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Patient Engagement Specialist (MTM) Resume Example

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PATIENT ENGAGEMENT SPECIALIST (MTM)
Professional Summary

Seeking a Medical Information Analyst position offering a track record of analytical, interpersonal, strong clinical background and technical skills capable of enhancing profitability. Also, I possess the ability to establish positive relationships with customers, pharmaceutical companies, medical professionals, health care organizations, and insurance.

Licenses
  • Nationally Certified Pharmacy Technician (Cpht)
  • Certified Health IT Professional (CHITP)
  • Certified HIT Security Professional (CHITSP)
  • IT Risk Management certificate
  • Supply Chain Management Operations Management certificate
  • Quality Management Systems: Management and Quality Control certificate
  • Change and Innovation Management certificate
Skill Highlights
  • Excel
  • Power point
  • Microsoft Word
  • Gap Analysis and Assessments
  • Oracle SQL
  • Expert understanding of Medicare and Medicaid processes
  • Strong background in FDA drug safety guidelines
  • HIPAA trained
  • Pyxis system
  • Pharmaceutical storage awareness
  • Drug distribution professional
  • Hospital and retail pharmacy professional
  • Strong decision-making ability
  • Strong clinical background
  • PDX
  • Patient counseling expert
  • Exceptional patient care and interaction
Professional Experience
Patient Engagement Specialist (MTM)
October 2014 to April 2015 PharmMD - Nashville, TN
  • Counsel patients concerning medication adherence
  • Assist with synchronization of medication refills
  • Identify cost issues or medication barriers
  • Help patient understand the importance of their medication, teach them how properly use their medication and significance of taking the correct dosage at the appropriate time
  • Address medication gaps HIPPA standards and procedures primary focus Cardiac, Diabetic, Cholesterol medications
  • Patient assess and review via phone.
Clinical Analyst/Implementation Consultant
December 2011 to September 2013 Ettain Group - Nashville, TN
  • Performed client assessment/surveys and drafting them into narrative form
  • Gap analysis, review and analyzed data
  • Accurately record and clearly document all actual results compared to expected results of future and current state.
  • Participate in the review of current and future state work flow charts to prepare for changes that will occur with new application
  • Ensure pharmacy formulary meets criteria for formulary download in medication administration systems '
  • Support of HMM Build tables(Facility configuration, Service Types, Drug Barcode, Lab codes, IV drug and Baxa Dose edge
  • Conversion of McKesson's Star system to McKesson's HMM(Horizon Medication Manager)
  • Install New application database live and test environment Fully document any unexpected anomalies identified in the live and test environment.
  • Work with customer technical department to help perform root analysis of issues found.
  • Act as liaison between the specific vendor, client management and departmental end-users to ensure all enhancements, upgrades and patches are thoroughly tested and planned before implementation in the production environment
  • Confer with clients regarding the nature of the implementation processing or computation need.
  • Customize and create training materials, presentations and conduct a "Day in the Life" training for on-site analysts and facility staffs.
  • Troubleshooting Data collection for paper-build
  • Read manuals, periodicals and technical reports to learn how to develop programs that meet the staff and end users requirements.
Physician Dispensary Manager
January 2009 to June 2012 Good Samaritan Health Center of Cobb - Marietta, GA
  • Process prescriptions, monthly reports, revenue management, schedule labs, diabetic training.
  • Medication pick-ups and delivery Formulary control/updates and Medication pricing.
  • Medication counseling and advisement Experience interacting with and developing relationships with clinic administrators, physicians and nurses
  • Pharmacy technician and Intern training
  • Assist physician and nurse practitioners with drug utilization
  • Remodeled the pharmacy, rotating stock, expired medications, and inventory control
  • PAP (patient assistant program) providing free medication.
  • Determine computer software and hardware needed to set-up the patient advocate program.
  • Communicate with developers and technical support.
