patient engagement specialist resume example with 18+ years of experience
Patient-focused Patient Engagement Specialist equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Results-focused Northwell Health professional with strength in behavioral health, patient experience and great communication skills. Proactive leader with strengths in communication and Collaborate Care Council. Proficient in leveraging patient and staff issues knowledge to promote unit unification. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
- Clinical Training
- Acute and Rehabilitative Care
- Providing Information and Resources
- Calm and Effective Under Pressure
- Communicating to Patients and Families
- Verbal and Written Communication
- Caring and Empathetic
- Helpful and Service-Oriented
- Counseling and Guidance
- Schedule Coordination
- Attention to Detail
Saint Louis, MO, 12/2012 - Current
-Uses Dynamic Appraisal of Situational Aggression (DASA) instrument, treatment plan and prescribe verbal and non verbal techniques as well as the patientās preferences from the inpatient individual safety plan to engage patients with the goal of reducing risks for aggression
-Assist patients in developing inpatient safety plan
-Interventions with patients either in group setting or 1 on 1 basis
-Organized games and other activities to engage clients and offer mental stimulation.
-Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
-Explained policies, procedures and services to patients.
-Encouraged, empowered and motivated team to accomplish objectives.
-Helped employees feel valued and supported on interpersonal, customer and operational issues.
-Led routine meetings to share new policies, gather feedback and improve team cohesion.
-Reported to and communicated with board of directors to guide intentions and address problems.
-Responds to calls for assistance, assist with application of physical restraints and assists in the implementation of seclusion, when necessary under the direction of the RN.
Houston, TX, 12/2016 - 02/2019
-Responsible for the supervision, program implementation, and documentation for a variety of individual daily routines and personal daily living needs for their assigned children
-Assist in the development and implementation of individual program plans and shall participate as an interdisciplinary team member for their assigned youth
-Report any behavioral and/or medical changes in their assigned youth and shall be responsible for promptly reporting any necessary repairs or safety concerns that they observe
-Ensure that youth are safe; that youth achieve maximum levels of independence in self-help, independent living, social skills; and that youth enjoy programs, services, and activities.
Rockford, MN, 03/2010 - 12/2012
-Patient Care assists with activities of daily living
-Companion, feed and monitor fluid intake and output
-Clean and keep patient area neat
-Work under the supervision of an experienced nurse, and report any problems or worsening in a patientās condition to the facility staff
-Engage in respectful social interaction with client, including friendly conversation and empathic support as well as respecting clients' privacy and property
-Performed 1:1 behavioral, safety and suicidal watch sits with patients.
-Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
-Engaged with patient family and friends to provide courteous visit experience.
-Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
-Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
-Implemented creative activities to emotionally support patients throughout medical treatment.
-Played games with patients to boost mood, improve memory and provide light entertainment.
Homewood, IL, 08/2009 - 03/2010
-Trained and orientated new employees to new systems and ideas
-Provided special assistance to clients requiring extra help
(I.e the elderly and the physically challenged)
-Answered questions and educated patients and family when patients were concerned about their diet or meals.
-Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
-Worked closely with team members to update cleaning protocols and increase aide efficiency.
-Handled cash on a day to day basis
-Worked at a very fast pace
City, STATE, 05/2008 - 10/2009
-Duties include, dealing effectively with the public, answering question while patrolling the park and working the information desk
-Ability to issue permits upon visitorās request
-Able to communicate effectively to my team for assignments on a day by day basis.
-Managed strategy for performance evaluation, corrective action and disciplinary measures.
-Planned recruitment events for interested applicants and organized onboarding activities for newly hired employees.
-Organized company-wide events to increase personnel engagement and satisfaction.
-Coordinated new employee onboarding with orientation scheduling and preparation.
-Minor Grounds keeping work (Cutting of grass, Removal of puddles within sports fields, etc.)
City, STATE, 05/2005 - 05/2008
-Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
-Collaborated with store manager to develop strategies for achieving sales and profit goals.
-Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
-Dealt with customer relations on a day to day basis
-Delegated assignments based on team strengths to optimize floor coverage and service levels.
-Delegated daily tasks to team members to optimize group productivity.
-Collaborated closely with management team to roll out functional and strategic initiatives.
-Resolved customer complaints and reported issues to senior management.
City, STATE, 12/2003 - 2006
-Dealt with customer relations on a day to day basis.
-Delegated daily tasks to team members to optimize group productivity.
-Conducted inspections of equipment before, during, and after shifts to prevent project delays and resolve issues.
-Documented production levels and materials used to keep management informed.
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Resume Overview
School Attended
- Middlesex Community College
- College of Staten Island
- The College of Staten Island
- New Dorp High School
Job Titles Held:
- Patient Engagement Specialist
- Community Rehabilitation Specialist
- Senior Patient Care Assistant
- Dietary Aid/ Cashier
- Lead Visitorās Use Assistant
- Assistant Manager
- Team Leader
Degrees
- Associate of Science
- Bachelorās Degree
- Associateās Degree
- High School Diploma
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy