patient engagement specialist resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Dual licensed Pharmacy Technician and Massage Therapist. Highly experienced Licensed Pharmacy Technician with more than 7 years of experience eager to meet new challenges in the pharmacy technician role. Highly skilled Massage Therapist with more than 7 years of experience in wide array of healing techniques and modalities. Ability to learn what is brought to my attention in a quick manner. Highly motivated employee with desire to take on new challenges.

  • Social skills
  • Body mechanics
  • Reflective listening
  • Understands spa services
  • Relationship building
  • Problem resolution
  • Good work ethic
  • Supervision & leadership
  • Drug inventory control
  • Pharmacy operations
  • Resolving customer issues
  • Communicate with insurance companies
04/2023 to Current
Patient Engagement Specialist Alto Pharmacy Los Angeles, CA,
  • Proactively coordinate medication refills including data entry and pharmacy claim adjudication.
  • Make outbound patient refill phone calls and complete the patient refill request.
  • Answer, resolve and triage inbound inquiries.
  • Clarify prescription orders with pharmacist and/or clinician as appropriate.
  • Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
  • Manage, organize, and update relevant data using database applications.
  • Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
  • Identify trends, resolves problems; recommend improvements; implement change.
  • Actively participate in process improvement initiatives.
  • Act as a value-added business partner to stakeholders throughout the organization.
  • Protect organization's value by keeping information confidential.
  • Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations
  • Flexible scheduling to meet business needs with health system partners starting as early as 5:00 AM (PST) / 8am EST
  • Other duties and/or responsibilities may apply
07/2016 to 07/2022
Licensed Massage Therapist Troon Golf, L.L.C. Sheridan, WY,
  • Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
  • Addressed injuries, trauma and stress using myofascial release.
  • Utilized cross-fiber friction techniques to facilitate strong, flexible repair in site-specific muscle and connective tissue injuries.
  • Treated tendon and ligament scar tissue buildup using transverse friction.
  • Increased sales by providing exceptional service and maintaining positive and energetic attitude.
  • Maintained clean, safe and well-organized work environment.
  • Applied massage on soft body tissue to relieve discomfort and facilitate healing in injuries.
  • Stimulated and massaged areas of clients' bodies to promote healing.
  • Protected workplace culture by building relationships with team members, respecting diversity and supporting goals.
  • Personalized massage services to craft customized sessions.
  • Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
  • Used hot stone massage to relieve deep pressure, pain and buildup of toxins.
02/2012 to 10/2019
Licensed Pharmacy Technician Vca Antech, Inc. Alderwood, WA,
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Prepared prescription transfers to other pharmacies.
  • Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Adhered to infection control policies and procedures to prevent spread of disease.
Education and Training
Expected in 01/2016 to to
The Salter School - Fall River, MA,
Expected in 06/2011 to to
High School Diploma:
Ledyard High School - Ledyard, CT
Native/ Bilingual
  • Licensed Pharmacy Technician PT23239 - 2016 - Present
  • American Massage Therapy Association (AMTA) membership
  • Hydrotherapy Training/Certification - 2022
  • Licensed Massage Therapist 13771 - 2016 - Present

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Resume Overview

School Attended

  • The Salter School
  • Ledyard High School

Job Titles Held:

  • Patient Engagement Specialist
  • Licensed Massage Therapist
  • Licensed Pharmacy Technician


  • High School Diploma

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