist/Appointment Scheduler
  • Customer Service Specialist/Bank Teller
  • Office clerk

Degrees

  • ASSOCIATE OF ARTS 2017
    Bachelor of Science : Healthcare administration and Management

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