patient financial coordinator resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

I have worked in the dental Field since 1996. I feel. I bring a lot to the table with knowledge of both chair side and front desk skills. I’m detail oriented , competent and a multi tasker

  • Patient Confidentiality and Data Security
  • Organized and Detail-Oriented
  • Multi-Line Telephone Systems
  • Payment Calculation
  • Time Management and Prioritization
  • Collections Management
  • Attention to Detail
  • Providing Information and Resources
  • Professional Bedside Manner
  • Calm and Effective Under Pressure
  • Care Plan Recommendations
  • Caring and Empathetic
  • Building Rapport and Credibility
  • Insurance Forms Processing
  • Verbal and Written Communication
  • Clerical and Filing Support
  • Health Information Access Management
  • Benefits Explanation
  • Insurance Authorizations
  • Database Search and Data Entry Skills
  • Delinquent Account Monitoring
  • Claims Handling and Coverage Verification
  • Explaining Policy and Procedures
  • Documenting and Recording Information
  • Knowledge of Community Services and Programs
  • Microsoft Office
  • Punctual and Hardworking
  • Billing Issue Resolution and Support
  • Registration and Scheduling
  • Medical History Documentation
  • Schedule Coordination
  • Resolving Problems
Patient Financial Coordinator, 11/2011 to Current
Columbia UniversityNew York, NY,
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
  • Coordinated execution and improvement of daily dental office practices.
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Hired, trained and monitored new office employees and took corrective action when necessary.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delegated work to staff, setting priorities and goals.
  • Evaluated pending claims to identify and resolve problems blocking auto-adjudication.
  • Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
  • Sent clinical request and missing information letters to obtain incomplete information.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Managed all payments processing, invoicing and collections tasks.
  • Processed invoice payments and recorded information in account database.
  • Submitted claims to insurance companies.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Answered customer questions to maintain high satisfaction levels.
  • Input statement information, reconciled accounts and resolved discrepancies.
  • Developed strong professional rapport with vendors and clients.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Collected payments from patients and arranged payment schedules.
  • Gathered medical information, dental health history and vitals from patients.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Scheduled and attended staff meetings and committees to record minutes for future reference.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Answered and managed incoming calls and emails.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
  • Verified, updated and entered patient information into system.
  • Arranged documents for insurance claims.
  • Kept office spaces well-stocked with administrative and medical supplies.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Updated patient financial information to promote accurate record keeping.
  • Helped patients complete paperwork and explained processes and procedures.
  • Coordinated office schedules for new patients, diagnostic assessments and procedures.
  • Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
  • Prepared new charts, updated existing charts and managed records transfers between offices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Managed incoming telephone calls, took messages and directed callers to personnel.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Managed medical practice administrative needs to provide patient satisfaction.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
Billing/Insurance/Administrative Assistant, 06/2007 to 10/2011
Sacramento Native American Health CenterSacramento, CA,
  • Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
  • Updated group medical records and technical library to promote smooth office operations.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Compiled physical and digital documents, charts and reports.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
  • Coordinated admission processes and prepared medical records and agreement packets.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Managed physician calendar, scheduling patient appointments and procedures.
Dental Assistant, 03/1998 to 09/2004
Dr.Jeff LamuraCity, STATE,
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Laid out dental instruments and equipment before procedures.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Educated patients on treatment procedures and post-procedure home care.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Gathered and documented patient medical and dental histories and vital signs.
  • Updated patient records with new data and treatment information.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
  • Relayed dentist instructions regarding postoperative care.
  • Assisted dentist in management of medical or dental emergencies.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Exposed dental diagnostic x-rays.
Education and Training
High School Diploma: , Expected in 06/1993
Orville H. Platt High School - Meriden, CT
: General Studies, Expected in
Middlesex Community College - Middletown - Middletown, CT

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Resume Overview

School Attended

  • Orville H. Platt High School
  • Middlesex Community College - Middletown

Job Titles Held:

  • Patient Financial Coordinator
  • Billing/Insurance/Administrative Assistant
  • Dental Assistant


  • High School Diploma
  • Some College (No Degree)

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