Patient Financial Advocate Resume Example

PATIENT FINANCIAL ADVOCATE

Summary

Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications with attention to detail. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills, treatment plans and assessing patient financial situation

Hardworking and reliable Pharmacy Technician with strong background in fast-paced healthcare setting and technical proficiency and engineering knowledge. Offering adaptable and driven skills. Highly organized, proactive and punctual with team-oriented mentality. Offering solid comprehension of cultural diversity.

Experience

Patient Financial AdvocateCompany Name | City, State | January 2021 - Current

Juggled multiple projects and tasks to ensure high quality and timely delivery.
Improved profit margins by streamlining operations and workflow.
Put together settlement options and development payment plans.
Exceeded customer satisfaction by finding creative solutions to problems.
Worked with insurance companies and patients to determine best courses of action.
Added current information to system accounts, including demographic information and payment methods.
Evaluated patients for unique needs and assistance options.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Checked in with patients and families to gather required information.
Prioritized and organized tasks to efficiently accomplish service goals.
Performed site evaluations, customer surveys and team audits.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Pharmacy TechnicianCompany Name | City, State | October 2018 - Current

Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Transmitted claims to insurance companies for payment and reconciled EOBs.
Interpreted and processed medication orders under supervision of pharmacist.
Cross-promoted supplement and nutritional products to maximize add-on sales.
Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Participated in prescription pharmaceutical and over-the-counter product inventory audits.
Prepared prescription transfers to other pharmacies.
Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Flagged potential drug interactions and allergies to prescribed medications for patients with different health conditions.
Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.
Transmitted daily bulk orders to maintain inventory levels.
Used 8-point check system to verify labeled prescriptions.
Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Checked medications for content, accuracy and completeness of all drug packaging and labeling.
Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Efficiently responded to voicemails from healthcare providers and customers.
Accurately selected, measured and combined prescription components to prepare custom orders.
Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
Managed medication stocks, including conducting counts, labeling products and maintaining controls.
Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
Entered patient and medication information into Carepoint to generate prescription labels.
Reviewed and monitored patient medication files and lab data in hospital setting.
Dispensed medications to patients in accordance with pharmacist orders.

Pharmacy ClerkCompany Name | City, State | January 2018 - October 2018

Handled over 30 customer accounts daily in pharmacy., maintaining accuracy to prevent data errors.
Communicated with insurance companies for billing purposes.
Answered customer questions about prescribed and OTC medications.
Restocked shelves and prepared expired drugs for return.
Supported pharmacist in preparing daily prescriptions.
Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
Assisted pharmacist in daily operations tasks and administrative tasks.
Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
Answered 50 telephone calls in average 8 hours and assisted customers by directing calls to appropriate personnel.
Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.

Skills

Data entry experience.
Insurance billing, insurance verification, drug inventory control, ordering and stocking medications, verifying orders, stocking shelves, proper labeling procedures, point of sale systems proficiency, aseptic techniques, supporting pharmacy operations, financial advocate for patients.
Computer savvy and a fast typist with a keen eye for detail.
Microsoft Excel.
Transfer data from paper formats into computer files or database systems.
Create spreadsheets with large numbers of figures without mistakes.
Retrieve data from the database or electronic files as requested.
Great attention to detail.
Working knowledge of office equipment and computer hardware and peripheral devices.
Basic understanding of databases.
Good command of English both oral and written and customer service skills.
Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.).

Sort and organize paperwork after entering data to ensure it is not lost.
Type in data provided directly from customers.
Troubleshooting malfunctioning equipment.
Quality assurance and control.
Problem-solving skills.
Workflow Optimization.
Communication.
Recording histories
Conflict resolution
Fluent in Spanish
Reliable and trustworthy
MS Office

Education and Training

Bachelor of ScienceBiotechnology EngineeringMonterrey Institute of Technology And Higher Educa, City

GEM (International Genetically Engineered Machine) Member.
Completed continuing education in Design of Biopharmaceutical plants.
University of Cambridge, UK PET Certificate
WHMIS. Workplace Hazardous Materials Information System Certificate.

December 2017

Resume Overview

School Attended

Monterrey Institute of Technology And Higher Educa

Job Titles Held:

Patient Financial Advocate
Pharmacy Technician
Pharmacy Clerk

Degrees

Bachelor of Science Biotechnology Engineering

Patient Financial Advocate Resume Example

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