patient experience coordinator resume example with 6+ years of experience

Jessica Claire
, San Francisco, CA 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Human Resource professional with extensive experience in employee onboarding, training, and process improvement. I have worked for large scale organizations with progressive responsibilities in a supporting role as well as working independently.

  • Team leadership
  • Project management
  • Conflict resolution
  • Extremely organized
  • Client assessment and analysis
  • Staff development
Work History
08/2016 to Present
Patient Experience Coordinator Common Spirit Seatac, WA,
  • Responsible for the coordination of department functions such as, Implement and maintain the Binary Transparency website for all MD's, AP's, PA's, and NP's.
  • These are patient comments that come in through surveys and need to be reviewed before being posted to the Reliant website Use data analytics skills for department managers with Reliant's own In House Survey's, develop quarterly reports and look at trends and opportunities for improvement.
  • Promote organizational communications which include customer service tips, process improvements tips, work-life balance, and empathy.
  • Provide support to the physician coaching program Shadow providers and highlight opportunities for improvement Took meeting minutes for each Coaches meeting Created a spreadsheet to visually see clients scores through and ROI on the program Coordinate internal consulting services, as well as assisting with patient experience data collections, and processing incoming patient request.
  • Coordinate schedules and be actively involved in the Shadowing Program Perform secret shopping at clinical sites, write reports based off observations and send to the appropriate managers.
  • Coordinate and schedule a new Empathetics Training program for all providers at Reliant Medical Group.
  • To date 2 Cohorts with 25 participants in each cohort.
  • Market the new training and have information sessions Coordinate and schedule 3 online training modules & 3 classroom training sessions Provide weekly reminders and updates to each participant Assist with development and maintenance of various department projects as required or directed.
12/2018 to 02/2018
Human Resources Recruiting Administrator Caromont Health Kings Mountain, NC,
  • Serve as the lead recruiting administrator overseeing 2 other recruiting coordinators, scheduling and systems support to the recruiting function.
  • Mentor junior schedulers and train hiring managers and other HR staff on recruitment processes.
  • Looked for opportunities to improve / upgrade the current TA process Established a candidate rating and scheduling process through JobVite Executive and VP interview scheduling via Outlook and phone Coordinating the completion of all new hire paperwork with Human Resources Coordinate onsite and remote recruitment events Process all recruitment purchase orders Serve as the system administrator for our ATS system (JobVite) Updating JobVite with requests from Hiring managers and recruiters Provide outstanding customer and administrative support; and be a great problem solver Configured a rating system for each candidate which is utilized in JobVite Set up interview scheduling within JobVite to increase the efficiency of the interview process and enable better tracking and measurement of the full cycle recruitment process.
  • Draft interview schedules and interview materials Handling of confidential and non-routine information Business travel arrangements as required.
  • Proactively troubleshoots and addresses conflicts Support or facilitate global communication outside of normal office hours as needed.
08/2014 to 09/2015
Learning & Organizational Development Coordinator Reliant Medical Group RIF City, STATE,
  • Coordinate and conduct bi weekly New Employee Orientation Average of 12 - 15 employees Each session was 6.5 hours Coordinate monthly New Manager Orientation Coordinate and prep quarterly for New Provider Orientation Coordinate and prep materials for all L&OD classes, average of 30 courses quarterly Assist our employees with the Learning Management System by Oracle and provide information about offered courses Participate in the Physician Shadow Program, shadowed 4 providers Objective & outcome was to increase patient satisfaction Provide administrative support to the L&OD and Technical Training Department Participated in the Reliant Development Academy 9 month training program to help individuals realize their management styles and how to work/manage other styles Organized, facilitated, and participated in the Personal Growth Workshop Restructured New Employee Orientation Group work with restructuring the new hire onboarding training courses Developed a Project Management course for OD work Helped develop Mentoring Program for Reliant Project Manager of moving an entire department to a new offsite location Completed courses in Career Development, Conflict Management, and Effective Leadership Certificate of completion for helping to implement Kaizen Lean practices at a clinical site.
