Patient Financial Counselor Resume Example Jefferson Healthcare

PATIENT FINANCIAL COUNSELOR

Professional Summary

Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

Skills

Leadership

I am organized and able to self-manage. I was solo in a position meant for two employees for most of the last four years as a financial counselor.Â
I restructured the Missoula Bone & Joint financial counselor position by updatinga paperless system, policies and procedures, creating documents and a handbook for the post.
As a PAS for Community Medical Center, I was often the first face seen at the ER. I provided each person with respect, kindness, and proficient knowledge of my abilities at the hospital.
I helped staff troubleshoot issues that came up after hours with the hospital's admit software.
As an animal behaviorist at the Humane Society of Western Montana, I managed the volunteer animal training program. This program guided shelter staff and interested volunteers in identifying and appropriately modifying or addressing individual animals' behavior and training needs.Â

Sales

Missoula Bone & Joint: Created a customized estimate for patients having surgery, advanced imagining, pain injections, and upon request for other services.Â
Discussed estimates with patients, broke down individual costs, collected or made arrangements to pay deposits toward their future services.
Community Medical Center:I located insurance copays, discussed discount options available, collected copays, and explained the hospital's billing process.

Humane Society of Western Montana: I explained and sold merchandise, training tools, and training classes.

Communication

Communication is vital as a Financial Counselor for Missoula Bone & Joint. I have to have tough conversations about the cost of elective procedures at the Missoula Bone & Joint. These are conversations where the patient has to choose health or money and can be very emotional for the patient sometimes.
I tried to find as many solutions for patients to get the medical care they need without considering a significant debt.
I believe I can remain professional, calm, and empathetic in stressful situations.
I confirmed patient demographics and billing information at CMC ER and provided detailed explanations of patient rights and responsibilities, the billing process, and any other information requested.
As an animal behaviorist, I was responsible for the Humane Society of Western Montana's Behavior Helpline, a free public service to solve common pet behavior problems and reduce and surrenders.
I taught volunteer orientation classes and dog-walking classes.Â
I taught a monthly course at the YWCA for the Pet Advocacy program that trained volunteers to shelter animals belonging to families leaving abusive situations.
I was responsible for scheduling and running off site promotional events.

Work History

Patient Financial Counselor, 04/2016 to 01/2021
Jefferson Healthcare – Port Townsend , WA

Updated accounts with latest patient, payment and insurance information.
Screened patients with financial needs to determine assistance choices.
Followed up with patients and families to obtain additional information.
Discussed financial options with patients.
Create and review cost estimates for future procedures at Missoula Bone & Joint and the Missoula Bone & Joint Surgery Center.
Collect deposits required deposits and copays.
Balanced deposits and credit card payments each day.
Contacted insurance companies for patient medical billing operations.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Received patient deductibles, co-pay amounts and account payments.

Patient Access Specialist, 10/2013 to 04/2016
Bartlett Regional Hospital – Juneau , AK

Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Attended monthly department meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
Contacted insurance companies for patient medical billing operations.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Prepared patient identification band and completed admissions papers.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Received patient deductibles, co-pay amounts and account payments.
Collected and validated patient demographics and insurance information.
Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
Performed patient pre-admission, admission, transfer and discharge activities.
Assisted patients in filling out check-in and payment paperwork.
Balanced deposits and credit card payments each day.

Animal Care Specialist, 09/2006 to 09/2013
Collier County Government – 3730 White Lake Blvd. (Collier County Landfill) Naples , FL

Kept animals clean and free of contaminants to promote optimal health.
Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Mixed and administered special food formulas to individual animals based on unique dietary needs.
Protected animals from care errors by following strict safety procedures, including maintaining clear and secure tags.
Monitored urine and fecal output, completed weight checks and observed appetite during feeding.
Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
Supported average of 5 animal surgeries per week by scheduling dates of service, transportation and preparing animals before surgery.
Restrained animals safely during exams and procedures.
Followed all pet care instructions, including dietary needs and medication regimens.
Performed laboratory tasks by taking blood samples from animals.
Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
Maintained animal charts by documenting information to reflect updated health issues and most recent medical treatment.
Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
Administered general and emergency first aid by dressing wounds and performing emergency resuscitation.
Collected, prepared and labeled samples for laboratory testing, culture and microscopic examination.
Performed physical examination of animals by recording basic vital signs, including pulse, respiration data and temperature.
Educated caregivers and pet owners on animal care, nutrition and disease management.
Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.

Education

High School DiplomaHellgate High School - City, State

Resume Overview

School Attended

Hellgate High School

Job Titles Held:

Patient Financial Counselor
Patient Access Specialist
Animal Care Specialist

Degrees

High School Diploma

Patient Financial Counselor Resume Example

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