  • Knowledge of drug safety regulation and compliance HIPPA trained
  • Preform cycle counts and conduct routine month end inventory
  • New patient enrollment, providing service to front and back office.
  • Communicate with developer and technical support
  • Trained staff on how the to use the pharmacy computer
  • Excel, Power point, Quick-script, Practice partner, Microsoft work.
Senior Pharmacy Technician
August 2005 to December 2008 Hire Dynamics Staffing - Alpharetta, GA
  • Hospital and Health centers: Helix Infusion care, ACS, Atlanta Hematology and Oncology Clinic, Concord Pharmacy, and Pharm America pharmacy.
  • Process new and refilled prescriptions, IV mixtures (Chemo), infusions, Piggybacks, TPN's, process insurance claims.
  • Drug inventory management, purchasing medication and supplies, Pyxis med station, unit dosing, and bubble packaging Compound medication, drug reports, worker's compensation
  • Prior Authorization claims management, Claims adjustments, Reimbursements and Plan enrollments.
  • Computer faxing system ( Point of Sales)
  • Medicare/Medicaid-Part D enrollment specialist Narcotics documentation, errors resolutions and analysis.
Senior Pharmacy Technician
February 2002 to June 2005 Cardinal Health Staffing - Atlanta, GA
  • Hospital and Health Clinics: Grady Hospital, ACS, Jackson Memorial Hospital, South Florida State Hospital, Humana Pharmacy, Costco Pharmacy.
  • Process prescriptions, compounding, IV mixtures, unit dosing, drug inventory control, data entry, bubble packaging, and stock control.
  • Accurately fill new and refill prescriptions Administer medications to mental patients and assist with patient care.
  • Answered multiple calls, package prescriptions and cash register.
  • Claims reimbursement, rebates and adjustments, prior authorization claims processing, Medicaid, Medicare Part-D enrollments and assistance.
  • Troubleshoot, Test claims for errors.
  • Work with the development team to ensure that the product was fully tested, ensured complete documentation was available for all enhancements, fix bugs, and accurately record and clearly document all actual results.
  • Work with customer support group to help perform root cause analysis of issues found.
  • Conduct drug audits and reports.
Lead Pharmacy Technician
June 1997 to November 2001 Eckerd Drugs Pharmacy - Decatur, GA
  • Entered new patient profiles and prescriptions into medication input software system.
  • Verified accuracy and completeness of information on prescription and refill requests.
  • Mixed various pharmaceutical preparations according to written prescriptions.
  • Entering patient information into the pharmacy system
  • Processing and submitting insurance claims
  • Providing quality customer service to patients and other health care providers
  • Drug utilization and records of narcotics Assist patients with their drug therapy and pharmacy care issues
  • Process new and refill prescriptions
  • Pharmacies renovation and remodeling Inventory control and drug purchasing
  • Over-the-counter drug counseling Report all drug adverse events.
  • Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
  • Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
  • Provided friendly customer service at prescription drop-off and pick-up counters.
  • Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers.
Education and Training
Associate of Science : Management of Information Systems Broward Community College - Ft Lauderdale, FL, United States

Coursework: Chemistry, Political Science, Sociology, psychology,American government, Mathematics Modeling etc
Community Service

Hands on Atlanta-Civic Leadership  


  • Project lead for medical supplies distribution to international communities abroad..
  • Assist in the development and building of HUD houses.
  • Clean-up and landscaping for the Atlanta Olympics.
  • Provided clothing and serve food at the homeless shelters.
Skills
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Resume Overview

Companies Worked For:

  • PharmMD
  • Ettain Group
  • Good Samaritan Health Center of Cobb
  • Hire Dynamics Staffing
  • Cardinal Health Staffing
  • Eckerd Drugs Pharmacy

School Attended

  • Broward Community College

Job Titles Held:

  • Patient Engagement Specialist (MTM)
  • Clinical Analyst/Implementation Consultant
  • Physician Dispensary Manager
  • Senior Pharmacy Technician
  • Lead Pharmacy Technician

Degrees

  • Associate of Science : Management of Information Systems

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