01/2014 to 09/2014
Patient Service Specialist Reliant Medical Group City, STATE,
  • Responsible for providing the highest level of patient/customer satisfaction.
  • Coordinates the provision of multiple services to patients performing a full range of administrative support services for clinic/site including collection of co-payments, registration and scheduling of patients for medical procedures, tests, associated ancillary services and other related duties.
02/2018 to Present
CF-L1 Trainer CrossFit Centermass City, STATE,
  • Effectively & safely run regular CrossFit classes with proper instructions on warm up and Workout of the day.
  • Properly demonstrate each movement showing proper form and technique and identifying common faults.
  • Show proper scaling options for each movement.
  • Promote the proper stimulus for each athlete in class.
  • Help with mobility/ stability for athletes in class.
  • Make sure each athlete feels comfortable, safe, and has fun.
  • Responsible for promotion of the gym, special events, and marketing strategies.
  • Provide 1:1 mobility sessions for clients or in a group setting.
04/2016 to 05/2017
CrossFit Level 1 Trainer CrossFit Worcester City, STATE,
  • Learn and understand how to program functional workouts for each quarter, instruct on proper form and technique under the CrossFit requirements, and create a fun-learning environment for all new membership sign ups.
  • Attended a 2 day instructional seminar at CrossFit headquarters in Canton, MA and received my CrossFit Level 1 Trainer Certificate upon completion of the exam.
  • Worked with the gym owner on proper curriculum/program structure Assisted in the On Ramp program for all new membership sign ups.
  • On Ramp is a three night a week class for three weeks that all new members must go through.
  • This teaches and instructs on proper nutrition, form/ technique, and CrossFit terminology.
  • Redesigned the On Ramp program structure so each night was a working progression on what was previously learned.
  • Run 1:1 Personal On Ramp sessions.
  • Assisted each class with in class management, skill technique, and proper equipment set up.
  • Effectively run regular CrossFit classes with proper instruction on warm up, strength, and WOD.
  • Attended an Olympic Weightlifting course at CrossFit New England with lead instructor Fred Callori of Beantown Barbell.
  • Education, Professional, and Community Involvement Volunteered in Bring Your Child to Work Day Volunteered at the Reliant Foundation's Annual Golf Classic Active member of the Human Resources Management Association (HRMA).
Team Manager of Worcester State University City, STATE,
  • Free Enterprise club which involved coordinating advertising campaigns and events.
  • Effectively run a 2 hour mobility clinic at Total Refit; wrote the programming, ran used different marketing tools to get sign ups.
administrative support, advertising, AP, balance, bi, coaching, Conflict Management, consulting, clients, customer satisfaction, customer service, special events, functional, Hiring, Human Resources, HR, Human Resources Management, instruction, instructor, Leadership, MA, marketing strategies, marketing, Market, materials, support to the physician, Mentor, Mentoring, office, Outlook, Enterprise, Oracle, organizational, problem solver, processes, programming, Project Management, promotion, recruiting, recruitment, scaling, scheduling, Shadow, spreadsheet, surveys, system administrator, systems support, Technical Training, phone, Trainer, travel arrangements, upgrade, website
Expected in 05/2013
BS: Business Administration
Worcester State University - Worcester, MA
Business Administration
Expected in 05/2011
AS: General Studies
Quinsigamond Community College - Worcester, MA
General Studies

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Resume Overview

School Attended

  • Worcester State University
  • Quinsigamond Community College

Job Titles Held:

  • Patient Experience Coordinator
  • Human Resources Recruiting Administrator
  • Learning & Organizational Development Coordinator
  • Patient Service Specialist
  • CF-L1 Trainer
  • CrossFit Level 1 Trainer
  • Team Manager of


  • BS
  • AS

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