As an energetic member of the Emergency Department team, contributed to quality patient care as Patient Engagement Coordinator for the Jersey City Medical Center. Using data driven techniques, lead by example through patient communication, education and support. Assisted the Emergency Department staff and leadership with customer service techniques to improve patient experiences throughout the department.
As an educator, worked with students, families, staff and community foster a lifelong love of learning. Using knowledge of Multiple Intelligence Theory, taught to the whole child and offered many different techniques and varieties of ways to learn. Enthusiastic staff member who enjoyed making the school day enjoyable and embracing teachable moments. Encouraged students to be self-motivated and excited about learning.
Four years working in a high volume, fast paced Emergency Department
Demonstrates an acute awareness of improving the student experience
Demonstrates an awareness of improving quality in both healthcare and education
Trained in EDIMs, STAR and Soarian EMR programs
Strong written and verbal skills
As Patient Engagement Coordinator for the Emergency Department, assisted patients and guests with communication regarding their stay in the ED. Responsible for making staff aware of compliance of company wide customer service techniques. Coordination of patient care. Resolving issues and disputes among patients/staff. Creation and maintenance of electronic logs to track patient engagement. Make adjustments to customer service techniques based on Press Ganey surveys. Maintain patient privacy in compliance with local and federal law.
Completed Alternate Route training for Standard Certification Elementary Education Kindergarten through 8th Grade
General studies in English Writing with emphasis on Creative Writing, Journalism and Children's Book Writing. Also took classes in education and psychology. Volunteered with a professor to learn how to grade papers according to his rubrics and enter grades into the electronic grading system. Received a scholarship through the Secaucus Police Benevolent Association as well as a scholarship though Hackensack University Medical Center.
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