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Patient Engagement Coordinator Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

As an energetic member of the Emergency Department team, contributed to quality patient care as Patient Engagement Coordinator for the Jersey City Medical Center.  Using data driven techniques, lead by example through patient communication, education and support.  Assisted the Emergency Department staff and leadership with customer service techniques to improve patient experiences throughout the department.
As an educator, worked with students, families, staff and community foster a lifelong love of learning.  Using knowledge of Multiple Intelligence Theory, taught to the whole child and offered many different techniques and varieties of ways to learn.  Enthusiastic staff member who enjoyed making the school day enjoyable and embracing teachable moments. Encouraged students to be self-motivated and excited about learning.

Skills

Four years working in a high volume, fast paced Emergency Department

Eleven years in education in both the day care setting as well as Elementary Education

Effective communicator

Highly motivated

Kind and empathetic educator

Problem solver

Demonstrates an acute awareness of improving the student experience    

Demonstrates an awareness of improving quality in both healthcare and education

Trained in EDIMs, STAR and Soarian EMR programs

Strong written and verbal skills
Work History
Patient Engagement Coordinator, 03/2013 to Current
Jordan Valley Community Health Center Multiple Locations, MO,

As Patient Engagement Coordinator for the Emergency Department, assisted patients and guests with communication regarding their stay in the ED.  Responsible for making staff aware of compliance of company wide customer service techniques.  Coordination of patient care. Resolving issues and disputes among patients/staff.  Creation and maintenance of electronic logs to track patient engagement.  Make adjustments to customer service techniques based on Press Ganey surveys. Maintain patient privacy in compliance with local and federal law. 

Ward Clerk, 07/2005 to 07/2010
Lexington Regional Health Center Lexington, NE, Data entry of patient radiology and laboratory orders into EMR. Phone calls to Primary Care Physicians.  Answering routine calls from internal hospital departments as well as external phone calls for patient information.  Stocking of physician paperwork. Preparation of charts for medical records. 
Head Teacher, Kindergarten, 07/2005 to 07/2010
Uhcs Newark, NJ, Instructed up to 25 five and six year old children in a Catholic School Kindergarten environment.  Along with students, families, staff and community helped to foster a lifelong love of learning.  Taught basic academic skills, including letter recognition, phonics, reading, introduction of mathematical concepts, social skills, social studies, science, etc.  Lead students through creative play and hands-on activities.  Lesson planning according to New Jersey Core Curriculum Standards.  Administration of standardized tests.  Record keeping. Adapted teaching methods based on Multiple Intelligence Theory to teach to the whole child.  Met regularly with families to discuss student progress. Encouraged interactive learning through use of the SmartBoard. 
First Grade Teacher, 07/2003 to 07/2005
Garfield Catholic Academy City, STATE, Instructed up to 22 six and seven year old children in a Catholic School first grade environment.  Along with students, families, staff and community helped to foster a lifelong love of learning.  Taught basic academic skills, including letter recognition, phonics, reading, introduction of mathematical concepts, social skills, social studies, science, etc.  Team teaching with second grade teacher in Science and Social Studies.  Lesson planning according to New Jersey Core Curriculum Standards.  Administration of standardized tests.  Record keeping. Adapted teaching methods based on Multiple Intelligence Theory to teach to the whole child.  Met regularly with families to discuss student progress. Creation of after school club for children who not only needed tutoring but emotional support due to family issues. 
Education
Alternate Route Teacher Certification, K-8: Elementary Education, Expected in 2008
to
St. Peter's College - Jersey City, NJ
GPA:

Completed Alternate Route training for Standard Certification Elementary Education Kindergarten through 8th Grade

Bachelor of Arts: English Writing, Expected in 1999
to
New Jersey City University - Jersey City, NJ
GPA:

General studies in English Writing with emphasis on Creative Writing, Journalism and Children's Book Writing.  Also took classes in education and psychology.  Volunteered with a professor to learn how to grade papers according to his rubrics and enter grades into the electronic grading system.  Received a scholarship through the Secaucus Police Benevolent Association as well as a scholarship though Hackensack University Medical Center.

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Resume Overview

School Attended
  • St. Peter's College
  • New Jersey City University
Job Titles Held:
  • Patient Engagement Coordinator
  • Ward Clerk
  • Head Teacher, Kindergarten
  • First Grade Teacher
Degrees
  • Alternate Route Teacher Certification, K-8
  • Bachelor of Arts

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