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Patient Financial Counselor Resume Example

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PATIENT FINANCIAL COUNSELOR
Professional Summary

Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

Skills

Leadership

  • I am organized and able to self-manage. I was solo in a position meant for two employees for most of the last four years as a financial counselor.Â
  • I restructured the Missoula Bone & Joint financial counselor position by updatinga paperless system, policies and procedures, creating documents and a handbook for the post.
  • As a PAS for Community Medical Center, I was often the first face seen at the ER. I provided each person with respect, kindness, and proficient knowledge of my abilities at the hospital.
  • I helped staff troubleshoot issues that came up after hours with the hospital's admit software.
  • As an animal behaviorist at the Humane Society of Western Montana, I managed the volunteer animal training program. This program guided shelter staff and interested volunteers in identifying and appropriately modifying or addressing individual animals' behavior and training needs.Â

Sales

  • Missoula Bone & Joint: Created a customized estimate for patients having surgery, advanced imagining, pain injections, and upon request for other services.Â
  • Discussed estimates with patients, broke down individual costs, collected or made arrangements to pay deposits toward their future services.
  • Community Medical Center:I located insurance copays, discussed discount options available, collected copays, and explained the hospital's billing process.
  • Humane Society of Western Montana: I explained and sold merchandise, training tools, and training classes.

Communication

  • Communication is vital as a Financial Counselor for Missoula Bone & Joint. I have to have tough conversations about the cost of elective procedures at the Missoula Bone & Joint. These are conversations where the patient has to choose health or money and can be very emotional for the patient sometimes.
  • I tried to find as many solutions for patients to get the medical care they need without considering a significant debt.
  • I believe I can remain professional, calm, and empathetic in stressful situations.
  • I confirmed patient demographics and billing information at CMC ER and provided detailed explanations of patient rights and responsibilities, the billing process, and any other information requested.
  • As an animal behaviorist, I was responsible for the Humane Society of Western Montana's Behavior Helpline, a free public service to solve common pet behavior problems and reduce and surrenders.
  • I taught volunteer orientation classes and dog-walking classes.Â
  • I taught a monthly course at the YWCA for the Pet Advocacy program that trained volunteers to shelter animals belonging to families leaving abusive situations.
  • I was responsible for scheduling and running off site promotional events.
Work History
Patient Financial Counselor, 04/2016 to 01/2021
Jefferson Healthcare – Port Townsend , WA
  • Updated accounts with latest patient, payment and insurance information.
  • Screened patients with financial needs to determine assistance choices.
  • Followed up with patients and families to obtain additional information.
  • Discussed financial options with patients.
  • Create and review cost estimates for future procedures at Missoula Bone & Joint and the Missoula Bone & Joint Surgery Center.
  • Collect deposits required deposits and copays.
  • Balanced deposits and credit card payments each day.
  • Contacted insurance companies for patient medical billing operations.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Received patient deductibles, co-pay amounts and account payments.
Patient Access Specialist, 10/2013 to 04/2016
Bartlett Regional Hospital – Juneau , AK
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Attended monthly department meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Contacted insurance companies for patient medical billing operations.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Prepared patient identification band and completed admissions papers.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Received patient deductibles, co-pay amounts and account payments.
  • Collected and validated patient demographics and insurance information.
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Performed patient pre-admission, admission, transfer and discharge activities.
  • Assisted patients in filling out check-in and payment paperwork.
  • Balanced deposits and credit card payments each day.
Animal Care Specialist, 09/2006 to 09/2013
Collier County Government – 3730 White Lake Blvd. (Collier County Landfill) Naples , FL
  • Kept animals clean and free of contaminants to promote optimal health.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Protected animals from care errors by following strict safety procedures, including maintaining clear and secure tags.
  • Monitored urine and fecal output, completed weight checks and observed appetite during feeding.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Supported average of 5 animal surgeries per week by scheduling dates of service, transportation and preparing animals before surgery.
  • Restrained animals safely during exams and procedures.
  • Followed all pet care instructions, including dietary needs and medication regimens.
  • Performed laboratory tasks by taking blood samples from animals.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
  • Maintained animal charts by documenting information to reflect updated health issues and most recent medical treatment.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
  • Administered general and emergency first aid by dressing wounds and performing emergency resuscitation.
  • Collected, prepared and labeled samples for laboratory testing, culture and microscopic examination.
  • Performed physical examination of animals by recording basic vital signs, including pulse, respiration data and temperature.
  • Educated caregivers and pet owners on animal care, nutrition and disease management.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
Education
High School DiplomaHellgate High School - City, State
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Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

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Resume Strength
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Resume Overview

School Attended

  • Hellgate High School

Job Titles Held:

  • Patient Financial Counselor
  • Patient Access Specialist
  • Animal Care Specialist

Degrees

  • High School Diploma

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